Customer Reviews for K-Music
(U-Haul Neighborhood Dealer)

433 reviews

1155 Mohawk St Ste 9   Utica, NY 13501
(Across from Hannaford's Supermarket)

(315) 724-6390

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(315) 724-6390

1155 Mohawk St Ste 9
Utica, NY 13501
(Across from Hannaford's Supermarket)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly and helpful!!

Patrick M. 
Rating:
1.0

The place was a mess. Even though I'd put everything into U-Haul's reservation site and check-in on-line, they made me do everything again. It took far longer than I expected much longer than when I've used U-Haul before.

David A. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T. 
Rating:
2.0

The location was busy. The communication was lacking from my experience and with other customers. I waited 20 minutes past my 12:30 time to start getting help. After I finished the paperwork the guy asked me to let him know after I had my hitch on, so he could hookup the trailer. After I let him know I waited another 20 minutes by this time I had watched customers who were after me leave with trucks. I was frustrated. I hooked up trailer made sure everything worked and left. After I left the guy called me told me I had to bring it back, if I didn't uhaul would report it stolen. By this time I am late to return to work.

Roger S. 
Rating:
5.0

Everything was fine

Anthony C. 
Rating:
3.0

Customer did not leave a comment.

Stephanie W. 
Rating:
1.0

They were very difficult to work with when I had a specific pick up time and the man argued with me until I told him I was coming at the time of my reservation. The inside seating part of the truck was absolutely disgusting. My husband grabbed Clorox wipes for us to wipe down in order to tolerate driving several hours in the truck. To return the truck it wasn't accepting the location on the cell phone when we dropped it off.

Ronald N. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Yvette F. 
Rating:
3.0

Customer did not leave a comment.

paul W. 
Rating:
5.0

U-Haul dealer Frank very friendly and helpful to me - even in the rain.

Rose S. 
Rating:
5.0

The customer service is very nice

Omar B. 
Rating:
5.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Gloria and her husband were extremely accommodating. I had to change my pick up time and they made that switch easily. Very friendly atmosphere and great location. I would gladly return. They were a joy to do business with..

roxann H. 
Rating:
5.0

Customer did not leave a comment.

robert D. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYM M. 
Rating:
4.0

Customer did not leave a comment.

Omar R. 
Rating:
3.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Great people at k-music. Very knowledgeable and helpful.

Matthew L. 
Rating:
3.0

Customer did not leave a comment.

Bradley V. 
Rating:
1.0

Just pull their license. Everything about the interaction was awful. The old guy running it said a total of 5 words to me. Left me at the front counter for 15 minutes before even acknowledging I was there. He didn't even tell me half of the terms of the rental or pricing, just made me sit there awkwardly.

Patrick C. 
Rating:
4.0

Customer did not leave a comment.

Shafie A. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
1.0

This location was not helpful with mobile transaction made us wait to get help and no pleasant greeting at this pickup location we had to figure everything out on our own and ended up late to pickup the merchandise we needed the rental for in the first place I will never use this location again

Marisa E. 
Rating:
5.0

Great people to work with

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Serr W. 
Rating:
5.0

Customer did not leave a comment.

Francis V. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
3.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

Brett V. 
Rating:
5.0

The couple was very friendly and helpful. I would definitely send people that needs to rent a u haul to them!!!

SUSANA H. 
Rating:
5.0

very polite and accomadating has customer best interest at heart. I wold recommend this location to anyone

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Jeremy S. 
Rating:
1.0

The check engine light was on in the truck when we got in. The gas wasn't at 1/4 tank like it's supposed to be. The truck was dirty and sticky there was a spilt 7/11 soda in the back of the truck. Then my account got charged for $93 for I'm really not sure which reason seeing as how we returned the truck early and put gas in it (that we've never had to do before with previous uhauls) so that way we WOULDNT get charged extra. Then I called and left a message wondering why the charges were so high and I couldn't even get a call back. This place is a scam and just wants to take your money!

Shane K. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Nelson T. 
Rating:
1.0

Customer did not leave a comment.

keith D. 
Rating:
4.0

Customer did not leave a comment.

Pu M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
3.0

Customer did not leave a comment.

Sophanny S. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
3.0

Process took way longer than it needed to, the representative would only speak to the man I brought along with me to drive the truck even though I was the account holder. Gave me the wrong dolly, and my order was not supposed to be there, they gave me a way bigger truck than needed.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Ned S. 
Rating:
3.0

It was convenient with the key drop box and pickup, but it smelled like cigarettes, was super expensive, and in a really really bad part of town

AARON T. 
Rating:
5.0

Cruise control man. The fact you even have trucks without cruise control is downright criminal. My foot is still killing me. I didn't mark you down in the vote cause that would have counted against K-Music and they don't deserve that.

