The location itself was fine. The problem was that I had made the reservation 5 weeks (Aug 8) in advance indicating that I needed to pick the unit up at your Water St location in Peterborough. I received a phone call the day before to confirm the reservation and the rep said I had to pick the unit up in Lindsay. Lindsay is 45 minutes FURTHER from the cottage than Peterborough would have been. Similarly I had indicated that I wanted to drop the unit off in Waterloo when I was finished and was told that would be no problem. There are 3 u-haul locations within 1.5 kilometres of the final destination but I was told to drop it off at 1241 Ottawa st S which is 20-25 minutes from the final destination. It makes no sense to me that I had to use a specific location for drop off when you COULDN'T arrange to have the unit I was renting at the originally agreed upon location.
Judi T
Customer Reviews for Kwick Stop Esso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the people were very helpful
JOSEPH GProfessional
DOUGLAS Rthe lady me a broo to sweep out the back of truck
Kendra WThe Uhaul staffwere courteous and friendly
WILLARD HThe lady managing this location is detail-oriented, professional, and friendly.
JONATHAN FService was fast, personnel were easy to talk to and quite friendly. They answered all my questions and explained things to me very well. Will use them again in the future.
LEONARD KThe trailer was clean & worked great. Staff was friendly & professional.
Brad AKeeping the good work.
OLASUNKANMI ONo because I won't recommend Uhaul because you don't guarantee the location on choice.
ARTHUR HThe people at this location were fantastic! Exceptional customer service! Friendly and helpful with a great sense of humour!!
ELLEN CI would not only NOT recommend this location, but I also would not recommend calling head office for support when you've been wrongfully charged. I was charged because supposedly the fuel was not at the same level that it was at upon pick-up; I called customer service and they told me to send photo proof of the pick-up and drop-off fuel levels so I did, and they called me back and said they don't believe me, and that they're going to trust the word of the sales rep at the location. Even though I provided photo proof with time stamps, I was still given bad service and my issue wasn't resolved. I will not be renting from this location again, and I suggest no one else does
Renee PEven the esso employee was beyond helpful during an after hours return. Everyone at this location was way more helpful than calling the 1800 number who just rushed me off the phone.
Caroline BFriendly, Reliable anytime.
DOUGLAS RStaff were amazingly helpful. To improve would be to change operating hours
ROBERT SWhen I got to my destination and opened the box I discovered it was filthy with a dirty skid with concrete all over the place. I had to drive back to unload the skid..Noone helped me nor offered to clean the box..one of the workers asked what was I doing and when I told them I was unloading a skid that was left in it they didn't offer to help nor clean/sweep the box...I didn't have anything to clean it myself so I had to take it as is as I was under time restraints...no discounts for the extra gas and mileage this created either for me. The grit also damage some of the items I was moving.
JEANIE HI had booked the pickup of a trailer in Concord and drop off in Fenelon falls, but when it came to real, I had to pick it up in Aurora and drop in Lindsay. I was very frustrated.
MIKHAIL KVan's cargo area was dirty when I got it and then they charged me a cleaning fee when I returned it
MATHEW FGreat place!
RICHARD KThe only problem I had was that the online return feature did not let me finalize the return. I got to the second last stage and it wouldn't proceed. The location was good. No complaints at all. When I dropped off the trailer it was in the evening outside of uhaul hours so she wasn't able to process it but I got notification the next morning that it was completed.
JOSEPH CEverything went smoothly .. no issues
CLARENCE SStop ripping people off 19.95 a day turns into 66 dollars for some local pick up
DAVID SGreat service and very easy to check in and out.
GLENN HQuick and easy pick up. Everything rental experience was great from start to finish. Great customer service from pick up and drop off locations.
KERISHA LNothing to recommend, staff was very helpfull
JAMES BI highly recommend Gopika and her crew. She recently helped me move and everything went so smoothly. I have told many friends of my experience and advised them to use UHaul at this location if they are ever in need of moving help.
