Customer did not leave a comment.
kevin S
Customer Reviews for KMC Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Twice my reservation was sent to a location that didn’t have the trailer that I reserved. The first place helped me get the reservation changed. It was changed to another location that one day before I was to pick it up didn’t have it…said it was returned to the wrong location and the lady couldn’t / didn’t help. Essentially she turned U-Haul’s problem into mine. The trailer that I rented was retuned 2 blocks away and she refused to help. I worked with the lady at the 3rd location that I visited to get it straightened out. Candidly, I was extraordinarily pissed at the lady at the second location and would not recommend her location for anything.
Jeff DThe after-hours return process via the online U-Haul app did not work for me. It kept taking me in a circle every time I tried to "continue" and close out my contract. I was not aware of the fact that KMC Motorsports would be closed on the day I was returning the truck, but it all worked out.
KENNETH WTruck was dirty. Your dispatch sent us to three different locations and never provided the $50 guarantee that we were entitled to. Overall a bad experience.
Jonathan WI got charged for a dolly that wasn't in there
Kiersten MThey are very friendly ❤
Shamica MNoticed Lug nut on right side front axle missing had to retighten remaining nuts on that wheel at first gas stop checked all wheels all good after that
Daniel GThe manager was very helpful and informative. I appreciated the time she took to ensure that all went well.
Amanda SGood atención
Eduardo Ffriendly efficient service
JOSEPH PThe location was a little dark. I would recommend more light in the area where the trucks are parked. Other than the lighting my experience was perfect and Ms Sherry is very courteous and assuring.
PATRICK MTrucks and trailers are on a dirt lot with limited access. It works but nothing like a U-Haul facility.
Mark RTEXT FOR REMINDERS OF RENTAL EQP RETURNS
ANTONIO DSherry was very helpful and accommodating to our U-Haul needs. The rental experience was seamless and pleasant - thank you Sherry!
Deborah DWas very helpful with extending for 2 days.
maria mmy go to location
John HThe drop-off location is not well displayed. The only helpful detail was the building number. No markings to pick up or drop off. So I left the unit parked along what I thought was the front of the building. I can't say anything about the staff as I drop the unit off at the closing hour of 5 pm.
Tommy OFast friendly service. Easy pick-up and return.
Marvin SIt was an all around good experience. The gentleman was very nice and the transaction was handled quickly.
Timothy DGreat customer service
CHRISTOPHER CThe employee wasn't very helpful and wasn't even at work. She said had been in an accident the day before. But hadnt alerted the uhaul manager about her issues. I had to go down the road to another uhaul and she was very nice and helpful. Called the area manager, who came pretty quickly and helped us get into the truck we had rented. They were both great!
Jessica RSuper nice and understanding when I had an issue - no issue for them and so it was great. One less thing to worry about on my move. Great cars too!!
JOSH GStaff went above and beyond to. Great customer service.
William HExcellent customer service at this location.
Linda HI’m using this location from now on! So easy , so convenient ! The truck was clean. The key drop and pickup was easy. I’m renting here every time.
MEGAN RI was sent to a location that was closed and I had to go across town to another location. I am not pleased and I need a refund.
Sharita BStorage lot
JASON SThe movers were very efficient, friendly, and professional, EXCELLENT!….
Fara SExcellent customer service.
Gary RImprove lighting for night drop-offs with clear signage on the buildings or ground, directing customers where to park .
Carlton BCharge correctly
Angela VNo improvement needed. The service and equipment were great.
Gary RVery Friendly and helped me by letting me leave my truck there for a few hours while I loaded.
Jason LSmile, be happy you're getting money and fill your tanks without being lazy. Just a lazy store
MITCH HOriginal reservation at Blackwell Uhaul had to be transferred due to truck not being available. Lost about 1 1/2 hours of moving due to having to be brought out to second site to get a truck. No dollys, no pads, nothing ordered available despite having requested a week in advance. Due to lack of equipment, cost me an additional $300.00. Very disappointed.
Shannon LGreat service
Kenneth NNOT SEND OUT THE UNPACKERS THEY DID FOR US. THEY WERE LAZY AND DID NOT PUT ANYTHING TOGETHER FOR US AND WE WERE TOLD THAT THEY WOULD! TERRIBLE UNLOADERS!
Jeannie JAdd mechanical inspections to ALL equipment - the hub went out on the passenger side trailer wheel which should have been seen before hand.
Jayne AI was a little bit late on the return, location had already closed, but was charge for a full additional day. Can that be prorated.? I did inform the employee that I may be running late.
Reginald RRental went very well from online process to great customer service. I would recommend removing the wheel stops along the storage lot. I didn’t like having to drive over them to park the trailer. Will definitely return if I ever need a rental. Thanks!!
Phillip TReally helpful, will use again if I ever have to move again.
CAMDEN JNothing
Gerald CLocation wasn’t the problem. The app is terrible. You shouldn’t have to share your location just for the app to have to work. And if you use the app to pick it up on your phone. But have another authorized driver and he returns it. Your phone still has to be at the location other wise your going to be calling to get your final price
Danny LAll was great.
Jonaton cLot where trailer was rutted up and very bumpy. Glad it was dry, or it would have been a mud fest. Otherwise a great experience!
John KFinding the office was a little confusing, but I did find it. Otherwise, all was fine.
ROGER JThe website and app are absolutely HORRIBLE, had to wait until the office staff arrived to be able to get the truck; the so called 24/7 system is pure bs and nobody answers the phone, no problem with the locations but with the uhaul system, it sucks
Oscar UVery quick and seamless pick up and drop off process.
Todd TWent to pickup the truck, no one there when they were suppose to open. Called number on door, left message and no one called back. Returned the truck 1 hour before they were supposed to close and no one was there. Had problems using the online return software and there was Noone there. Ask one if the neighboring businesses if they knew when someone would be there and was told sometimes they come in and sometimes they don't.
David RPositioned unit where told, in the mud. The only individual came out and said I would receive an email with the information about the charges. Nothing thing received so far, but it’s only been 12 hours.
DEAN M