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Rainier B
Customer Reviews for Kings Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer left taillights was out and I had no choice to take it
Nancy JStaff was friendly and made the process easy.
Chalandra CI happen to know the owner so it wouldn't be fair to comment.
Edwin TConvenient location, friendly shop owner, will definitely rent from him again!
James WThe gentleman is very nice , but the shop is clustered and nowhere to park the equipment on return and the inside of the building is nasty
RANDALL GGentleman on duty was helpful and courteous. Parking lot is difficult to navigate but part of that is that it's at a busy intersection and that can't be helped.
Russell BThe gentleman inside Kings Service was a HUGE help when my contactless check in was stalling. He took the time to make sure I was all set and I really appreciated it!
Roma KOwner was so pleasant and got us in before 8am. Always go to this location.
Gregory MAll’s good
BILLY BSmooth rental process. Terry King is a kind genuine man. Appreciate his service.
Lisa FI was very pleased. Thanks
CYNTHIA CMr King was friendly and informative.
Robert WThere was no place to park and concerned I was parking in an illegal spot, tried to call and no answer. My response may be skewed with the phone check in challenge around confirming location
Steve GThe truck was fine. We did have to jump the battery since it died on us once we got to our location to load it, which then we left it running and in turn cost us more in gas. It served its purpose.
Lyn PPleasant experience. I appreciate Mr. King's patience and conversation.
Denise SSteve was fantastic
MICHAEL GIt was a great experience! Our representative at Kings Service was amazing! I would recommend this location!
Stacy PNo staff, difficult to get into and out of. Too many cars and lawn mowers (i'm assuming all were there for repairs) to be able to maneuver around the Uhaul equipment for all the inspections needed and difficult to return equipment back into the position that it was taken
Russell BIrene Daniel Hanc for three days and I was late extra two hours and you charge me extra one day for rental insurance and a rental as well. I really disappointed about those two hours of you driving for Hall Dione. I would like to get this money back for that day.
ABDULLAH AEverything was very easy and smooth! A very good place to rent from!!
Rita WThe equipment ran and functioned properly. However, it was absolutely filthy and disgusting in the cab. The back had not been swept out. The check out process was a nightmare. I kept taking pictures and they were rejected time and time again. After 30 minutes (exhausted from the heat and moving) I finally called and spent another 15 minutes of the phone to finish the check out process. Overall, I have always had a positive experience with U-Haul. I truly believe this was just a isolated incident.
AARON NLove using the app, amazing experience. Easy to use, covers everything.
Shawn FThis is a one man shop. When I went to pick up the truck, the owner was out on a tow and I had to wait more than 1/2 hour until someone called me and did my pickup over the phone.
robert oThe staff at this location made it so easy to get my vehicle and get me on the road quickly and safely.
Stephen HThe guy we talked with was super nice and helpful.
Tyme SAwesome service. Very nice man
Alijah NVan had a weak battery, turned engine over very slow. Manager said he’d already reported it, and that someone from U-Haul came out and tested it and said it was fine. It’s not. That battery is going to leave someone stranded somewhere.
Paul SVery helpful, and friendly!!!
Renee SNever had any trouble with uhaul until rented a van at location in Maryville, IL. Left my car at empty spot and left location for my trip. Drove half an hour and then received a phone call from the owner of the business connected to uhaul service. He said that my car needs to be removed or it will be towed. I turned around and drove all the way back to repair my car to closest gas station which was not safe to leave my car there. Spend an hour of my time and 60 miles extra drive. The uhaul location in Maryville, IL isn’t friendly for their customers to park their cars. Highly disappointed. This bad experience made me look for other car rent company.
Grigory STerry is amazing!! Courteous, helpful, professional…
Jacqueline NI liked the location but I didn't like dealing with the guy that works there. He was very rude to me and told me different things than the 800 number. Just wasn't impressed with them.
Sheridan RTried to drop off the truck. No place to park and no one there to talk to. Called number and owner/employee named Terry refused to take the truck and hung up on me.
Aaron GExcellent
RANDALL GN/A
RICCO MNothing, the experience was perfect
Cameron AEverything was ready on time. One light was out and not working, but was fixed on the spot, and very quickly.
DAVID SService was great. Owner was super nice and very helpful - made sure I knew how to operate the equipment.
Lynda RTerry was very nice and got me what I needed.
Andrew SGreat staff - very knowledgeable and friendly.
Randy CThe truck seemed to take a while to switch gears, but ran well once it did, and did well in stop and go traffic on the interstate. The parking lot at Kings was super full,and I was afraid I wouldn't have a spot to park that big thing in!. I appreciated the on line check in and return.
Robin BGood equipment, trashy location.
Deanna WLocation tag for remote pickup needs to be adjusted, it took me about 30 tries and a ton of walking around to get it to accept that I was at the correct location.
Dana COwner was a great guy to talk too. Very honest and has a good sole.
Clayton PKing's made my move-in to my new home blissful and easy. Thank you!
Ryan SKing Service is awesome and very personable. Highly recommend!!
christopher cWindow seal side window on passenger side of truck created a very annoying whistle when speed got over 50 mph. Had to crack window to diminish, so became very aggravating when window had to be closed. Not a location dealer’s issue though. Dealer would not know unless someone had told him. I informed dealer at drop off location.
Loren HWow, what a great place. Very good communication everything was upfront and straightforward. Definitely renting a vehicle from him in the future.
Jay DCustomer service was great and vehicle was clean but the engine light was on for all 700 miles and the driver’s side mirror could not be adjusted for a safe line of sight. It was loose and kept dropping down. That part was hazardous for changing lanes.
Kathleen MTerry is a straight up stand up man.. I never have any issues at this location..
KALVIN DAttendant was very friendly and talkative. Good experience in all ways.
William S