Important Context: This review is in reference to the Uhaul automover trailer. I am not sure whether my experience was the fault of Uhaul the company or this specific Uhaul location (or both). The day prior to my move, I was informed by the Uhaul location I had originally selected that they no longer had an available automover. There were other locations that did have an automover available, but they were all far away from that location. Fortunately, one of those locations – Kuhels canvas - was not too far of a detour from our intended driving route. The location did everything they needed to competently. But there were two issues that are the reason why I rate my experience at this location below average (or 2 star). My traveling companion wanted to rate poor (1 star) and I wanted to rate average (3 star) so this is the average of our two opinions. As previously stated, the issues we faced may have been due, at least in part, to Uhaul the company (see important context). TL;DR: The Kuehls employee initially refused to help us load the car onto the automover (citing "liability reasons") and said it would incur an additional fee (I'm not sure if this is true or if he was scamming us - no such fee was disclosed during the online reservation process). We protested. He argued with us, falsely claiming we declined help when we made the reservation (there was no such option) and should have watched the how-to video (Uhaul did not send us one). Eventually after much back and forth (and us saying we were going to cancel the automover and just drive the car separately) he did help us for free (we offered him payment but he declined). First, a minor issue: the tail lights/blinkers on the automover were not working. The Kuehls employee promptly fixed this issue but it did extend the amount of time we had to spend there, which, in turn, limited how far we could drive that day, prolonging the move. Ideally, any equipment malfunctions should have been fixed before we arrived. But, it is possible they did not receive adequate notice to ready the equipment (refer to "important context" above). Second, the Kuhels employee (an older man, I don't recall his name and don't see it on the receipt) we interacted with made an offhand comment about how he almost gave away our equipment to someone else because apparently there are few automovers available and they are in high demand. I took this as a bad joke, but, for the record, I did call Kuehls Canvas earlier in the morning after we picked up the Uhaul truck at the original location to inform them that we would be picking the automover up later in the day (afternoon) - we had to still load the truck and then drive to their location, which was in a different state (see important context). Next when it came time to load my car onto the automover, the Kuehls employee said that he could not help us at all with loading the car onto the automover due to "liability reasons." When we pushed back saying Uhaul made no mention of this when I booked the reservation, he responded by (falsely) claiming that I declined help when I made the equipment reservation (I was not given any such option) and that I would have to pay extra for him to help us (I'm not sure if this is true or not but no additional fee was disclosed on the Uhaul website during the reservation process). While my travel companion thought he was trying to scam us, it is possible this discrepancy may be due to this location charging a fee but not the location I had originally selected for the reservation (see important context). He also complained that we should have watched the youtube video uhaul had sent us on how to load the car (again, I was not sent this). He argued with us on this point and continued to grumble about it under his breath for the remainder of our encounter. Eventually we relented and attempted to load the car by ourselves. Because we did not have great cell service to watch an instructional video, we tried to follow the suboptimal written instructions printed on the automover. Ultimately, my travel companion said that we should cancel the automover and just drive the car separately rather than risk improperly securing the car to the automover. After he said this, the Kuehls employee finally agreed to help us for free. While we still did all the steps ourselves, he directed us and answered our questions. (The actual process is not difficult once you are shown what to do and only takes a few minutes, but we were hesitant to do this on our own without assistance for obvious reasons.) As I was concerned he was telling the truth and had just exposed himself to liability, I offered to pay him for his help but he refused and walked away (that was the end of our interaction with him). We then left the location and had no issues with the automover during the remainder of the move.
Nicholas B
Customer Reviews for Kuehls Canvas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was very helpful and easy to get all set up for my trip.
Nicole HThe truck was fine. The app at mobile pickup could be better. It wasn’t uploading my pics and this made for a long time spent trying to pickup. The location itself needs a lot of TLC. We had to walk through prickly thigh high weeds to get to the truck. We had to move the truck to be able to take the pics because of the weeds and how close it was to another truck. It would be nice if the lot was paved with marked parking spots. Beyond that, we’d probably use them again mostly because of where they’re located
Heather CThe truck had issues with pulling to the right very badly and at low speeds had a bad vibration. The engine was missfiring but ran.
ROY EThe Uhaul dealer was late arriving for the pick up time. The facilities were cramped and it was obvious Uhaul equipment rentals were not the priority. It was made obvious halfway through the trip the trailer rented was not maintained with TWO incidents within the span of less than a hundred miles apart.
Michelle LWhen I arrived at the location the office was closed. I tried to use the website for rental. The website was slow and very clumsy to use. I ended up calling uhaul to finish the rental. When I returned to the office I tried again to use the internet and it didn't work. Called uhaul again and had to get the office to close out the rental. I spent over 1 hour on rental and return .
