Charge per km was misrepresented, instructions for pick up/drop off were extremely unclear and I lost an hour of my rental time trying to figure it out. The app was poor and failed to load causing me to repeat steps over and over (e.g., taking photos of the vehicle multiple times due to failure to upload). At drop off, the app never uploaded the photos and when we called the service rep said oh well. Upon drop off, we put the padlock on backwards and forgot to get our odometer photo. When calling the service line, they said there would be a representative inside to help. There was not. I was told to call another number and this person was not in the area and essentially told me that the issue was my problem and questioned how I could have possibly put the lock on backwards (meanwhile it is nearly identical on both sides). My $29 truck rental cost $240 for 3hrs of use. I will not be using this service again.
Brianna N
Kings Nail Salon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Whitby, ON L1N2K4
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Customer Reviews
- 4.0 Average Customer Rating
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Customer service was so-so... Not great!
YVON ALack of communication and transparency regarding pricing
Oliver LThe mobile pick-up was a bit confusing as the code wasn’t working. Thank god Jay was there to assist us. We were able to quickly pick up the truck right after his help. Having someone there like Jay to assist with pick up and drop off really helps. I was late bringing the truck back and I feel really bad that Jay got in trouble for my mishap. Moving is very stressful and I appreciate that Jay was so understanding and kind.
MARCUS LThere was no proper signs where to drops of or contact info, its just a parking lot all the way back while the drop off is at the front with minimal signs and its very easy to miss it off.
SREECHARAN S