Customer Reviews for Kinzers Collision
(U-Haul Neighborhood Dealer)

190 reviews

9 Welts St   Mount Clemens, MI 48043
(Norhtbound Gratiot Ave)

(586) 783-6254

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/28/2021 - 5/2/2021: Closed

Services at this Location:

Contact Us

(586) 783-6254

9 Welts St
Mount Clemens, MI 48043
(Norhtbound Gratiot Ave)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/28/2021 - 5/2/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

The owner is very nice

Uriel H. 
Rating:
5.0

Customer did not leave a comment.

Uriel H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
1.0

Double charged my friends credit card. Not happy!!

Crystal R. 
Rating:
3.0

Customer did not leave a comment.

Kiana F. 
Rating:
5.0

Please replace/full windshield wash fluid. But overall great place, and I would use again.

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

Marcy F. 
Rating:
5.0

Tell me up front of the rip off charge of .99 cents PER MILE. I'VE NEVER PAID THAT MUCH TO RENT A FLIPPIN TRUCK. VERY DISAPPOINTED. I GOT REANED BUT GOOD

Crystal G. 
Rating:
4.0

Customer service was amazing. I booked online an auto transport. When I called to the designed location, the available equipment was out of service. They connected me with customer service and in few seconds they found a second location with an available and good condition equipment.

Jayson C. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY LYNN W. 
Rating:
5.0

Customer did not leave a comment.

Donald Y. 
Rating:
5.0

Customer did not leave a comment.

Colette B. 
Rating:
5.0

Customer did not leave a comment.

Savanna D. 
Rating:
5.0

Repeat costumer at this location. Best service possible!

Bruno Z. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE RENEE H. 
Rating:
5.0

Customer did not leave a comment.

Dwayne L. 
Rating:
5.0

Nothing I can think of, everything was easily done with no problems.

DENISE T. 
Rating:
5.0

Customer did not leave a comment.

Jackie P. 
Rating:
5.0

Easy transaction. Steve from Kinzer's very pleasant, courteous and professional.

Paultimothy B. 
Rating:
5.0

Customer did not leave a comment.

Patrick A. 
Rating:
5.0

The best

STEVE K. 
Rating:
3.0

I ordered a appliance dollie and paid for it and did not review it

Sarah B. 
Rating:
4.0

Oh nothing. It's a little tricky to get to and find, but Google maps guided us. All went very well! Thank you.

Stephen E. 
Rating:
5.0

Customer did not leave a comment.

curtis S. 
Rating:
5.0

Customer did not leave a comment.

SARA S. 
Rating:
1.0

Make sure to tell the truth to customers in the front and do not charge them by extra amount without telling them before to let them know

salim E. 
Rating:
5.0

Customer did not leave a comment.

Charita Y. 
Rating:
4.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Desiree L. 
Rating:
5.0

Customer did not leave a comment.

Maya B. 
Rating:
4.0

Customer did not leave a comment.

DONNA H. 
Rating:
5.0

Customer did not leave a comment.

Erica S. 
Rating:
5.0

Customer did not leave a comment.

donald F. 
Rating:
5.0

Customer did not leave a comment.

Raymond T. 
Rating:
5.0

Customer did not leave a comment.

Christine B. 
Rating:
4.0

The check in process by phone took way longer than expected. Standing out in the sun in 90 degree weather with movers that were getting paid hourly was a bit of a problem. Maybe let people know it takes at least 20 minutes if not longer to do. Then customers can prepare better. Overall though it was very good using your services.

Brenda S. 
Rating:
5.0

1,2,3 that was it! Kinzers is a great place to do business!

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Bill G. 
Rating:
5.0

The experience I had renting from Kinzers Collision was excellent. The owner was very personable and very knowledgeable.

CARL P. 
Rating:
5.0

Customer did not leave a comment.

Dwaynna P. 
Rating:
5.0

Customer did not leave a comment.

Stacey T. 
Rating:
5.0

Customer did not leave a comment.

Joan D. 
Rating:
4.0

Customer did not leave a comment.

Zetha H. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Very friendly and helpful.

