I requested a 20' truck, I was called the day before I was to pick it up to tell me they only had a 15' truck. That was not enough to make my move and too late to call another company to get a bigger truck. Now I have to make a few more moves by SUV. Not a great service by my standards which are not high.Frank B.
Customer Reviews for Kozimors Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I believe the tank was not full slightly less than full. I didn't look at the gauge until I was far down the road.Mark B.
Customer did not leave a comment.ESTHER G.
Customer did not leave a comment.Cesar O.
Customer did not leave a comment.Gina P.
Authorized retailer was very friendly and professional. Truck was clean, had no issues and was ready at the reserved time. This was definitely my best Uhaul experience.Michael B.
Customer did not leave a comment.north warren B.
Customer did not leave a comment.Thomas S.
Saturday pick-ups at garages that are closed on Saturday's is problematic. It took me an extra 30 minutes for the gas station attendant to call the owners wife to release the key to the truck to me. I'll think twice before renting a truck from a local garage.Michael J.
Customer did not leave a comment.bryan F.
Customer did not leave a comment.Amanda S.
Butch was very helpful and friendly.Louie F.
Customer did not leave a comment.Frank M.
The key drop is a hole cut in the garage door! Very hard to find after hoursJOHN F.
Keep up the good workMARIO R.
No it is 21 miles from my home and u hall stuck me last min with that location . When I book the truck they tell me it is 4 to 7 miles from my house Please look in to it for me they should give me back some of my money for the miles they send me.Jaikarran H.
Customer did not leave a comment.Karen D.
As a drop-off location using the app, it's perfect - easy access, on the main road, and has a gas station with decent prices. Not sure how would be the experience when picking up a truck. Though, it doesn't look like one of the latest build locations...Shimon A.
Looking forward to using again for my next move.Sean L.
Customer did not leave a comment.Deby F.
Customer did not leave a comment.Sejal B.
Your app is terrible. The website isn't any better. Plus what's the point of checking in online if you have to show ID and credit card again anywayRaymond C.
Customer did not leave a comment.Katherine H.
The truck had cigerette ashes throughout the console. We had to clean and disinfect before heading out on our trip.charles D.
The Truck was not at all cleaned. The seats and other portions in the front were very very very dirty, it was stinking a lot. I had to clean them up personally and have never seen such a dirty truck.Sajib B.
The office stank of smoke, it hurt my throat and lungs. The web check in and check didn't work at all.Katharine P.
Customer did not leave a comment.Justin W.
Customer did not leave a comment.Bradley R.
One tire of the vehicle was low air. But overall, the pick up was efficient.Marcus C.
I was given only 24 hours notice that my rental pickup was changed from High Bridge, New Jersey to Hackettstown, more than half an hour away. It was too late for me to find another truck in a more convenient location, and we were terribly inconvenienced having to go so far north. Also, when we tried to find the new location, the address was incorrect on Google maps and we had a very hard time figuring out where it was.Gayle K.
I reserved a 26' truck in May for 6/18. Three hours before I was to pick-up they called to say they only had 20' trucks. I had to leave part of my belongings in NJ while I drove to SC. I had to pay $3500 to have a moving company bring the rest of my belongings to me. When i mentioned to Uhaul agent at the #866 number that I wanted a discount, she said she could cancel my reservation and give me $50 . Rude and unprofessional. Very disappointed.Cindy D.
Customer did not leave a comment.Adrian T.
Customer did not leave a comment.Matthew G.
Customer did not leave a comment.Nick S.
