Customer did not leave a comment.
Beverly M
Customer Reviews for Kwik Run Conoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First I didn’t get what I ordered or the location closest to my arrival and sons home I got charged 369 for one day. Had to drive out of my way in a bigger truck that got horrible gas mileage compared to what I ordered All news told us I’m getting a bigger truck and have it til Tuesday which I did not need or want and gave me 50 more miles not to charge me another $29 for 29 more miles over So no discount or advantage to me getting something reserved well in advance that they could not provide! So I basically was charged 398 and then had to put $125 in gas on top of it for less than a 12 hour rental! Hat a complete rip off. Also no sooner we leave with the truck they are texting about return date because people need truck in our location! I have never felt so ripped off in all my life! You screwed me on what I needed and then took every more money in gas than anticipated not to mention the. Charging me $1.00 a mile for 29 extra miles. I will never use UHaul again and I will not ever recommend them to anyone Enterprise truck rental is not professional than the UHaul representatives I have had to deal with I was also to expect a call 7/10 to go over my rental. Instead they called and texted 6 times on 7/9 doing what they wanted without even ultimately confirming with me that their changes would work for me! The customer! I was severely over charged and felt like in order to use this company I would have to pay for what they gave me instead of what I ordered! I asked more money in 12 hours! Next time I will go with enterprise or any other truck rental company before I will ever use UHaul again! At least my work has a discount program with enterprise and their customer service is exceptional I have never been more disappointed in a service I will make sure I post my recommendations where ever I have to so you don’t continue to rip people off because you can’t provide what people reserve at a U-Haul location!
Amy MNo improvements...it was a smooth and quick process.
Jason SThe truck I was given was very outdated. Questionable in its maintenance and performance. I would not recommend the use of that particular vehicle for long distance travel. We were apprehensive, even in our short distance travel. Issues that need to be looked into. * motor did not operate as if it was in good mechanical condition. * transmission shifted sometime unnecessarily. And other times wouldn't shift when it should. Even with the truck empty, it's reliability is questionable. We have rented from U-HALL multiple times in the past.Never have we had such a questionable vehicle.
michael fIt wasn't me. I keep receiving emails because some one used my email instead of their own. I keep blocking it and here we are yet again with another unwanted email. Should I send U-Haul an invoice for my time?
KAYTLYN SKEEP UP THE GOOD CUSTOMER SERVICE.
RUSSELL MTruck leaked water at cab over corners. Alot of my stuff got wet abd ruined. Drop off did not tell me/help me file claim. Corner seals on cab clearly blown out dangling
MARK RLicense plate expired in 2012. Rims were rusty. Paint cracking. Rubber bumper cracked. Oil spot with dirt still inside. Barely spoke English. Business had to call someone else that also spoke broken English. It was on speaker phone so everyone in the store heard all my PRIVATE information. I WILL NEVER VISIT THIS STORE AGAIN, and I live in this town and still wont go there. The clerk hooked trailer to the truck and didn't hook it up correctly.
PENNY MUse webbing instead of single straps. They came off 3 times and I tightened them very tight.
GARY H