Was nice and easy pick and drop off
Beelal A
Kings Nail Salon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Whitby, ON L1N2K4
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkGood location and service.
Hardiksinh SSince it was my first time renting a truck, I opted for the "Counter Service" (in-store pickup) option, which was listed as taking place at King Nails & Spa. However, upon arriving at King Nails & Spa, I was told to call a number provided on a counter. No one answered the first time I called, but I managed to reach someone on a subsequent attempt. Instead of the in-person assistance I expected from a "Counter Service/In-Store Pickup" option, I received support over the phone; the person tried to guide me through the process of retrieving the truck keys myself—a task that proved to be quite difficult. As for the truck itself, I had no issues; it was clean and performed well. The return process presented the same problem: I had to call again, and I was given instructions on how to submit photos of the truck’s condition—a process that was, once again, not easy. My question is: why offer two pickup methods—one via the app and another labeled "Counter Service/In-Store Pickup"—if the latter is actually just a phone call, with no one present on-site to assist you?
Rafael EThe cab area was dirty and sticky in the cup holders
Louis VAlways good
Mark S