Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Checking in and out was very easy and convenient. The people working at the store were extremely helpful. We didn't rent a big enough truck and they got us what we needed in under 5 minutes. Very thankful for this location in making moving less stressful!
The vehicle I rented had low air pressure in the rear right tire. I had to put air in the tire first thing and it kept losing pressure throughout the day.
Frank at K-Music was excellent to work with on my rental,I would highly reccomend him to get your next rental from.
Nothing that I am aware of at this time.
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I was overall satisfied with everything, like the website that shows dimensions of trucks to choose from. Was the right tool for the heavy job. Thanks UHAUL.
Explain the procedure for when the rental truck is returned. I got a little confused but ended up being satisfied with everything.
The lady did took about 20 mins to process everything she didn't know what she was doing . She also never walked me out to the uhaul so I had to search around parking lot for the truck .
Reservation online and filled out all forms ahead of time and still had to give same info to pickup location which took 30 minutes so total time to pickup and leave...45 minutes
Great customer service.
The return process online was a little bit confusing. It took me some time to figure it out. I'm glad I got back like a 1/2 hour before my drop off time. Or else I woulda got charged for another day but when I was there the whole time.
The owner was pleasant, the check in process went quickly, and the van was in great shape. I would definitely rent a U-Haul from K-Music again.
Your trucks say it's 19.00 dollars a day , but I was charged 39$$ can you explain this...
When reserved pick up site at first they had me going 50 miles to get hauler , had find one closer
It took an extremely long time to get the forms filled out and I was required to sign some additional items that “were added but not in the contractâ€. Had to find the truck myself and could not get the mirror to adjust so I did not have help with the truck. The truck was extremely difficult to drive and handle both empty and loaded. The 26 foot I rented the week before was much easier to drive.
Uhaul can make mobile check in easier. This is the 3rd time I've tried it and every time I have to go inside and the representative has to input all of my info again and take my license and credit card to process my order.
Very good
Made reservation and payment online, pick up was easy, all was simple and straight forward process. Owner was very helpful with trailer hookup.
Better service I waited a hour for a rental as well I was charged over the amount of gas used
The only thing is that I arrived earlier than pick up time and had to wait for the person to come in and then check me in. I didn't leave there until 1/2 hr after my actual pick up time due to the person coming in right at my pickup time and having to fill out paperwork.
I was handed the keys and not even shown what vehicle was mine, just sent on my way as they were helping another couple right after me without cleaning or anything. The vehicle smelled of manure. We had to fill the tires with air within 2 miles of picking it up as the light came on. Also the photos used by this location do not represent any missing paint due to wear/age.
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It was horrible from start to end. A rude rep called to say I had to change my pickup location to an hour away. She could care less about the inconveniences I was then charged for two days and instead of one. Pre-registering on line which took 45 minutes was a complete waste of time as it still took 45 minutes in a tiny roasting hot closed tiny office with a guy who only wore a half ass mask falling off his face half the time wile completing paper forms. I had changed my pickup and drop off to 24 hours online and on site but was still charged for 2 days. If there were other options I'd never use you again. But there are no other options which is why you get away with this crap.
Reduce the price of the mileage
Amazing staff!
Great customer service!!!
Needs greater efficiency. 2 staff, but only one can can serve customers? It was a long wait, even after I pre-checked in.
The location is close to restaurant and etc.
Nothing, everything was perfect
The online check in was challenging because the place did not seem to have strong cell coverage - I had difficulty connecting and could not use the online app.
Owner called me to come down and put more gas in the truck before closing out the order because it was on E. Took photo of the gas gauge which showed it at 3/16 which was the contracted amount as well above what I received the vehicle in.
Took way too long to pick up. Over an hour from time arrived. Could not get computer to work, had to call main office and give all info after waiting for ever. Overall way too many emails and text messages from uhaul. Tried to use scare tactics with regards to purchasing insurance stated if damaged the trailer would cost $25,000 to replace. I hope uhaul is not paying that much for a 5x8 trailer ! I have actually purchased a new vehicle with less trouble.
While he's very nice, it seems like the owner might be getting on in years and having difficulty keeping up. He was confused by the online process and couldn't help us hook up the trailer.
Everything was great, I did almost leave without a dolly. Maybe just be aware of those reservations with any extras needed and double-check on it having all things needed as part of a checklist. But they were great. I actually got a phone call to make sure I was still coming for the pickup, ironically just as I pulled into the parking lot. I did virtual check-in which was great and as soon as the gentlemen inside saw I was taking pics he came right out to mark the spots for me.
Very pleasant people to work with
no recognition of on line check in in store done it all over again
The owner was very sociable , explained everything. I would definitely recommend this location . Easy to work with. Thanked us for choosing his location.