Doris C. 
Rating:
3.0

Make the after hours return process easier

randy G. 
Rating:
5.0

Customer did not leave a comment.

mathew J. 
Rating:
4.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Jesus G. 
Rating:
5.0

We were originally scheduled to pick up our Uhaul trailor at 10 & Groesbeck at 9am, however the ccustomer who was supposed to drop off the trailor at 9am did not show up. (maybe the person at corporate who did my scheduling should have provided a bigger window to avoid this problem in the first place) David, the manager Saturday morning was more than helpful. He made multiple inquiries, found the trailor we needed at Kinzer's, printed me a map to the new location and I was on my way before 9:30am. I was very impressed by his professionalism and quick actioin to correct what could have been a significant problem. Mr. Kinzer was waiting for my arrival with all paperwork printed out. He was extremely polite and very helpful. We have been renting Uhauls to move our children back and forth to college for 6 years now and this was by far the most positive experience we've had, when it very well could have been the worst. I will personally request these two Uhaul companies for my future needs. These two men should be commended, their customer service was outstanding

Cheryl C. 
Rating:
5.0

Customer did not leave a comment.

Rita C. 
Rating:
5.0

Nothing everything was perfect. The only thing was the car i went to get was not available and never used the trailer just sort of took it out the trailer for a walk sort of.

Dean T. 
Rating:
5.0

Customer did not leave a comment.

Katherine O. 
Rating:
3.0

Using the Self Check In there was a picture showing the keys on the inside the back of the truck, which was very misleading. I did not want to continue the check in since the keys were not where the picture showed them. I spent over an hour on hold only to find out the keys were not where the picture showed, but in a lock box.

Brianna C. 
Rating:
5.0

Always helpful... Informative and above all courteous, and efficient! Very helpful with vehicle problems.

Crystal G. 
Rating:
5.0

He's alway nice and treat you well when you come in For business.

John H. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

It was fast, Mr. Kinsler was amazing, the equipment was very good as well.

Isaiah B. 
Rating:
5.0

Excellent customer service and easy pick up and delivery!

allison C. 
Rating:
4.0

Customer did not leave a comment.

shonte D. 
Rating:
4.0

Customer did not leave a comment.

william S. 
Rating:
5.0

Thanks for your service

Ken A. 
Rating:
5.0

Customer did not leave a comment.

Sam G. 
Rating:
5.0

Steve was very courteous and friendly. I asked if I could have the truck earlier than I had signed up for and he was able to do that for me. I would highly recommended this U-Haul location to family and friends!

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

don F. 
Rating:
5.0

He was very informative and friendly to deal With. The shop office was one of The cleanest I've seen. I will only use him from now on!

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Mr Kinzer was very helpful in my rental,,, Thank You

TOM U. 
Rating:
5.0

Customer did not leave a comment.

Darlene D. 
Rating:
5.0

Mr Kinzer was helpful in my rental process

GARY C. 
Rating:
5.0

Great customer service

nattile M. 
Rating:
5.0

Mr Kinzer was very helpful in my rental

MARCUS H. 
Rating:
5.0

This Uhaul Dealer is very helpful I would highly recommend

kevin D. 
Rating:
5.0

Excellent service. Everything was perfect at this location.

Marcel W. 
Rating:
5.0

Kinzer's U haul was very helpful in my move Thank You

kenneth M. 
Rating:
5.0

Steve very helpful

KEVIN A. 
Rating:
5.0

Very friendly and quick service represents Uhaul well

RANDAL W. 
Rating:
4.0

Customer did not leave a comment.

Joseph U. 
Rating:
5.0

Great Customer Service

KEVIN M. 
Rating:
1.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE V. 
Rating:
5.0

Great Customer service

dan C. 
Rating:
5.0

Steve was very helpful

Alayna J. 
Rating:
5.0

Great customer service

CHADSEY N. 
Rating:
5.0

Customer did not leave a comment.

alma K. 
Rating:
4.0

Customer did not leave a comment.

dennis B. 
Rating:
5.0

Customer did not leave a comment.

stephen H. 
Rating:
5.0

Very helpful

MARCUS J. 
Rating:
5.0

Rental experience was excellent

Kevin M. 
Rating:
5.0

Charging customers $25 because the floor in the cab is muddy is pretty bad considering I rented your vehicle for several days. The box was clean just had some mud from our shoes on the floor in the cab. I will warn people about that charge!

Janet C. 
Rating:
5.0

Very nice

Ashawnna G. 
Rating:
5.0

Great customer service!!

SEAN C. 
Rating:
5.0

Had small problem with equipment,, but Mr. Kinzer resolved the problem . Great customer service

Mike P. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
5.0

Our experience was excellent!

LAWR G. 
No reviews have been submitted for this location.

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