Ellen RGreat service
DAVID EI returned the vehicle with the exact same amount of fuel I was given and the woman when I returned it argued with me and charged my card without telling me. No discussion until I returned to complain about the E-Bill that’s when she disagreed with me on the fuel amount!!! It’s a crock of s—t how sneaky it was. Anyway not happy!!!
JEFFREY M/\
KEVIN MThis is the second time we have rented from this location and have had great experiences every time. Staff are friendly, knowledgeable and very accommodating (we needed a last minute change in trailer size this time). We would not hesitate to recommend this location.
EUGENE SVery friendly and helpful staff. I did initially have problems with online booking and had to go to the outlet to straighten the details out. The calendar was touchy and showed up as 3 bookings of same truck. All cleared up at the store.
CHRISTINE MGreat service
IRWIN MMy daughter returned the vehicle
LISA HEverything was well organized. No problems at all.
RONALD REasy communication with owner. Very helpful to let us in at all hours before we got the key card.
CHELSEA B | Overall ExperienceFriendly and helpful staff.
MALCOLM QDo not make me the customer take many pictures on my phone and upload to your app. Have a rep do a quick walk around the vehicle instead. Very inconsiderate to ask customer to do that work.
NEIL HIt is a very busy location with a gas station and a car wash. Difficult to navigate a 20 ft truck in. The staff were excellent and very helpful.
MICHAEL GThe only comment I would make is the hours of operation could be a little longer as I work and sometimes it is difficult to get there when open
ADRIAN WI made a mistake putting $40.00 in when gas tank was at 3/8, when I brought van back it still had way over half a tank. I couldn't get a refund for any gas that was over 3/8 of a tank. Only problem I had. Excellent Service at this location!
DUSTIN RImpeccable service always.. Been using this location for years.
JEFFREY PEverything went great. Great services.
chris aNothing. As always it was fast friendly service and they always have lots of equipment available to choose from.
GERARD SVery nice people and a pleasure to deal with.
ROBERT GContact for this facility was extremely helpful and accommodating to our last minute request for a storage unit. Very pleasant and polite on the phone when talking to him and organizing the whole experience. Thank you so much.
RANDY B | Overall ExperienceGreat staff!
Tania MDeductible Refund has not been refunded on time
Puranjan NStaff very courteous and helpful
PETER JRepresentative who received the trailer was extremely helpful and courteous.
EUGENE SWith thanks...easy to drop off
JUDITH CUnfortunately I have been charged for an additional 12 litres of gas after filling the tank at their pumps myself. Very disappointed in being ripped off!!!
Troy CEasy drop off
Craig LI took the Van from the Lindsay uhaul service. The driver seat and the passenger seat also even the trunk was also having quite a lot fur which was full of dog fur. It is absolutely not acceptable because as Im moving to a new place and I needed it to be cleaned. If you send me a mail i will show you the picture too.
DEEPAK DYour staff berated me for not backing the truck in where there was no room. Stated, he was going to move another truck to make room. We had already returned the keys. Overcharged for use of last truck. Your staff changed my reservation without my permission requiring me to waste my time calling to reverse those changes. Overall unhappy. With not use again.
Kate MAlways available always fast always friendly.
GERARD STJ is always a pleasure to deal with
ROBERT PThe trucks horn did not work, however the owner TJ did everything to ensure we received a truck from another location close by. We were very pleased with the extra effort made on our behalf.
LINDA MI stored my belongs for my house while I was adding on an addition to my house. Being that I was able to store my belongings close to home in Port Rowan was amazing. I was able to check on my items whenever I wanted to and the storage yard was always clean and kept safe during the winter months with the ice and snow. I would definitely recommend Port Rowan Mini Storage to anyone that has extra belongings and doesn't know where to put it. Everytime I had to get in contact with the owners. They always picked up and made sure I was taken care of. I would definitely use them again in the future.
rebecca c | Overall Experience