Customer Reviews for K-Music

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of K-Music

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Lee B. on

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Dropped off after hours, process was simple

Lester E. on

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It took over 30 minutes for the only u-haul representative present to complete the same documents that I had filled out when I had reserved the truck a week earlier. There was no explanation given as to why I needed to complete another application. The whole experience was a total waste of my time. The good news is that there was a truck available and I was able to get out of there. I will not recommend using this location.

justin n. on

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Pretty much everything was incredible

krystle h. on

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There was a hole in the ceiling of our U-Haul , we had to patch it ourselves so the rain didn’t leak in and destroy all of our stuff.

Lillie M. on

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need more hep and knowledge of equipment. music stop junkie

CHRISTOPHER E. on

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Customer did not leave a comment.

Rocco D. on

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Frank was great- Will keep all my business with him from now on! Thanks for your help Frank!

Allen C. on

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Very good

Tracy C. on

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Uhaul met my needs. I wanted to pick up at one location, however, the night before pick up Uhaul contacted me and sent me to another location causing me to go over in mileage. Not a big deal, just not a convenient location for our needs.

Jeremy W. on

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It took 20 minutes to go through everything I the app to pick the truck up and then it couldn't verify. You could possibly change the verification process or make it so you could do the verification process ahead of time.

George M. on

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satko s. on

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natkita l. on

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Over charged for rental tried to make every excuse to why the price was higher. Penny penching for everything

Richard L. on

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hoang p. on

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allen c. on

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Brian B. on

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rakeya f. on

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Have more than one worker assisting multiple people.The wait was horrible truck was not clean and poor services

CARMEN R. on

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maislyn P. on

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It was comfortable and the guy at K music was very hospitable and engaging.

ASDRUBAL jr M. on

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joan a. on

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PAUL C. on

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carlos d. on

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marangely t. on

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I think as a business that you should show consideration for certain circumstances. It was a very cold very rainy night when I returned the truck. From my angle I saw the fuel to b on the line. The gentleman says no and for less than 3$ or so of gas charged me 45$. I understand policy however there was a def question on whether or not it could of been seen. They also rounded up on the miles???? So I’m was not happy with my service at all. I felt robbed and I will def look for other options before using uhaul ever again.

maria a. on

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Very friendly

wilhelmina m. on

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eric s. on

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jasmin v. on

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Car was supposed to be picked up at 10 am but would not start. I left with the same car at 11 am and when I got home turned the car off. After that, the car would not start. After trying for half an hour car started. I had to pay addittional money to people helping me move due to car not being ready. I had to keep the car running because it had an issue with started. That caused me spending additional money on gas. I hopue U Hall will reimburse me

Kathryn S. on

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Very professional and helpful!

Patrick H. on

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Customer did not leave a comment.

Elyce T. on

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My discount was never applied and the man I spoke to on the phone told me to tell the location if there were issues. When we got there, he knew nothing about it and didn't even know how to apply the discount. When I called back they said they had to talk to management and then never did. And I was also told to bring the dolly back at a certain time bit when I got to the location they told me I had to have it back 6 hours sooner. Therefore we ended up paying for over a day and were only allowed to have it for 10 hours. That's is ridiculous and we should be refunded our entire purchases back

Annamay S. on

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Lakshmi Kantha K. on

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Luz P. on

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Hi I do recommend costumers for rental or drop off any rental at this location. Frank the owner of this location is very friendly person he also take care all about not to be extra charges Thank you Frank I’m will came back again!

donna c. on

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Fill in parking lot pot holes.

sherry B. on

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Great service!

fuad b. on

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Excellent customer service which keep the experience from being stressful.

James W. on

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dee l. on

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margarita f. on

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Exceeded my expectations. Representative was very efficient and professional. I look forward to doing Buisness with this locaton in the future.

Donald Z. on

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Arena C. on

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The owner lies and takes advantage of customers who are too worried about moving and not what documents he’s pushing in front of them

Jeanne L. on

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amanda r. on

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robert w. on

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michael b. on

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very clean surroundings. friendly and helpful staff. I plan to rent again, and will return to this store.

linda h. on

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Megan S. on

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40$ for an hour & a half rental is ridiculous

mary D. on

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john i. on

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great experience

michael m. on

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Your app works terrible, it took so long to get it to work i missed the appointment I rented the truck for

