Customer Reviews for K-Music
(U-Haul Neighborhood Dealer)

460 reviews

1155 Mohawk St Ste 9   Utica, NY 13501
(Across from Hannaford's Supermarket)

(315) 724-6390

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(315) 724-6390

1155 Mohawk St Ste 9
Utica, NY 13501
(Across from Hannaford's Supermarket)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Theodore K. 
Rating:
4.0

Customer did not leave a comment.

Edward B. 
Rating:
2.0

Not having to repeat the whole rental and puck-up procedure that was ready completed on line The check engine e indictator was on in the vehicle a.d there was no way to reach the.lpcation by phone after I left with the teuck

Elizabeth F. 
Rating:
5.0

This U-Hall location gave me great services.!! I highly recommend them.

arlene N. 
Rating:
4.0

No suggestions - They were easy to work with and helpful.

kenneth B. 
Rating:
3.0

The check in process was extremely slow and inefficient. The truck had a torn front seat, was missing flares, and worst of all, there was no snow brush; not good for a winter rental in central New York when the windshield is covered in ice. Also, gave me a red tagged "local" key for a one way rental.

Ira K. 
Rating:
5.0

Customer did not leave a comment.

Prisilla D. 
Rating:
5.0

Customer did not leave a comment.

dominick M. 
Rating:
4.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
3.0

He asked me what time I was returning the trailer . I told him probably about 2 pm. After I signed the contract he said if I brought it back after 2 there would be a late charge. I thought the rental was for 24 hours. Never will go to this location again

Bill B. 
Rating:
5.0

At this site is excellent

shirley B. 
Rating:
5.0

Hello, I rented a car towing dolly.....the strap for going over the tire that goes in the wratchet was wratched in to far and was a nightmare to get out took longer to get strap out that to load car ect. awful! Steve

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Greg T. 
Rating:
5.0

My experience was great.

KEVINWILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

edward C. 
Rating:
4.0

Make sure he/she takes blankets, etc., with him.

STEPHEN D. 
Rating:
3.0

HAVE THE CONTRACTS AND PAPERWORK READY WHEN CUSTOMER ARRIVES. HAD TO WAIT AN HOUR FOR THE TRUCK. UNACCEPTABLE. PEOPLE WERE EXTREMELY NICE BUT NEED HELP WITH EXPEDIATING THE PAPERWORK

salvatore G. 
Rating:
2.0

Customer did not leave a comment.

Andrew S. 
Rating:
3.0

I dropped the Truck off at 4:30 10/30/2021 and was still charged for another day . Not my fault the place was closed

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Edward N. 
Rating:
1.0

Took forever to register even though I did it prior and U-Haul was filthy- sticky.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

BJ W. 
Rating:
1.0

The guy running the place is a crook I tell him I need to rent the truck for another day he charges me for it then that next day threatens to have me arrested for theft if I dont return the truck by a certain time after it was paid for for another day he should be fired. I should sue the company for emotional distress.

brandon A. 
Rating:
2.0

Slow service Luckily there were two trailers available. One was very dirty. Had the choice to grab the clean one.

Attila K. 
Rating:
5.0

Customer did not leave a comment.

SHAWNM O. 
Rating:
5.0

Customer did not leave a comment.

RICHARDA II W. 
Rating:
5.0

Friendly and helpful!!

Patrick M. 
Rating:
1.0

The place was a mess. Even though I'd put everything into U-Haul's reservation site and check-in on-line, they made me do everything again. It took far longer than I expected much longer than when I've used U-Haul before.

David A. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T. 
Rating:
2.0

The location was busy. The communication was lacking from my experience and with other customers. I waited 20 minutes past my 12:30 time to start getting help. After I finished the paperwork the guy asked me to let him know after I had my hitch on, so he could hookup the trailer. After I let him know I waited another 20 minutes by this time I had watched customers who were after me leave with trucks. I was frustrated. I hooked up trailer made sure everything worked and left. After I left the guy called me told me I had to bring it back, if I didn't uhaul would report it stolen. By this time I am late to return to work.

Roger S. 
Rating:
5.0

Everything was fine

Anthony C. 
Rating:
3.0

Customer did not leave a comment.

Stephanie W. 
Rating:
1.0

They were very difficult to work with when I had a specific pick up time and the man argued with me until I told him I was coming at the time of my reservation. The inside seating part of the truck was absolutely disgusting. My husband grabbed Clorox wipes for us to wipe down in order to tolerate driving several hours in the truck. To return the truck it wasn't accepting the location on the cell phone when we dropped it off.

Ronald N. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Yvette F. 
Rating:
3.0

Customer did not leave a comment.

paul W. 
Rating:
5.0

U-Haul dealer Frank very friendly and helpful to me - even in the rain.

Rose S. 
Rating:
5.0

The customer service is very nice

Omar B. 
Rating:
5.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Gloria and her husband were extremely accommodating. I had to change my pick up time and they made that switch easily. Very friendly atmosphere and great location. I would gladly return. They were a joy to do business with..

roxann H. 
Rating:
5.0

Customer did not leave a comment.

robert D. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYM M. 
Rating:
4.0

Customer did not leave a comment.

