We had paid and requested two dollies for the move, although they were not in the uhaul when we went to pickup. I contacted support and they suggested we go pick them up at a store that was out of our way. This caused a significant inconvenience to our move.
Meidi H
Customer Reviews for Kipling Sinclair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clerk did not speak English nor did he help me. I ended up doing everything on the app. I was there in time to get the truck by 815 am but he delayed me until 845 am. Still required me to have truck back by 215 pm --he refused to rent it to me for any less time. I feel ripped off and will not use uhaul again, and I will advise others not to use uhaul.
Michelle FThe guy barely spoke English and he didnt understand what I was telling him and asking him just shook his head so I thought he understood. Had to drive 4 hours again just becuase they didn't speak English.
Dominique FAll good
Jeffrey MArrived to the location on time at 1154 AM for a 1200 PM drop off, only to find out that the location did not have gas available to refill the truck. Was charged an entire extra day as a result of needing to find another gas station to refill the van.
Eric W