Customer Reviews for Kings Nail Salon
(U-Haul Neighborhood Dealer)

Rating:

5.0

Good place and good service

Rating:

2.0

VERY hard to find the drop off box and to know where to park van!! PS the drop off location on my online agreement and the one on my written contract were different. Going to the online designated location, the manager wasn’t certain what to do. Called someone. We waited. Then, we’re told to go a third (different) location. We decided to go to the one ON the written contract and dropped it off at 1121 Dundas St East in Whitby. That took extra time, gas, mileage … and concern. Please try to get it synched up in the future. Can’t answer re the facility as we dropped of after 4:00 pm. Place was closed. Just a drop off box and- so I put “yes”!!

Rating:

5.0

Go into Kims Nails Salon if you need a phone number to speak to someone. Beyond easy mobile online contract/sign-up. Super friendly with extreme ease upon pick up and return! We will rent from you again!! Thank you so much!

Rating:

5.0

Toy hauler is the best, jay talked me into the toy hauler but no disappointment.

Rating:

4.0

No one on-site to greet me. Needed to call a number, and wait for the person to come.

Rating:

5.0

Jay was super nice and helpful, made our job easier will definitely recommend to our friends and family.

Rating:

5.0

They're very helpful easy to rent from this location

Rating:

3.0

No one is there to help you, I was constantly calling for 30min to someone eventually completed the return. next time for sure I will work with a physical store rather than a parking lot and someone on phone!

Rating:

1.0

The initial pick up process was a mess. Customer service had to relocate me to a new vehicle

Rating:

1.0

I’ve rented U-Hauls before and this time way very disappointing. The car was left unlocked with somebody’s ice coffee left inside. I requested dolly’s and moving pads and when I opened the truck they were not there. The people at kings nails were beyond unhelpful and I had to call a number and wait nearly 20 minutes to leave with just the dolly. Waiting on a refund for the rest of the equipment considering it wasn’t in the truck and what I did end up getting I had to go into some dump and get it myself

Rating:

4.0

The vehicle itself was clean enough but floor mats could have used a vacuum. Passenger seat belt took a few triesto engage. Staff on phone were very helpful.

Rating:

2.0

6x12 trailer vibrated and bucked very uncomfortably from 35-50kmh. Kings Nail Salon representative forged my signature on the rental contract.

Rating:

5.0

The checkin and checkout, as well as the mileage + gas is something which makes it too expensive for a short drive. So I wouldn’t recommend for short distance usage and I will not be using it henceforth

Rating:

5.0

Rep was friendly, easy transaction. Truck worked well! Thank you! 🙂

Rating:

5.0

Good Service. Thank you.

Rating:

5.0

Nothing ! From my experience !

Rating:

2.0

They charged me for an extra day when I returned the same day. Also charged a cleaning fee when the truck was nasty to begin with

Rating:

5.0

It was a quick and easy check in with a simple phone call. The truck was running fantastic although there was some body damage from someone else. The gentleman who takes care of this location is fantastic! My friend forgot her prescription glasses in the truck. The truck was gone the next day, so I contacted the gentleman who is in charge and he tracked down her glasses for her!

Rating:

2.0

Honour your commitment, Do not cancel without customer knowledge Super unprofessional Sent me to three different locations and refused to accommodate anything. Poor customer service spent over 1 hour on hold with no resolution. Still charged me 95$ for a trailer rental. Honestly worst experience I’ve ever had dealing with uhaul. I’ll save up and buy my own trailer to avoid dealing with these corrupt thieves

Rating:

5.0

Toy hauler is the game changer for moving your toys.

Rating:

5.0

Very reliable

Rating:

5.0

Great customer service

Rating:

3.0

There is no one on site to help with questions, instead it’s just a sign with a phone number to contact a uhaul employee.

