Customer Reviews for K-Music
(U-Haul Neighborhood Dealer)

485 reviews

1155 Mohawk St Ste 9   Utica, NY 13501
(Across from Hannaford's Supermarket)

(315) 724-6390

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(315) 724-6390

1155 Mohawk St Ste 9
Utica, NY 13501
(Across from Hannaford's Supermarket)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

nothing great location very informative

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Brittany N. 
Rating:
5.0

Flawless from start to finish!

Robert S. 
Rating:
5.0

Excellent

soe L. 
Rating:
5.0

Customer did not leave a comment.

bilal Z. 
Rating:
5.0

Customer did not leave a comment.

Quoc N. 
Rating:
5.0

Customer did not leave a comment.

alonzo E. 
Rating:
3.0

Someone should be there in person when the hours say it is open

Frank D. 
Rating:
5.0

Everyone and everything was perfect

SHARON H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Explain charges before charging people

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Ne N. 
Rating:
2.0

I was unable to us the app as anticipated to get the key from the lock box but luckily I got there 5 minutes before the store closed. Still took a half hour in the office to get on the road. Getting in the truck was nasty. It looks like they took a wet rag and just smeared mud all over the floor I had to get clorox wipe from my wife's car to wife off the steering wheel and the dash because it was so gross. Clearly had not been cleaned.

Gordon E. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
3.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

Customer did not leave a comment.

LaShane P. 
Rating:
5.0

Customer did not leave a comment.

dave G. 
Rating:
5.0

No improvement needed

eric K. 
Rating:
5.0

Customer did not leave a comment.

SANDRA C. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO D. 
Rating:
5.0

Customer did not leave a comment.

lolita J. 
Rating:
1.0

The location manager reported the vehicle stolen for being less than 4 hours late on the return day during a snow storm and also prevented me from picking up my next 3 day rental. I would not recommend renting anything from this location, as they are quite unreasonable and way over reactive. Negative five stars, and I'm not the only one he has done this to. BAD BUSINESS!!

GERALD P. 
Rating:
5.0

Customer did not leave a comment.

Carlos P. 
Rating:
5.0

Customer did not leave a comment.

rifet C. 
Rating:
3.0

Customer did not leave a comment.

Theodore K. 
Rating:
4.0

Customer did not leave a comment.

Edward B. 
Rating:
2.0

Not having to repeat the whole rental and puck-up procedure that was ready completed on line The check engine e indictator was on in the vehicle a.d there was no way to reach the.lpcation by phone after I left with the teuck

Elizabeth F. 
Rating:
5.0

This U-Hall location gave me great services.!! I highly recommend them.

arlene N. 
Rating:
4.0

No suggestions - They were easy to work with and helpful.

kenneth B. 
Rating:
3.0

The check in process was extremely slow and inefficient. The truck had a torn front seat, was missing flares, and worst of all, there was no snow brush; not good for a winter rental in central New York when the windshield is covered in ice. Also, gave me a red tagged "local" key for a one way rental.

Ira K. 
Rating:
5.0

Customer did not leave a comment.

Prisilla D. 
Rating:
5.0

Customer did not leave a comment.

dominick M. 
Rating:
4.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
3.0

He asked me what time I was returning the trailer . I told him probably about 2 pm. After I signed the contract he said if I brought it back after 2 there would be a late charge. I thought the rental was for 24 hours. Never will go to this location again

Bill B. 
Rating:
5.0

At this site is excellent

shirley B. 
Rating:
5.0

Hello, I rented a car towing dolly.....the strap for going over the tire that goes in the wratchet was wratched in to far and was a nightmare to get out took longer to get strap out that to load car ect. awful! Steve

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Greg T. 
Rating:
5.0

My experience was great.

KEVINWILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

edward C. 
Rating:
4.0

Make sure he/she takes blankets, etc., with him.

STEPHEN D. 
Rating:
3.0

HAVE THE CONTRACTS AND PAPERWORK READY WHEN CUSTOMER ARRIVES. HAD TO WAIT AN HOUR FOR THE TRUCK. UNACCEPTABLE. PEOPLE WERE EXTREMELY NICE BUT NEED HELP WITH EXPEDIATING THE PAPERWORK

salvatore G. 
Rating:
2.0

Customer did not leave a comment.

Andrew S. 
Rating:
3.0

I dropped the Truck off at 4:30 10/30/2021 and was still charged for another day . Not my fault the place was closed

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Edward N. 
Rating:
1.0

Took forever to register even though I did it prior and U-Haul was filthy- sticky.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

BJ W. 
Rating:
1.0

The guy running the place is a crook I tell him I need to rent the truck for another day he charges me for it then that next day threatens to have me arrested for theft if I dont return the truck by a certain time after it was paid for for another day he should be fired. I should sue the company for emotional distress.

brandon A. 
Rating:
2.0

Slow service Luckily there were two trailers available. One was very dirty. Had the choice to grab the clean one.

