Customer did not leave a comment.Rodney T.
Customer Reviews for Krystal Oil & Lube Boat and RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Linda F.
Customer did not leave a comment.Raymond G.
There were live roaches in the truckDavid P.
Shanna was awesome, courteous and professional. Had us setup quickly. Return of the vehicle was just as easy. Great experience.BRUCE V.
Customer did not leave a comment.Samuel W.
Customer did not leave a comment.jefferson S.
Customer did not leave a comment.Don S.
No clear information on building for trailer return drop area after hours.JOHN B.
Customer service very niceTaalaydra N.
No hassles no muss or fuss. Nice lady.HAROLD N.
Customer did not leave a comment.Fitzroy J.
The first truck we got had a bunch of cockroaches. Had to return it imminently. The second one was ok.KALUPAHANA MESTH S.
Customer did not leave a comment.David W.
Customer did not leave a comment.Marquita C.
I rented a Cargo Van for a small Local move ( about 150 miles round trip several times ) I had to rent the Van because the Loading space was limited., very thin. We filled up 90% of the cargo space easily. The Cargo Van drove like a Big car.. It had under 20K miles on it.. It sipped gas, to bring it back FULL , it cost $27.50. Next time I would use the SAME U haul Dealer, I would Hope that they would have an After hours DROP-OFF- Box . The place closed at 5 pm, I got back at 7:10 pm. NO place to leave the KEY , I had to Make another Trip the next day to return the KEY.Nathaniel B.
Customer did not leave a comment.Charles W.
Customer did not leave a comment.GEORGE B.
Customer did not leave a comment.Mary E.
Customer did not leave a comment.Kamisha H.
Door did not work, could not move properly. Got sent to three different locations because I was told each location had the truck I needed and they did not.Breanne G.
Friendly customer service and had me in and on my way quickly. Simple and quick return process as well.MICHELLE D.
Well since i rent with uhal so many times i was wondering in uhall could help me with a more suitable rates when ever i rentTerrale C.
Customer did not leave a comment.Gloria L.
Customer did not leave a comment.Jasmin O.
better truckLuis R.
Customer did not leave a comment.Salvatore V.
My over all experience was great! The lady at the desk was super helpful and very nice! I would rent a Uhaul from there again.Samantha O.
Local rep was very helpfulCharles J.
Location was off main road behind a car wash. Quick check in, not problems.MARY L.
Customer did not leave a comment.Antonio S.
Customer did not leave a comment.Gordon P.
Customer did not leave a comment.Jason F.
Excellent staff, very friendly and efficient.Jose H.
Customer did not leave a comment.Eric M.
Customer did not leave a comment.Grant Z.
Rear passenger tire was almost completely flat . They put air in it saying it was that way because it had been sitting for awhile. I ended up putting air in it 3 more times before I reached my final destination.Andrea C.
Customer did not leave a comment.Leroy M.
The kindness and patience of this location is one of the best Experiences I have had with Uhaul in the past 22 years. I needed a adapter from a 7 point to a 4 point they lent me one to complete my work during the rental. They made time for my questions and assessment on returning of the equipment. In all the one thing that could be taken from this location is the most important thing that Uhaul had going back to its humble beginnings. Service and ability to serve the needs of the customer without delay. As long as i need to rent equipment to haul while in this time of moving from silver spring I will now use this location exclusively to fulfill those needs because of the understanding and friendliness at this location. There has been many times I needed to move and was dreading the interaction with rental, but not at this given location.Stephan M.
Customer did not leave a comment.Jon R.
Great experience!!!!Sabrina M.
Customer did not leave a comment.Maria S.
Customer did not leave a comment.Melissa P.
Customer did not leave a comment.Jennifer L.
Customer did not leave a comment.Kishore J.
Customer did not leave a comment.Reynaldo M.
Great job nothing to improveHarry G.
don t charge for other day when you really use 24 hours they happend to me i use 24 four they charge 48 hours when i never useLuis R.
No comment everything was goodPedro C.
Customer did not leave a comment.Kyle L.