Ian T. 
Rating:
3.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

Kelly D. 
Rating:
1.0

It's an old music store doubling as a uhaul center. Second time there and second lousy experience. I'll drive 50 miles to avoid this space. Specifically asked for a dealer closer to us and was diverted to this crummy place. Avoid at all cost.

Carl K. 
Rating:
5.0

Grezt person to work with.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

Very helpful staff.

Kevin L. 
Rating:
5.0

Frank and his wife took care of us and were friendly,, respectful and thorough throughout the process.

Lynford F. 
Rating:
1.0

Very rude staff and over charged our card

Brittney L. 
Rating:
5.0

Customer did not leave a comment.

Dzevad R. 
Rating:
3.0

Only issue have is they were not the location that had originally set up to pick up moving truck.

justin R. 
Rating:
5.0

Serve lunch

Robert D. 
Rating:
5.0

Quick and easy. Was given the wrong drop off location when I picked it up.

Wayne M. 
Rating:
3.0

Service was great overall.. no complaints

Dorothea M. 
Rating:
5.0

Excellent customer service

Konstantinos S. 
Rating:
5.0

Customer did not leave a comment.

tony F. 
Rating:
5.0

Customer did not leave a comment.

Marc S. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
5.0

The in store was quick and the manager was very courteous. We initially was going the online route and it was not working out. He came out and saw me struggling to get through with checking in online offered his help, i explained to him that i was doing it online and he was understanding when the online customer service rep after a hour of trying to me i had to go in a uhaul store. I told him what had happened and he helped me. I was in and out in less than 15 mins. I will go to them and i will NEBER use the the online check in EVER again

Tara M. 
Rating:
5.0

Every time I rent a Uhaul it stinks and is dirty. No matter the location.

Kathryn O. 
Rating:
4.0

Customer did not leave a comment.

Tha P. 
Rating:
5.0

Customer did not leave a comment.

Hassan I. 
Rating:
5.0

Very professional and courteous

Juan R. 
Rating:
5.0

Whoever has rented this uhaul didn't bother to fill out one of these forms. It was very scary to drive on the highway especially when it was windy outside. The steering wheel is completely off center to the point where I wasn't even sure how much to turn it at corners.. and when I did break it squeeked and squeeled. I returned it early and borrowed a friend's truck to finish the move. I didn't feel comfortable driving it. Waste of money. It needs breaks and an alignment done.

chelsey C. 
Rating:
5.0

Customer did not leave a comment.

Marcus R. 
Rating:
4.0

I would refer this place and west utica for best customer service

Victoria R. 
Rating:
4.0

Long wait

Tyreen C. 
Rating:
5.0

Customer did not leave a comment.

Shanequa L. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Loren H. 
Rating:
5.0

Fast and Friendly service.

Omar H. 
Rating:
5.0

I recommend Mohawk st uhaul, very friendly staff and willing to help.

Abraham M. 
Rating:
5.0

Frank at K-Music was very helpful in answering my questions, and accommodating scheduling

James C. 
Rating:
3.0

Customer did not leave a comment.

Saquoiha G. 
Rating:
3.0

Customer did not leave a comment.

Jaquan C. 
Rating:
5.0

Not a thing ! It was great

Victoria F. 
Rating:
5.0

Frank and his wife are lovely people kind and friendly.i will go back and recommend them to my friends and family.

James S. 
Rating:
5.0

Customer did not leave a comment.

Bert M. 
Rating:
5.0

Customer did not leave a comment.

Raymond A. 
Rating:
5.0

I can't think of anything it was a good experience over all.

Darcie M. 
Rating:
5.0

Gentleman was very courteous and helpful in hooking the trailer up and ensuring it's readiness. Drop off was an ease as well. Would use this sight again and will recommend it to others as well.

STEVENM M. 
Rating:
5.0

Customer did not leave a comment.

robert D. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Frank was very helpful and Utica,. And Mike from Cooperstown was very good and getting me additional blankets that I had ordered.

Gary T. 
Rating:
3.0

Improve your app program as live help seems to be useless now a day.

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

robert D. 
Rating:
5.0

Customer did not leave a comment.

Jazmin R. 
Rating:
5.0

Wonderful experience. Customer service was excellent. Will definitely use again.

Brandon M. 
Rating:
5.0

Checking in and out was very easy and convenient. The people working at the store were extremely helpful. We didn't rent a big enough truck and they got us what we needed in under 5 minutes. Very thankful for this location in making moving less stressful!

Zachary H. 
Rating:
3.0

The vehicle I rented had low air pressure in the rear right tire. I had to put air in the tire first thing and it kept losing pressure throughout the day.

Robby S. 
Rating:
5.0

Frank at K-Music was excellent to work with on my rental,I would highly reccomend him to get your next rental from.

Peter N. 
No reviews have been submitted for this location.

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