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Fajko M
Customer Reviews for K-Music
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I’m boycotting UHAUL Because of there non English speaking employee at the drop off location on Chrysler Ave., Schenectady, NY he couldn’t understand or speak our language THIS IS AMERICA AN ENGLISH SPEAKING COUNTRY. In public it should be and will be a punishable crime if you speak anything other then English while being out in public if I have any say. And I promise I will protest this matter !!!
willard bFrank was extremely helpful. We showed up early to take possession of the rental and that was not a problem. Frank is personable and helpful and explained everything we needed to know.
frank BGreat customer service. I Will be renting from them again.
roger jYes
Eldred SRude customer service and was charged $15 cleaning fee when I returned the U-Hahl 10x10 box truck later 2 hours later cleaner than I received it $19.99 ended up being $48+ FOR LITERALLY 2 HOURS !!
Anthony CAbsolutely nothing all avenues are covered
dennis anever used trailer went to pic my item with trailer, but trailer back would not allow me the clearance i needed so i took i back with out using had for about 20 mins
Scott BOwners are very friendly and helpful.
Monika BStop trying to rip ppl off and be more understandable of ppl situation and don't be treating ppl about calling the police on ppl cause you don't like how ppl talk to you
angela jAlways amenable
Dwain KWe have had nothing but excellent experiences with this vendor. Frank is kind, extremely professional, and very attentive to our needs. WE have had experiences with other local UHaul outlets in the past but the level of personal service has never been as good as we receive from Frank. We would never consider using anyone else for our truck rental needs. Fr. Stephen J. Enea
stephen eGet the paperwork done faster as a walk in. If i rent in the future i will order on line as to not waste an hour doing the paperwork.
joseph fAbove and beyond
Dwain KAlways ready. Always clean. And accommodating
Dwain KOwner lied about returning full deposit
NANDINO Fperfect
carl fIf the paperwork can be done a little quicker
bitalia sVery friendly. Prompt and helpful. Would rent from here again!
Wendy CFriendly helpful
john dN/A
gwendolyn sAny questions I had were answered and I was shown to the vehicle and was given instructions on the Who, What, When, Where and Why if the process. If I need to rent from U-Haul again I would be renting from this location.
scott sthe waiting time i know you were very busy but we wait long time to get the truck
ramon mFront tires are a bit worn.
christopher rThe owner is very rude, he's out of touch with the laws and regulations of today and forces multiple extras without any concerns to the customer. They will over charge you purposely and claim it to be part of the rules in place by U-Haul which is definitely not true at all. While heavily recommended by U-Haul they do not force extras onto customers they give them the option to anything extra. I used the 10" truck for less than a full hour and didn't even go a full mile with it and I was still forcibly charged for insurance, extra miles, and gass that wasn't even used. DO NOT GO HERE, ITS AWFUL.
TYRANCORNELL E.
Andrew Jpeople running place were slow and confused- gave us the wrong truck, not the one we reserved- were not very nice about correcting error,-tried to make us believe we were at fault- truck was covered with snow and ice- we couldn't get back of truck open- finally convinced the person to come out and he whacked it with a crow bar to open it....very stressful and inefficient process would not recommend this place to anyone
Noiel BVery nice business
shirley tWasn't taken out to vehicle and therefore not shown anything
Stephen CI dropped it off after hours
Dominick TEverything was positive about this experience until the point when the man filling out or paperwork decided it was ok to corner my wife and I about politics. This was right after I had told him we were renting the U-Haul to clear the attic of my father's possessions after he passed away 2 weeks ago. Instead of being a decent human being and letting us rent the truck and be on our way, he decided it was ok to ask if what we thought of Ron Desantis, whether or not we would vote for Biden again, and then went on an incoherent rant about democrats being socialists. We were so uncomfortable that we chicken and kept quiet because we were honestly afraid he would not rent us the truck, which we absolutely need that day, or would make up fake charges to bill us for later. The entire interaction quickly became unpleasant, unprofessional, and just plain rude. I will look to rent from somewhere else next time.
Brendan WFriendly staff, very unhappy with corporate policies however
Alexander M