Very easy to work with the gentleman at the pick up. I had the truck 2 days and the move went very well. Very happy with the truck and how everything was handled.
John Christensen
Customer Reviews for Kuehls Canvas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer outside was really dirty. Trailer sb retired or reworked as decals are coming off. This is not a reflection of the business but U-Haul.
Paul GaletkaYour app SUCKS!!! I have never seem a more glitches, confusing, klutzy piece of technology! If uhaul didn't basically have a monopoly on truck rentals I would never, ever use your service again!! It should not take a rocket scientist to operate your app. I am not the most tech savvy but I am not an idiot either. Your app is ridiculous! But because of the aforementioned monopoly you have you probably couldn't care less about this. You will force this on your customers. Also when I booked online it showed an available truck closer to me, but ended up having to book one further. Yet no mileage compensation for the added mileage.
Pamela HullemanTruck was muddy on the inside of the cab as well in the back of the truck. I ordered a utility dolly and blankets and I did not receive them when I picked the truck up. It was a Sunday and the facility was closed, as was most other Uhaul locations around. Also, I was told I would receive a call back about getting a refund and I still haven't received that call.
brad sillimanI worked with these guys before. The owner was easy going and made the process simple. Would definitely rent from him.
Mel ZehmConvenient Saturday pickup available. Thank you.
David MilesEfficient and polite. This location is easy for me to use, so I will do so again when the need arises. Thank you everyone!
Cecily PerryPlenty of vehicles, quick in and out after making reservation. Charges were as expected. I’ll rent again for sure!
Peter GreeneI was overcharged for gas
Robert McKenzieThe service was great. Helped me out when we had to add an extra day because of a snowstorm. Thanks
Paul AshwoodThe fellow manning the desk on Saturday morning, Dec 6, was professional, polite, pleasant and very helpful. The trailer was well used, but in perfect working condition. A good and trouble-free experience.
Mark JandaNothing everything went excellent fantastic customer service
Fred GlasbrennerService was top notch!
David HermansenAll went well, they pulled the trailer out to my car to be hooked up, paperwork went smooth and efficient.
carol hechtAlot
Gene MuellerSigned up for 24/7 but truck was not assigned. Thankfully there was an employee working that assigned us a truck or would have been a big problem.
dean flackeyI showed up early for the drop off after a smooth trip. Before I even got out of the vehicle, a gentleman came out and said pull it up and he’d unhook it. It literally took 2 minutes. It doesn’t get much better. Thank you!
Peter GreeneIt was an open lot to drop off - however the areas cell service didn’t allow me to use the app to check it in when it was dropped off.
rachel millerEmployee error caused problems picking up truck. They reserved an in-town truck when my reservation was for one-way. Representative said we would have to go somewhere else to get a truck. (It is now dark and we just drove 4 hours. Not happy). Luckily, supervisor intervened and we were able to get a truck. But, it did not have have the dolly or pads I had ordered. At that point I was just happy to get a truck at all. Also, had problems getting credits for dolly and pads. In the end, all worked out. Thanks.
Rosemary JohnsonNothing.
Paul LarsonThe worker removed the trailer from my car and was very helpful. No issues.
ROBERT AsmusJim is a great U-HAUL agent. Glad to have him as a rental agent. Thank you! -Jim Rorvick
James RorvickAll went according to plan. I’ll be back if I need anything. Many thanks!!
GEOFFREY BRUBAKERGood communication, easy to work with.
Tom BarthmanLeft turn signal light malfunctioning
anton WillerscheidtHe was excellent and very helpful and explained everything to me
jerome sullivanGreat
Paul LarsonI had trouble picking up the truck it put me behind on all the appointments I had just not a good experience
Scott MooreThe guy that helped was very nice man and accommodating. Great experience.
Donald MosevichN/A
CHRISTIAN EISELEI was not dissatisfied. All went well.
sue kattasThe service desk area as very cramped and cluttered. The staff was friendly and my experience was good, but if I need to give feedback, I would say to clean up that space a bit for a “first impression” reasoning.
Laura PearsonThe website was down when I first tried to reserve a truck, so it slowed things down, but we worked through it and the rental was great.
Myron BaumannThere was no Wi-Fi at this location so trying to pick up my truck with your online process was a nightmare. It took over an hour to simply pick up my truck. Horrible experience
Jennifer MarsolekYour afterhours customer service is horrible!!
James McmurrayThere was no problem with the location except for they closed so early on a Friday. But I will NEVER use the app to pick up and return after hours. It took an hour to pick up the truck and an hour to return it.
Donald PeabodyI would not have someone go here, the guy is sexiest and made inappropriate comment when I stated I could lift it. Female does not mean incapable.
Cynthia LinderMr. Kuehl was very nice and helped hook up the trailer.
John YoungBetween the website and pick up location the process couldn't be any easier or quicker! Thanks for a pleasant experience.
Jon BergmanI think they may be okay, but there was no one there. Their website said that they were open from 9 to 11a on Sundays. Not open.
Kimberly Foslien SmithFriendly service
sue kattasNothing very knowledgeable owner
John HoffmanFriendly and quick.
Jason MattesonThey were closed and I picked up a truck.
Douglas SteinbronnService is prompt, professional and (most important) friendly. This is a GREAT franchise for U-HAUL!!!
john thomasYou dont need to. The owner of the site was helpful and knowledgeable. The trailer was perfect for the move and we will use you again if the need arises.
david springorn