Customer Reviews for Kohlers Automotive Service
(U-Haul Neighborhood Dealer)

761 reviews

5758 Darrow Rd   Hudson, OH 44236
(Rte 91 & Barlow)

Location Hours

  • Mon-Fri: 7:30 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

5758 Darrow Rd
Hudson, OH 44236
(Rte 91 & Barlow)

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DENNIS E. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Michael Joseph T. 
Rating:
5.0

Customer did not leave a comment.

ALEX C. 
Rating:
3.0

There were no signs suggesting that this place was a uhaul dealership and there were no trucks there either. I was debating on even leaving the key. I was also charged for fuel when I put the same amount that was in it back in. U haul in general seems to rip you off anyway they can .

Matthew F. 
Rating:
5.0

Clean, fast service. Highly recommend.

KURT V. 
Rating:
5.0

Customer did not leave a comment.

BRUCE K. 
Rating:
5.0

clean fast service

RAYMOND K. 
Rating:
5.0

Customer did not leave a comment.

AMY S. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

BARRY C. 
Rating:
5.0

I was extremely satisfied with my experience

RAYMOND G. 
Rating:
1.0

Owner is generally unfriendly and even somewhat rude. He's yet to notify me of my final charge which is a very poor business practice.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

SUSAN W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Angie C. 
Rating:
5.0

Excellent

STACY G. 
Rating:
5.0

Customer did not leave a comment.

MARION C. 
Rating:
5.0

My experience was seamless. I highly recommend Kohlers.

SUSAN M. 
Rating:
3.0

Customer did not leave a comment.

GEORGE M. 
Rating:
3.0

Customer did not leave a comment.

Samantha M. 
Rating:
3.0

We rented a trailer. It looked too small but we were able to get everything in. The one way to Connecticut from Cleveland was uneventful. Easy peezy.

Ronald T. 
Rating:
5.0

great service

chris Z. 
Rating:
5.0

Customer did not leave a comment.

PETER W. 
Rating:
5.0

Outside parking was a little tight.

WILBUR B. 
Rating:
5.0

The Kohler folks were helpful, courteous and the whole experience was excellent. The van was in good shape and worked out perfectly. Thanks. We'll do it again next year and encourage others to use Kohlers as well.

Bruce K. 
Rating:
5.0

Nothing, everything was Great

ROBERT R. 
Rating:
5.0

Everything went smoothly

STEPHEN T. 
Rating:
5.0

Customer did not leave a comment.

BETHANY L. 
Rating:
5.0

Customer did not leave a comment.

STEVE S. 
Rating:
5.0

The app sucks and is slow. Uploading pictures barely works.

MICHAEL F. 
Rating:
3.0

Could be more consumer friendly, App would not let me check in

MARK O. 
Rating:
5.0

Customer did not leave a comment.

HEMAPRASATH V. 
Rating:
3.0

The front fender bracket on 1 side of car tow-dolly was broken & unknown at time of pickup & fender was bouncing up & down while going down the road. Thought the other bracket was going to break because of the large bouncing & had to stop at a gas station to get duct-tape to hold front of fender in place. None of the lights worked!

DOUGLAS P. 
Rating:
5.0

Customer did not leave a comment.

Mary K M. 
Rating:
3.0

Customer did not leave a comment.

SAMANTHA C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

Patrick P. 
Rating:
4.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

ERIK P. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY W. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Everything was done correctly!

SANDRA B. 
Rating:
5.0

Customer did not leave a comment.

BRIDGET M. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

DAWSON C. 
Rating:
3.0

Man told me I could drop of my uhaul at a different location than what was listed on my paper if it was more convenient. So I did, next day I got a call that my uhaul was never returned to the correct place. The man apologized for telling me we could do that. Apparently he didnt know. That was a bit of a headache.

JESSICA J. 
Rating:
5.0

Customer did not leave a comment.

KAIYA W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
3.0

Customer did not leave a comment.

MONICA J. 
Rating:
5.0

Friendly but also no nonsense. In and out quickly and efficiently. The owner also helped me hook up the trailer and perform all the safety and light checks. Would use location again.