Double check trucks...went to leave ,had trailer attached from previous rental
Very friendly staff. Made transaction very smooth. Highly recommend.
I was not explained the after hours drop off at all I was just told the box was out in the front door when I put the key in the front that's when I realized afterwards I needed to take an actual picture of the gas and the mileage thank God I took that on my own the problem is when I followed the link it required me to take an actual photo I could not upload another photo I should've been told To make sure I go on the phone and follow the link before I get out the van. Furthermore he stated it required me to have insurance but on the app it did not state that in allowed me to continue to reserve it without insurance I went ahead and kept it on anyway I ended up paying a whole lot more than what was needed. Also when I turn the van on the gas was at the line it stated originally but as I drove down the street it seem to drop by a whole lot.
Everything was great and professional
Clean truck after someone drops it off since we are charged a cleaning fee if we dont drop it off clean Also every truck should start full again since we get charged if we dont replace the fuel When someone wants to pickup at a certain location, make sure the equipment is at that location, i gave over a week to have what I needed at the location I requested. Instead you changed my location and messed my move up and add a few more hours to my move
I was switched to another location that was not open when I was picking up vehicle. If new location didn't call me and offer day early pick up, I would have been 3 hours behind and very angry.
Everything was quick and easy, no problems, I would use them again.
Nothing just everything is perfect
I had rented a van at 3 pm and supposed to return at 3 pm the next day, I had unexpected problems (the storm mostly) anyway , well anyway we had to keep the van an extra day however the man from u haul called and said I had to return the van by 8 am which is not the 24 rental , we returned the van at 11 pm that evening so we didn't have to get there by 8 am , and again we HAD TO RETURN BY 8 AM , not til 3 pm the next day which would have been another 24 hr rental for which I was charged!! All because someone else needed that van and as soon as they got the van they rented it again on part of my 24 hour PAID TIME!!! I didn't think that was fair or right at all, actually quite dishonest!! Dishonest businessmen like that definitely want to make you go somewhere else as well as the first time I rented a truck online and there was an ad stating that if the vehicle wasn't ready when I went to pick it up there would be a twenty dollar credit.... well when I got there we were there almost an hour! Because the whole thing had to be done over and my card was swiped 3 times for the transaction which froze my card and it was a very good thing I had cash on me to pay for it!! Nice people but very bad business people!!!!
First, I would like to say, all the U-Haul reps/staff I dealt with were nice, pleasant, and tried to be helpful. However, they were not able to solve an important problem. When the staff at K-Music hooked up my truck to your trailer, the trailer did not have right rear lights (directional and brake light). They hooked up my truck to a second trailer on the lot. Same problem. They concluded the problem was with my truck. The staff instructed me to go to another U-Haul rental site in Utica as the staff there would be able to fix the problem my truck was having connecting to the lights on your trailer. I tow trailers with my truck quite often and was surprised by this situation. But, but I complied and went to the other U-Haul vendor. The second vendor examined my truck and determined it was your trailer all along. And they couldn't make the necessary repair because they were not able to get parts. I had already lost an hour and half of time. I needed to pick up a purchase of furniture and couldn't delay anymore. I took the trailer as is and hoped for the best. I was traveling in good weather and mostly in daylight. My question: What is the policy for your vendors to inspect vehicles (and trailers) before renting them out. I think that should be done well in advance of the customer pick-up time. Why should I, as the customer, lose my time waiting for your vendors to inspect and repair your equipment? And if I had not accepted the trailer as is, I would not have been able to get any other trailer in the area until days later. I also would like to comment about my disappointment with your reservation system. I made a reservation well in advance of the pick-up date. Two days before my scheduled pick-up, I was notified that the requested trailer (6x12) was no longer available at my preferred pick-up location and the new pick-up location was over 40 miles away from my preferred pick-up location. I had already begun my trip and could not change the pick-up time so I was forced to rent a smaller trailer (5x8) from a location only 15 miles away from my preferred pick location. This really started the trip on a wrong note
Thank you
Prompt and courteous service. service
Everything worked great!
It was not Frank's fault. The system would not take credit card, and I had no choice but to handle it all with cash.
Nothing ..everything was done with efficiency and professionalism.
Nothing The operators of this franchise are excellent.
Dropped off after hours, process was simple
It took over 30 minutes for the only u-haul representative present to complete the same documents that I had filled out when I had reserved the truck a week earlier. There was no explanation given as to why I needed to complete another application. The whole experience was a total waste of my time. The good news is that there was a truck available and I was able to get out of there. I will not recommend using this location.
Pretty much everything was incredible
There was a hole in the ceiling of our U-Haul , we had to patch it ourselves so the rain didn't leak in and destroy all of our stuff.
need more hep and knowledge of equipment. music stop junkie
Frank was great- Will keep all my business with him from now on! Thanks for your help Frank!