If you are searching for the perfect place to rent a UHaul - go to â€Kozimor's Garageâ€ in Vienna, NJ (Warren County). The service is beyond remarkable - due to their humble and kind work ethics! My experience was perfect in every way â€” that is the ONLY REASON I am writing this "note of recommendation" ... Because of my ?? ???????? 5 Star experience being truly wonderful, I had to give them kudo's for what comes easy for Butch at the Front Desk to do with a smile!!!!!! I was on The process of "signing-in" was remarkably easy and quick. The truck I received was very clean, up-to-date and was not a gas guzzler! The reason I solely chose Kozimor's Garage, was because of their convenient weekend hours. This was the ONLY UHaul facility that stayed opened until 4 to 5pm on a Saturday AND Sunday. AND YES .... they arevalso opened on a Sunday!!!!! Where most other places in the area of Hackettstown, Great Meadows, Allamuchy, Panther Valley and Mt. Olive (Budd Lake) were closed on Sundays. Thelse couple of very much needed qualities - immediately helped make my choice for me, because I needed a later time-frame. With them opened later, sure did make it easier for me on so many different levels --- putting me on ?? 9!! THEN, regarding the sign-out process, well there is not one. ? Everything is taken care of upon arrival. Due to me checking-out during "after hours" - I just put the keys in the "Drop Box" and I was done! Thank you Butch and Ray for your hard work ethics ~ which makes your customers happy and satisfied!!!!!!!!!! Well - I surely know I was a happy customer ..?.:*(*???*).?.*? Terrylyn communication, and super friendly! Kozimor's Garage has the best hours of operation on week-ends. I say this because . . . attempting to get â€œUHaul Serviceâ€œ where the any where in the area of Hackettstown, Allamuchy, Great Meadows, Panther Valley and Mt. Olive (Budd Lake) making â€œKozimor's Garageâ€ the perfect place to go for UHaul Service!terry F.
Customer did not leave a comment.beth F.
Thanks for the excellent service!KENNETH R.
I got ripped off money paid almost 400 for the small truck for a couple of hours first took 298 then 40 in gas and then they took another 90 when I brought it back that was ridiculousRichard K.
Customer did not leave a comment.aldo C.
Customer did not leave a comment.Craig L.
Continue as us!juanita B.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.mark K.
Horrible service and damaged equipment unprofessional and very rude kenmore ny location I wouldn't buy a cardboard box from uhaulMiuchael V.
1. U-haul changed the pick up location on me from Netcong to Mine hill NJ 2- Mine Hill office refused to let me use the truck one way as per my reservation 3. U-haul changed my time to afternoon and caused a lot of confusion to me and my family by the late time 4- after calling the main office and long wait time, U-haul offered me a location 20 minutes driving from Mine Hill which was closer to my home, they could have offered before sending me to Mine Hill office and instead of wasting 2 hours of my time and driving 40 miles in each direction to pick up the truck It is no seance to request reservation online and then change the plan without any notification. They offered me 50 miles extra which I did not need since my travel distance was 90 miles Once I drove the truck- phone calls and message, while driving, to confirm the returning time, which drove me crazy, i been on the internet and phone for over 2 hours to pick up truck I reserved already and then calling me before I start to confirm the returning time? what is going on? It was a bad experience and my day got massed up because of the miss leading and non organized service. I think to improve the service, either contact the client once reservation is made to confirm within 1 hour or stop the online service since U-haul cannot grantee the reservations. Thank youEMAD B.
Customer did not leave a comment.Patricia F.
Customer did not leave a comment.todd G.
The owner was very helpfulNEIL R.
Butch at Kozimors was a pleasure to work with, he made the drop off quick and easy!John S.
Customer did not leave a comment.ALAN G.
Customer did not leave a comment.MEGAN C.
Customer did not leave a comment.Richard M.
Great place and excellent service, a good representation of your company and products.jeffrey E.
Customer did not leave a comment.Alan M W.
Customer did not leave a comment.Tim S.
clean, easy pickup and staff was extremely helpful with self-pickup phone app issues!Nicholas C.
Two suggestions - install hand cranks so tongue of trailer can be raised, install poles to hang clothes on close hangers!steve M.
N/ABETH A V.
Customer did not leave a comment.CAROLYN R.
Customer did not leave a comment.Judly S.
Everything went well with the rental process.Susan V.
Customer did not leave a comment.George F.
The Lady who set up my renta from Elmwood Parkl was very rude and double charged my credit card. Of which I will be disputing!! I have used uhaul before and.other rentals but never have I been treated this way. Horrible customer service.Edwin A.