Omar R. 
Rating:
3.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Great people at k-music. Very knowledgeable and helpful.

Matthew L. 
Rating:
3.0

Customer did not leave a comment.

Bradley V. 
Rating:
1.0

Just pull their license. Everything about the interaction was awful. The old guy running it said a total of 5 words to me. Left me at the front counter for 15 minutes before even acknowledging I was there. He didn't even tell me half of the terms of the rental or pricing, just made me sit there awkwardly.

Patrick C. 
Rating:
4.0

Customer did not leave a comment.

Shafie A. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
1.0

This location was not helpful with mobile transaction made us wait to get help and no pleasant greeting at this pickup location we had to figure everything out on our own and ended up late to pickup the merchandise we needed the rental for in the first place I will never use this location again

Marisa E. 
Rating:
5.0

Great people to work with

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Serr W. 
Rating:
5.0

Customer did not leave a comment.

Francis V. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
3.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

Brett V. 
Rating:
5.0

The couple was very friendly and helpful. I would definitely send people that needs to rent a u haul to them!!!

SUSANA H. 
Rating:
5.0

very polite and accomadating has customer best interest at heart. I wold recommend this location to anyone

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Jeremy S. 
Rating:
1.0

The check engine light was on in the truck when we got in. The gas wasn't at 1/4 tank like it's supposed to be. The truck was dirty and sticky there was a spilt 7/11 soda in the back of the truck. Then my account got charged for $93 for I'm really not sure which reason seeing as how we returned the truck early and put gas in it (that we've never had to do before with previous uhauls) so that way we WOULDNT get charged extra. Then I called and left a message wondering why the charges were so high and I couldn't even get a call back. This place is a scam and just wants to take your money!

Shane K. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Nelson T. 
Rating:
1.0

Customer did not leave a comment.

keith D. 
Rating:
4.0

Customer did not leave a comment.

Pu M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
3.0

Customer did not leave a comment.

Sophanny S. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
3.0

Process took way longer than it needed to, the representative would only speak to the man I brought along with me to drive the truck even though I was the account holder. Gave me the wrong dolly, and my order was not supposed to be there, they gave me a way bigger truck than needed.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Ned S. 
Rating:
3.0

It was convenient with the key drop box and pickup, but it smelled like cigarettes, was super expensive, and in a really really bad part of town

AARON T. 
Rating:
5.0

Cruise control man. The fact you even have trucks without cruise control is downright criminal. My foot is still killing me. I didn't mark you down in the vote cause that would have counted against K-Music and they don't deserve that.

Ian T. 
Rating:
3.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

Kelly D. 
Rating:
1.0

It's an old music store doubling as a uhaul center. Second time there and second lousy experience. I'll drive 50 miles to avoid this space. Specifically asked for a dealer closer to us and was diverted to this crummy place. Avoid at all cost.

Carl K. 
Rating:
5.0

Grezt person to work with.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

Very helpful staff.

Kevin L. 
Rating:
5.0

Frank and his wife took care of us and were friendly,, respectful and thorough throughout the process.

Lynford F. 
Rating:
1.0

Very rude staff and over charged our card

Brittney L. 
Rating:
5.0

Customer did not leave a comment.

Dzevad R. 
Rating:
3.0

Only issue have is they were not the location that had originally set up to pick up moving truck.

justin R. 
Rating:
5.0

Serve lunch

Robert D. 
Rating:
5.0

Quick and easy. Was given the wrong drop off location when I picked it up.

Wayne M. 
Rating:
3.0

Service was great overall.. no complaints

Dorothea M. 
Rating:
5.0

Excellent customer service

Konstantinos S. 
Rating:
5.0

Customer did not leave a comment.

tony F. 
Rating:
5.0

Customer did not leave a comment.

Marc S. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
5.0

The in store was quick and the manager was very courteous. We initially was going the online route and it was not working out. He came out and saw me struggling to get through with checking in online offered his help, i explained to him that i was doing it online and he was understanding when the online customer service rep after a hour of trying to me i had to go in a uhaul store. I told him what had happened and he helped me. I was in and out in less than 15 mins. I will go to them and i will NEBER use the the online check in EVER again

Tara M. 
Rating:
5.0

Every time I rent a Uhaul it stinks and is dirty. No matter the location.

Kathryn O. 
Rating:
4.0

Customer did not leave a comment.

Tha P. 
Rating:
5.0

Customer did not leave a comment.

Hassan I. 
Rating:
5.0

Very professional and courteous

Juan R. 
Rating:
5.0

Whoever has rented this uhaul didn't bother to fill out one of these forms. It was very scary to drive on the highway especially when it was windy outside. The steering wheel is completely off center to the point where I wasn't even sure how much to turn it at corners.. and when I did break it squeeked and squeeled. I returned it early and borrowed a friend's truck to finish the move. I didn't feel comfortable driving it. Waste of money. It needs breaks and an alignment done.

chelsey C. 
No reviews have been submitted for this location.

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