Taylor C. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
2.0

The person at the UHaul never knew of my reservation. He was a jerk and didnt want to help. The rear door would not close and I had to call maintemance to repair it that evening. The repair man said thd truck never had been rented since the door needed to be repaired.

Greg J. 
Rating:
5.0

Customer did not leave a comment.

DAWN H. 
Rating:
3.0

Customer did not leave a comment.

NOAH L. 
Rating:
3.0

The van provided to me performed as needed but the cargo area of the van had not been cleaned as well as it could have been which posed an issue for the cargo I was transporting. The previous user had obviously be carrying construction materials, cement for one, and spills had not been thoroughly cleaned up.

STEVEN R. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

All interactions were excellent

ALLYSON J. 
Rating:
3.0

When we checked out we were told the fuel tank was full. Upon entering the truck it was between full and a quarter. We put gas in it the same as we took it, but still got charged for two gallons of gas. I guess it was my mistake for not running back in and telling the Rep. that the guess meter was wrong on my paperwork. I don't plan on getting a U-Haul from this location again in the future.

Pamela P. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

mindy M. 
Rating:
5.0

Customer did not leave a comment.

JASON P. 
Rating:
5.0

Customer did not leave a comment.

Grant M. 
Rating:
1.0

We have called and left several messages for a response. We currently have not heard anything from location.

CHRISTOPHER Z. 
Rating:
5.0

Customer did not leave a comment.

Duane P. 
Rating:
5.0

Customer did not leave a comment.

Carldell M. 
Rating:
4.0

Customer did not leave a comment.

NATALIE N. 
Rating:
3.0

The owner was quick and pleasant, but the truck was not cleaned between users. I would rather use a specific Uhaul store in the future that clean in between users.

HARRYH H. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
2.0

Customer did not leave a comment.

Erica A. 
Rating:
5.0

Great and fast service

CHRISTOPHER N. 
Rating:
5.0

Nothing,was a great experience,had me in and out in less than 15 minutes.

william K. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
4.0

Returned truck after hours. No interaction with personnel.

john M. 
Rating:
3.0

Customer did not leave a comment.

ERIC G. 
Rating:
5.0

Location was polite. The trailer is old and tired. Wall securements not attached making for difficult load securement . One trailer leaf spring is compressed so the trailer sits at an angle. Lights worked and towed straight, but needs retired. U-Haul has made enough money off this rig. A shame to charge for insurance.

Grant M. 
Rating:
4.0

Customer did not leave a comment.

Kelby H. 
Rating:
4.0

easy in and out location. no issues dropping off after hours. The U-haul app / instructions were a little confusing as some sections suggested i needed to take / submit pictures but wasn't clear what was needed or how to execute. Ultimately i just parked in open spot , locked truck, and dropped keys in U-haul box . No issues.

Mark L. 
Rating:
2.0

Not sure why you charged me extra when I dropped the trailer off.

Timothy H. 
Rating:
4.0

Customer did not leave a comment.

Gerald H. 
Rating:
2.0

Don't make a customer go 48 Mi away to pick up a piece of equipment that he is scheduled to pick up only 12 miles away. When I advised the person that picked up the trailer I told there were four marker lights that weren't working he says he don't work on he don't fix them it wasn't his problem

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

TYLERJACOB B. 
Rating:
4.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
2.0

At our return location uhaul agent took the keys and said receipt will be email asked if we had refueled gas to appropriate level (which it was). But 30 mins later I received an email stating I didn't refuel and charged me extra fuel Money. Very disappointed.

Mandeep S. 
Rating:
1.0

I was provided a truck with balled tires, brakes in need of service, wipers that barely pushed water and the doors had to be slammed to close. The truck had gotten stuck and I was given 0 instructions on the vehicle or any safety information and all of this is a major safety concern. I am requesting a refund.

Adam Q. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
2.0

Masks!

jeff P. 
Rating:
4.0

Customer did not leave a comment.

Nicholas P. 
No reviews have been submitted for this location.

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