Customer Reviews for Krystal Oil & Lube Boat and RV Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Krystal Oil & Lube Boat and RV Storage

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LINDELL F. on

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Robert W. on

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Kusai Z. on

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Luis S. on

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Vehicle maintained and clean. It had a strong cigarette smell. Besides this everything went very smooth. Will use this facility when I need a vehicle in the future

arnulfo S. on

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The person working there was busy working under the hood of a car and had to be asked for help and then was very rude in unhooking the trailer from our car.

alex F. on

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The gentleman with the beard was very helpful. Also, had a sweet beard.

TOM B. on

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Tomas S. on

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Will rent again from this place

Betsy S. on

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The guy at the drop off location was very rude. First, there was no sign on where to actually leave the truck. We got to the counter and waited there since there was no one at the counter. When my husband went out to look for something he saw a guy dealing with a car in the garage. The guy asked him how he can help him and my husband told him we were dropping off a truck. The guy tells him to leave the keys on the counter and he will check it out later. My husband asked him where to leave the truck since the truck was outside the property and that's when he dropped in a very rude way an oil can he was holding, asked my husband for the keys in a rude way, got inside the truck and accelerated it in a very irresponsible way making a tow dolly that was attached to the truck bumping like crazy and drove the truck like that through an adjacent lot with no road and then stopped suddenly. All this while my husband, my 12 year old daughter and me were looking at him. Then he just passed by us and said that was all and that he will send the receipt later. We were in shock. Never had such a bad experience before. I reported him immediately. We can understand anyone can have a bad day but that's no reason to treat others in such disrespectful way. A year ago we used uhaul too to move from a place and we had a great experience. Definitely will look for other options next time.

ara M. on

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Grant M. on

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curtis Y. on

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I picked up the van on a Saturday was going to bring it back on Monday at about 4pm I was told that I would be getting charged for Monday anyway so just keep it until tomorrow and then I got charged for3 day 's instead of2days I'm not too happy about that t

Margarita G. on

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Carlos O. on

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Bad service

Frank P. on

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wendy F. on

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This Place Is Very Bad For Uhaul Business These People Get Your Credit Card Info An Over Charge You Also One Of The Employee Was So Disrespectful He Use The Word DICK THREE TIMES TO ME BECAUSE I WAS UNHAPPY WITH THE SERVICE AWEFULL PLACE I WOULDN'T SEND NO ONE THERE EVERY......

diane R. on

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None, it was a pleasure doing business with Krystal oil. Would definitely go back.

mark M. on

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felipe O. on

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Since this U Haul facility is managed so well, why not add the options to rent Hand Trucks, Furniture Protecting Blankets, or other moving accessories to make your customers go more easily, instead of having to go to a main u haul locations. The facility is run excellently and we were able to breeze through the renting and payment process.

cory G. on

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Great customer service! Howard got me in and on my way quickly! Friendly and easy to work with.

krystal S. on

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My husband and I rented a truck at 8am on Saturday to haul some furniture and returned it on Sunday 8am with over a half a tank of gas, clean and left the dolly in the back. On Tuesday I received an outstanding charge on my banking statement from uhaul...We rented the truck at an estimate of 50 miles knowing that we wouldn't need them all...they claimed we went 160 miles, the truck was dirty and the dolly was missing from the back. I believe that after we dropped the truck off on Sunday morning that someone from their office used it and then charged us...They guy at the front counter said he tried calling me All day on Monday to locate the missing dolly...he lied because I have no missed calls from their office neither have I yet received a receipt....this All is very fishy...Currently this issue is being investigated because there is clearly some form of fraud taking place. I've asked for them to view their cameras and still waiting on them to get back with me...DONT EVER RENT A UHAUL FROM KRYSTAL LUBE THEY ARE A FRAUD!!!!!!

Richard A. on

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All went as described. Manager was pleasant and friendly..in and out in 10 minutes..

Larry M. on

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Dale B. on

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The facility is close and equipment is always ready to go. very pleased.

Brittany B. on

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The guy who got the truck prepared was a nice guy and the truck was ready early when I got there. But when I returned the truck he told me he was behind in the U-Haul orders and would process my updated payment the next morning. This was a week ago. I just checked my account and the payment JUST came out of my checking which really messed me up financially. I should have double checked my account but its been so crazy with moving. My bank is 24 hours process and even during processing it subtracts the amount that is waiting to be processed. This tells me he didn't process my payment until yesterday or day before. Thats my only complaint.