Richard SThe check-in and return process was fluid and efficient. The individual who assisted me was definitely well-trained and knowledgeable regarding the rental SOP. I will use this location for my future U-Haul rental needs.
Terry BYou should not rent equipment with a cracked windshield and say the repair person will come to your home to change the windshield.
Kristine Jeasy - peasy
Michael OI think if some one return equipment with more fuel then they receive it with they should get a discount of something. I pick up my truck with 5/8 of a tank and return it with over 7/8 of a tank. I think those people should either get a discount or refund the for extra fuel they purchased.
Joaeph SThe place was a dump and the person running it could not have cared less about my business.
GARY SAll good
Robert RYou're App is HORRIBLE. I waisted more time trying to create an account, reserve a truck, and return it. It truly is awful. I will look for another company next time I need to move "stuff".
robert dStore hours did not reflect when staff was actually there.
Michael BCar hauler I used wasn’t working correctly came off of the hitch 2 times in 1 day.
Jose KThe location is an active workshop, so it's basic. The staff are friendly and efficient. Everything you need and nothing you don't.
Mark JI reserved a 26" U-Haul truck and a 6' by 12' trailer for towing behind the truck. I realized from my movers loaders that I did not need the extra trailer for towing. The gentleman at my pickup location canceled my trailer order. He said I would receive a refund for the trailer. I have not received this refund. I called the pickup location person again. He said he submitted the request and that I should have received the refund. I have not received my refund. I'm wondering where my refund is.
Thomas SNo improvements needed! Had a smooth experience all the way around.
COLIN Ono-one was there. I took me a long time to figure out what to do, how to drop it off. Your user interfaces on website and phone are hard to manage and took too long. Also much confusion on the rental process, I did it online first, then got a call and that took 15 minutes of wrangling prices vs drop off location. Then I got another call the day after and another 15 minute conversation about a different pick up location, pricing, drop off options, etc.
Jay KThe owner was great to work with and the process was seamless.
Kaycee TTook car hauler over 600 miles. Wheel bearings nice & cool throughout. Tires had close to 50 psi - no issues. Wheel straps in good shape & adjustable via tire size and ratchet system worked good. Safety chain in good shape. Easy & workable tongue adjustment. Would use again!
Duane JTruck broke down on me. I was not able to complete the move due to this. Toys was not my original location to pick up from neither. This was not all on the location I picked it up from
Scott SThe guy that helped me was about as grumpy and unfriendly as they come. This is the second time I’ve rented here and the experience has been the same both times. The trailer door was in such poor working order I felt like I was going to get a hernia every time I tried to open it. Don’t rent from here if you can help it.
Josh RUhual switched my pick up location last minute causing me to drive an extra 40+ miles each way to this location. Customer service was not much help, kept getting switched off to different people. Whole experience was a mess and very difficult and disappointing
Allysha HI contacted Kuehls on Saturday, Nov. 29, 2025. The owner was very friendly and I told him about not being told to take a picture of the truck. He said he had already inspected it, and it was in great shape. He also told me that he sent me an email, and that there would be a $10 overage charge, because I missed the exit on the freeway and had to go to the next exit to turn around. So we both understood the overage charge. I appreciated being able to speak with him.
JEANNE CWindshield was filthy inside and out, and the beverage caddy on the center console had a broken hinge.
CURTIS AVery quick and easy transaction. Would recommend.
Andrea BThey do a great job of having the truck ready for you to pick up.
Steven AHorrible service. Rude and I specifically asked to add my son as a driver and I even questioned it when he didn’t ask for my son’s license and we didn’t have to sign anything. He insisted my son was added. I called customer service as soon as we left and they confirmed my son was not added as an authorized driver. This put me and my son at risk if something would have happened. We would never rent from this location again.
Lisa AAt the end of a Cul-Du-Sac and easy to get into and out of the parking lot. This location is close to I-94 Exit 4 with 2 gas stations on the way to the Interstate for easy fill up.
Douglas BOverall a great experience...
STEVEN HDoor needs to be repaired on this unit.
Robert AI’ve rented from here many times, always great service & equipment!!
Paul PGreat experience, we are thankful for the experience.
Elisa BJim was super friendly and helpful!
Douglas MVery helpful location, very understanding and aided with the whole process.
Nathan MEverything went very smoothly. The manager at this location is more than happy to help out, even if any issues or questions came about after hours. Would recommend anyone to rent a UHaul from this specific location anytime. Thank you for making this piece of our move seamless!!!
KATIE KThe trailer door was bent and was not easy opening up. Needed one person to push in on the left side of door where it was bent while another lifted up.
Mary ALock box #4 needs to be replaced, the LOSS code was so touchy and the last digit wouldn’t click to unlock the key, we almost gave up and were so frustrated!
Michigan T