Attila K. 
Rating:
5.0

Customer did not leave a comment.

SHAWNM O. 
Rating:
5.0

Customer did not leave a comment.

RICHARDA II W. 
Rating:
5.0

Friendly and helpful!!

Patrick M. 
Rating:
1.0

The place was a mess. Even though I'd put everything into U-Haul's reservation site and check-in on-line, they made me do everything again. It took far longer than I expected much longer than when I've used U-Haul before.

David A. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T. 
Rating:
2.0

The location was busy. The communication was lacking from my experience and with other customers. I waited 20 minutes past my 12:30 time to start getting help. After I finished the paperwork the guy asked me to let him know after I had my hitch on, so he could hookup the trailer. After I let him know I waited another 20 minutes by this time I had watched customers who were after me leave with trucks. I was frustrated. I hooked up trailer made sure everything worked and left. After I left the guy called me told me I had to bring it back, if I didn't uhaul would report it stolen. By this time I am late to return to work.

Roger S. 
Rating:
5.0

Everything was fine

Anthony C. 
Rating:
3.0

Customer did not leave a comment.

Stephanie W. 
Rating:
1.0

They were very difficult to work with when I had a specific pick up time and the man argued with me until I told him I was coming at the time of my reservation. The inside seating part of the truck was absolutely disgusting. My husband grabbed Clorox wipes for us to wipe down in order to tolerate driving several hours in the truck. To return the truck it wasn't accepting the location on the cell phone when we dropped it off.

Ronald N. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Yvette F. 
Rating:
3.0

Customer did not leave a comment.

paul W. 
Rating:
5.0

U-Haul dealer Frank very friendly and helpful to me - even in the rain.

Rose S. 
Rating:
5.0

The customer service is very nice

Omar B. 
Rating:
5.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Gloria and her husband were extremely accommodating. I had to change my pick up time and they made that switch easily. Very friendly atmosphere and great location. I would gladly return. They were a joy to do business with..

roxann H. 
Rating:
5.0

Customer did not leave a comment.

robert D. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYM M. 
Rating:
4.0

Customer did not leave a comment.

Omar R. 
Rating:
3.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Great people at k-music. Very knowledgeable and helpful.

Matthew L. 
Rating:
3.0

Customer did not leave a comment.

Bradley V. 
Rating:
1.0

Just pull their license. Everything about the interaction was awful. The old guy running it said a total of 5 words to me. Left me at the front counter for 15 minutes before even acknowledging I was there. He didn't even tell me half of the terms of the rental or pricing, just made me sit there awkwardly.

Patrick C. 
Rating:
4.0

Customer did not leave a comment.

Shafie A. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
1.0

This location was not helpful with mobile transaction made us wait to get help and no pleasant greeting at this pickup location we had to figure everything out on our own and ended up late to pickup the merchandise we needed the rental for in the first place I will never use this location again

Marisa E. 
Rating:
5.0

Great people to work with

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Serr W. 
Rating:
5.0

Customer did not leave a comment.

Francis V. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
3.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

Brett V. 
Rating:
5.0

The couple was very friendly and helpful. I would definitely send people that needs to rent a u haul to them!!!

SUSANA H. 
Rating:
5.0

very polite and accomadating has customer best interest at heart. I wold recommend this location to anyone

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Jeremy S. 
Rating:
1.0

The check engine light was on in the truck when we got in. The gas wasn't at 1/4 tank like it's supposed to be. The truck was dirty and sticky there was a spilt 7/11 soda in the back of the truck. Then my account got charged for $93 for I'm really not sure which reason seeing as how we returned the truck early and put gas in it (that we've never had to do before with previous uhauls) so that way we WOULDNT get charged extra. Then I called and left a message wondering why the charges were so high and I couldn't even get a call back. This place is a scam and just wants to take your money!

Shane K. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Nelson T. 
Rating:
1.0

Customer did not leave a comment.

keith D. 
Rating:
4.0

Customer did not leave a comment.

Pu M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
3.0

Customer did not leave a comment.

Sophanny S. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
3.0

Process took way longer than it needed to, the representative would only speak to the man I brought along with me to drive the truck even though I was the account holder. Gave me the wrong dolly, and my order was not supposed to be there, they gave me a way bigger truck than needed.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Ned S. 
Rating:
3.0

It was convenient with the key drop box and pickup, but it smelled like cigarettes, was super expensive, and in a really really bad part of town

AARON T. 
No reviews have been submitted for this location.

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