Very disappointed, My original location did not have my trailer because of a no show from the day before, then i was sent to another location many miles in the opposite direction of my loading destination. Then i was sent to a third location a few miles even further than my loading destination. Uhaul went to the trouble to call me the day before the pickup to confirm the reservation but SHOULD of called or texted on the pickup day that my trailer was late in arrival and should of already looked for an alternate pickup location and gave me the option before driving to the original pickup location in Edison NJ. Once we did pickup the trailer we had to pass the Edison location en route to the loading destination and we made a note that it was 3.5 hours that was waisted. We did get a discount on the trailer but expected more of a discount to cover the gasoline and my wasted time as we had to pay extra for a late arrival at our loading destination, The actual pickup site in Vienna was good and the trailer was in good shape, and that was the only positive of the experience.Dave E.
Customer did not leave a comment.RONALD P.
I think I was over charged for the miles I've used.Douglas G.
Customer did not leave a comment.Elias T.
Customer did not leave a comment.Benjamin P.
You guys were awesome!! I give you 10 rating, from start to finish you made my move the best. The outside temperatures were about 98 degrees. And your movers were unstoppable. I had heavy bedroom furniture brought upstairs, and all the rest brought to the basement. Never once in all the heat did they take a break. They did the job to the fullest. Thanks so much. DawnDawn C.
No improvement necessary!! Kozimors Garage took great care of us and we had no trouble at all!! Great truck! Perfect for our needs! Most of all Mr. Kozimor is a kind man of his word! Outstanding customer service!!! Thank you!greg K.
Truck was filthy and not in great working condition. Needs to be repairedJEFF A.
Customer did not leave a comment.James V.
Cheaper rate per mileMatthew G.
Great service . I arrived after closing but the gestation attendant called and he came back to rent me the vehiicalJAMES M B.
Keep your word assholes.Roger W.
This location was great but was not the original location/truck we had reserved. After calling U-Haul's customer service, I was completely disappointed with you're company. Not only were your reps rude they were also extremely unhelpful. I was transferred back and forth to about 3 separate reps (having to explain my situation each and every time) only to eventfully be hung up on. I was amazed. I then put it upon myself to find the closest location and setttle for a 9' van instead of the 15' we originally reserved. I'm most definitely going to be looking into other rental services before going back to U-Haul again.Mary H.
Representative was extremely helpful and kind, offering suggestions on the way to get the best rate for the move. Fairly new vehicle and pretty good gas mileage! Thanks for all the help!Janet N.
Butch was great and kept me informed of our trucks availability so there was no wasted time for our move. This courtesy was extremely helpful.John G.
drop off was so easy. very friendly.Melissa M.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.steve H.
Customer did not leave a comment.Deborah M.
The gentlemen at this location were so kind and helpful. I will choose this UHaul location again.Ann K.
Customer did not leave a comment.James K.
Customer did not leave a comment.Jacquilyn C.
Customer did not leave a comment.valerie W.
Quick service out, no hastles!Richard L.
find a place that has more room and is open later than 4pmJames M.
Customer did not leave a comment.Sandta R.
i rented a car transport trailer, the vehicle i was towing was rather large bit it fit on the trailer, ( know the dimensions of the vehicle your towing) the trailer was well maintained , all the lights worked, brakes worked, good experience.ROBERT S S.
Great truck. Great price. Great experience.Anthony C.
Customer did not leave a comment.James B.
Make sure that the equipment that they reserve is actually there. I ordered a tow dolly and ended up with a full trailerBill K.
Customer did not leave a comment.Dave G.
Customer did not leave a comment.ROBERT E D.
Customer did not leave a comment.Analia S.
Great customer service, easy to deal with.Lawrence M.
It was not the location that was terrible. We didn't get the location we wanted they chose one over an hour away then we had to go somewhere closer and they didn't have our size and had to spent almost double what we wanted to spend or the trip would of been worth less. There is no jacks or anything to help lift the trailer on the hitch and on top of spending double we had to spend 14.00 for a light adapter. And the trailer looked like it was never swept out and we had to clean papers out of it etc. we need a moving truck for our final Move in in two weeks but I tnink we will be looking elsewhere.
Customer did not leave a comment.James C.