George H. on

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1.) On 8/7/2018, U-Haul Reservations told us a 26-ft truck was "available" in Utica on 8/8/2018. It was not. It was 100 miles / 5 days away, according to the "Scheduling Manager" we spoke with after the reservations phone line was no longer active. Why U-Haul doesn't have longer hours and better data for its reservations service is beyond comprehension -- especially since their online system is so clumsy. 2.) Person at pick-up site was courteous and did his best, but needed more help for the level of business that morning. It took over an hour's wait before getting on the road with the 20-ft truck that had been substituted on our reservation. 3.) Going through rain storms en route, the truck apparently took on water at the rear of the cargo area, and 8-10 cartons of irreplaceable documents are water-damaged! 4.) Truck needs a new driver's side windshield wiper. 5. U-Haul's online reservations site is clumsy, and some important information (cost of an additional day's rental, for instance) are well-hidden, as is the exorbitant cost of insurance for each additional day. 6. Displayed online price for baseline 4-day rental of a truck went up more than $100 in less than an hour as I looked at available options!

beverly h. on

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MUSA D. on

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Ray M. on

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gregory r. on

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Erik G. on

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Would not reccomend to ANY ONE and have already done so. NOT a safe 24 drop off. Heavy crime rate area with many vagrants. No orginonal site should Not havr reccomended.No place to get gas at night near by. Charged me for a sliver of gas off when i filled up 8 miles away and was getting 12-14 mpg. Returned early safe and clean And still dinged me. I have been usieing u hall a lot lately and honestly after this ill switch to penski or someone who not going to bill me 9.00 for less than a gallon of gas and .40 cents milage for just a few over a few miles because of detours on amd accidents 81.

Rose J. on

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Customer did not leave a comment.

Robert F. on

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Friendly and fun to talk with.

David M. on

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This was for a military move and our vehicle was changed the day before we were supposed to pick it up. We weren't even told it was going to change, I saw the change on the email confirmation and then called. This resulted in us having to do a second trip, which between the new contract, gas, and tolls is going to cost us over $1,000 more.

john i. on

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Donald W. on

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DIANE P. on

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ALWAYS FAST FRIENDLY SERVICE.

Nasir H. on

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Laurence Z. on

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Make sure your website is always up!

asdrebal m. on

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Peter D. on

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Owners are great people and awesome customer service!

chrintina w. on

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tim w. on

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Very pleased. Very friendly people to deal with. Will recommend to others and definitely will use this location again.

sharon p. on

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erin m. on

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charlie s. on

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Anthony G. on

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Great personal service.

Levan W. on

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Very helpful, understanding and knowledgeable!

linda h. on

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See comment above. Extremely helpful and took care of windshield wiper issue immediately for the next customer

Kathryn B. on

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Make sure equipment is clean and make sure van is large enough to transport desired items. For instance I was told the van could carry full size bed and 2 dressers and really had a difficult time fitting into van.

janice y. on

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Review charge for mileage, better understanding how it is calculated otherwise was impressed how easy the vehicle handled

Jimmy S. on

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Customer did not leave a comment.

abdifatah m. on

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5*!!

rauel c. on

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What usually takes 10 tof 2o minutes took over an hour.

VARTAN P. on

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Thank you!

orrie W. on

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Customer did not leave a comment.

Andy M. on

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Very Professional and explained everything, highly recommend

Jamie T. on

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. on

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Very excellent store

Daniel T. on

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Toby L. on

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The truck broke down and was a major inconvenience. A full refund should be issued.

ABDIRAHMAN M. on

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Jason F. on

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Frank was very helpful and friendly. I may need him again for a truck rental in Utica NY and I will use K music for sure. Their dog was very funny and friendly also.

Rosa P. on

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They didn't have that van that I reserved and pre-paid online. They made me wait 30 minutes and gave me a truck covered in snow.

JAMIE D. on

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We used the uhaul the guy said I used 100 miles on it. Then tried charging me another 65$ on top of the 125.00 that I had already paid. Then they told me it is .73 cents per mile witch is fine. It would of cost 80.00 plus the 20 to rent the truck and 20 for the extra day. Then when I went in to confront them about the price the lady working in there then said that we drove ,150 miles on the uhaul. When they guy had just told us we used 100 miles. They are just trying to rip people off

Terri F. on

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Nothing, it was all good.

jennifer m. on

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Actually, it was my fault--I should of ordered a bigger unit. I had to make more trips than I anticipated.

Jim S. on

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brian j. on

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Elizabeth H. on

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Shelley F. on

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jaemy u. on

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Rented a truck, and by the time we loaded the truck and we're ready to go, the truck would not turn on. I had to jump the truck for about an hour before I could get it started again. Waste of time and money did not finish moving all of my stuff because the truck had to be returned by the time we unloaded. Gas guzzler, I only drove the truck 7 miles and the gas went from 3/4 of a tank to less than half, and I put $30 before returning it, and it only went a little past half of tank. Never again.

JASMIN S. on

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I'm paid over$70 for 22 miles spent time 1 1/2 hour