Better price.Mark V.
Customer did not leave a comment.Aiysha P.
Nothing it was great dealing with them I would do it any and every time I need to use U-Haulharry G.
Very professional and a pleasure to do business with.William S.
Customer did not leave a comment.Charles N.
Thank youJohn J B.
Your customer representative that runs that U-haul company is very knowledgeable & kind. You need more people like her!!!! Thank you Krystal Oil!!!Kimberly W.
Shanna was very helpful, explained everything clearly and the truck was in great shape!Natalie M.
Nothing to improve! This was a great experience, staff were friendly, and equipment was in tip top shape.Thomas S.
Great service..very friendly and helpful..thank youCheryl R.
Customer did not leave a comment.Joann R.
Not an issue with the location but my original pickup point was 5 minutes from my house and due to a shortage of the equipment I had to drive 50 minutes each way to pick up the equipment. I had to completely rearrange my day to change the pickup from a 20 min effort to over 2 hours. I appreciate the challenges when there are equipment availablity issues but it would have been a better experience if U-Haul had repositioned the equipment for me.Doug J.
Great experience friendly and would recommend to anyone!Jerryd S.
Customer did not leave a comment.Shelby C.
Customer did not leave a comment.Jeffrey S.
Great service and updated my final bill immediatelyGeorge P.
Customer did not leave a comment.Terence S.
Did not review the mileage with me prior and upon return was told i went 30 miles and charged for it and i drove maybe 15 miles tops.Thomasia P.
Customer did not leave a comment.Jessica M.
Nothing every was great thanks so much.Santa S.
Customer did not leave a comment.Dazel W.
Shanon, was great, very professional, would recommend to anyone. THANK YOU ShanonJeffrey P.
Great place for rental. Professional, clean and great service.Juan V.
Good customer service they were pleasant and worked quickly to get me in and out. I appreciate that they even helped me connect and disconnect the trailer. I would happily go back to them.Michael R.
The van was very clean and disinfected. The agent was knowledgeable, and professional!Ronald R.
Customer did not leave a comment.Maria R.
Help Shannon with customer service skills she was really rudeLa Kevia W.
Very satisfied with our rental!!! Fast, efficient and friendlyDonna B.
Customer did not leave a comment.Wilbur W.
Shanna was very pleasant and helped make my U haul expierence a pleasure and a welcoming one. Thank you.Greg F.
Customer did not leave a comment.Katherine T.
Very friendly and knowledgeable assistance.steven M.
Thanks ShannaShayla M.
Customer did not leave a comment.Jose L.
Customer did not leave a comment.Todd M.
very happy .customer service was greatsusan M.
not a thing, dont try to fix what is not broke. I think a personal call from the home office to this location is in order, I think it would be nice to let them know how great they are doingleonard F.
Customer did not leave a comment.ara M.
Awesome, and knowledgeablestephen B.
It my first time rental, and please to use the self service on my phone. It was an excellent businessKemuel M.
Customer did not leave a comment.Cecil W.
Customer did not leave a comment.Rufus M.
Customer did not leave a comment.MICHAEL P.
Good Services and Nice EmployeesJose G.
This location was closed you cant even tell where there entrance is. We had to leave the truck parked there didn't even see a drop off box. And than when I called in the morning the lady who attended me had an attitude and she charged my card more money by telling me I was supposed to fold the cloths and lying and saying the truck was disgusting dirty. I never had such a horrible experience in all my years using Uhual. I will never visit this location ever again.Christopher W.
Excellent service. Easy pick up and drop off.Robert L.
Customer did not leave a comment.LOUIS M.
I reserved a pickup truck online earlier in the week with my debit card. When I got to the facility to pick it up, I was told that I couldn't have the pick up unless I used a credit card. I don't use credit cards. So, instead of using a little pickup to take a couple mattresses to the dump, I had to drive a 20 foot box truck, spending more in gas, to the dump. This is a ridiculous practice ... you had my driver's license and debit card on file.Jennifer C.
Customer did not leave a comment.david N.