Dale B. on

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Waldemar R. on

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There's nothing you can do to improve on my experience since it was excellent. Equipment was ready, in excellent condition and a super nice guy put me on the road in a New York minute. What could you improve from that? I think not much at all if anything. Next time I need to rent I'll be thinking on this location. Like!

DONALD D. on

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kevin W. on

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This was the second time I have rented a truck from U-Haul this year both times great - like new trucks, quick pick up and return. No hassle at all. Very please!!! Bill was to the penny what I expected. Keep doing what you are doing. (I am not somebody's dad that work there.) Kevin W

Marisel Z. on

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jose J. on

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Raymond F. on

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Christopher A. on

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bruce W. on

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Daryl G. on

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Michael D. on

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The app doesn’t clearly show important things like gas level in truck. This cost me an extra day on my rental. $60!!!!!

Denice B. on

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Dean C. on

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The rental agent named Howard was awesome. He was knowledgable, polite and down to earth. World definitely rent there again if needed to. Small place and didn't even know was there but the customer service was great.

adner L. on

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Thomas B. on

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Candance B. on

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Zackery W. on

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Customer service was great. He was very polite. It was quick and easy getting in and out and checking the truck back in. I would highly recommend this location to anyone.

Mark P. on

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Awesome customer service. Thank you

JOANN S. on

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The sales associate Howard was very pleasant and helpful.

Larry P. on

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micheal S. on

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tim S. on

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Kirk W. on

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brandy M. on

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Season C. on

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Jeff G. on

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Told me about all my options but never forced them down my throat. Would recommend.

john K. on

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Tie downs are somewhat ancient and need to be improved

thomas K. on

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I have used this location for drop off before and again I was in and out in less than 5 minutes. Of course I made sure the truck was gassed up and clean but I was greeted within seconds of driving up and the gentleman assured me the transaction would be processed right away. Within 5 minutes I had a notice on my phone that everything was complete.

shawn C. on

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Christina S. on

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Brian C. on

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When reserving online and someone ask for a place to pickup U-Haul please have trucks available at place that was chosen, and not change it without notifying.

Letha H. on

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lilith J. on

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Reduce rates.

mike P. on

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Ronisha J. on

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mike F. on

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We were pleased with the trailer, it did the job we needed perfectly.

EDmarylin C. on

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Best quality service

burnette M. on

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steve M. on

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none

ED N. on

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Inside windshield of truck was dirty

lori P. on

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Everything is great the way it is.

NILDA R. on

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gillian N. on

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be courteous to the customer, do not tell the customer that "you are busy" and walk away.

Cheryl P. on

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anthony D. on

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James T. on

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Owner was polite and very helpful. No surprises, answered all my questions before renting. Will definitely use again!

Shaquana T. on

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dania G. on

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teresa S. on

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No lock for back of truck. I ended up using zip ties.

zakeea M. on

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Because my card is keep getting charged for things

Chris S. on

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Better site advertising. But, then I guess that would lead to a lack of supply vehicles... it's perfect just like it is.

Diana H. on

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Great service. Good experience. New manager great job great attitude

margaret H. on

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Deborah D C. on

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Jose H. on

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The service was excellent, efficient and very friendly. Very nice experience and will definitely come back..

Frederick S. on

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John S. on

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Very friendly and efficient service. Even though I have done hook ups before, he quickly volunteered to do so. Highly recommend this place!!

Antony A. on

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nothing all is ok.

Dale B. on

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SCOTT M. on

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James B. on

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Kevin D. on

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Drivers side mirror was broken. Would not stay in place to be operational.

ilidio V. on

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Richard S. on

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Our agreement was to return the truck with 3/4 tank of gas in it because that's what was in there when I rented it. When I went to fill the tank up to 3/4, pump cut off indicating that the tank was full. But the gauge never lifted above 5/8 full. I also question the amount of fuel it took to fill it. I spent $50, and seriously doubt I used that much fuel for the miles I drove the truck.

Jason S. on

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Mark P. on

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Nancy U. on

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The agent was very helpful, professional and nice. Will definitely be back!

Robert L. on

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Debrah B. on

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Excellent customer service at this location

Andrew M. on

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Mischelle B. on

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I ended up at this location after being sent to two other locations. After finally securing a truck while loading theelevator at the original location broke with family in it. Had to wait for the fire department to arrive . Then needed to move the other items (large furniture, full size deep freezer) via the stairs. I should not had to pay for this experience.

Salvadore S. on

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Keith T. on

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Chelsea S. on

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Mr. Hagerup was amazing. Extremely polite and helpful. I'd definitely recommend Krystal Oil and Lube for all your uhaul needs.

Karla S. on

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