Rating:

5.0

Jay was very helpful, i’ll give 10/10

Rating:

5.0

Great customer service by attendant who helped me out would recommend to family and friends

Rating:

5.0

The service was great

Rating:

1.0

Picked up a trailer at 4:00 Friday afternoon for agreed upon 24 hours for $79. I asked the owner if it was possible to return Monday morning for the same rate as I work 2 minutes away and live a hour away . We agreed that if another reservation came in I would bring the trailer back sooner . Returned the trailer at 5:00 am Monday morning as agreed and was charged for 3 days rental. No recourse from the owner of this location. Will not go back and will let everyone I know not to deal there .

Rating:

5.0

Excellent service

Rating:

5.0

I think the instructions for what do do when first on-site at this location, particularly for first time customers, would have been helpful in order to set expectations. The salon is simply a front retail location, where all they do is point people to call the number to reach the location manager directly. These instructions, along with perhaps a map of the strip plaza and where to direct customers to the location where the trucks are parked would have been helpful to send in advance.

Rating:

2.0

Didn’t have the equipment ready and available as requested. The app wouldn’t accept my photos? The owner was rude, the gas tank was very low as the owner claims people steal gas from him. I ordered 2 dolly’s and an appliance dolly and they were not in the truck. Only one of each was available. There was garbage all over the location, the truck was parked on a huge hill and so to take photos you basically had to reach the train tracks or move the truck to the middle of the lot.

Rating:

5.0

Super easy to pick up a truck from this location if you use the app.

Rating:

1.0

Was suposed to drop off at Moneoe Auto. They were completely useless. Neither clerk wanted to help us. Told us they wouldnt take the truck back brvsise they had no parking but you could see there was soace and they just wanted to close up snd not desl with us. They just sent us to a different location with no interest in our concerns . Terrible.

Rating:

5.0

All an all was all good

Rating:

5.0

Very good service thank you

Rating:

1.0

No present customer service person. It’s literally in a nail salon.

Rating:

1.0

Charge per km was misrepresented, instructions for pick up/drop off were extremely unclear and I lost an hour of my rental time trying to figure it out. The app was poor and failed to load causing me to repeat steps over and over (e.g., taking photos of the vehicle multiple times due to failure to upload). At drop off, the app never uploaded the photos and when we called the service rep said oh well. Upon drop off, we put the padlock on backwards and forgot to get our odometer photo. When calling the service line, they said there would be a representative inside to help. There was not. I was told to call another number and this person was not in the area and essentially told me that the issue was my problem and questioned how I could have possibly put the lock on backwards (meanwhile it is nearly identical on both sides). My $29 truck rental cost $240 for 3hrs of use. I will not be using this service again.

Rating:

2.0

Customer service was so-so... Not great!

Rating:

1.0

Lack of communication and transparency regarding pricing

Rating:

5.0

The mobile pick-up was a bit confusing as the code wasn’t working. Thank god Jay was there to assist us. We were able to quickly pick up the truck right after his help. Having someone there like Jay to assist with pick up and drop off really helps. I was late bringing the truck back and I feel really bad that Jay got in trouble for my mishap. Moving is very stressful and I appreciate that Jay was so understanding and kind.

Rating:

2.0

There was no proper signs where to drops of or contact info, its just a parking lot all the way back while the drop off is at the front with minimal signs and its very easy to miss it off.

Rating:

5.0

My experience with the associate was amazing but your App needs work. It is not easy to use. Needs to be more user friendly. Still a great experience though.

Rating:

5.0

Hitch much heavier than expected. A tongue jack would have be helpful

Rating:

5.0

Manager was the best and I have rented dozens of Uhauls. He was nice, quick and efficient..

Rating:

1.0

Unpleasant experience with excessive charge .

Rating:

3.0

I was rerouted to this location because my original choice for a mobile pickup did not have a key in a lock box for me. The customer service agent was very helpful. However the end result was being late for the appointment for which I needed this rental. The van was not clean all of this added to a frustrating experience I likely will not use U-Haul again

Rating:

4.0

great spot and great parking phone pick up was easy here

Rating:

5.0

Was the easiest truck rental I have even had everything was so smooth

Rating:

5.0

i believe the did a refund on my account but still waiting g confirmation

Rating:

3.0

Stop trying to cheat your customers

Rating:

4.0

I was easy and simple. I enjoyed my visit and interaction with the agent. Thank you. Appreciate it.