Customer Reviews for Kwik Stop
(U-Haul Neighborhood Dealer)

Rating:

1.0

Make sure they don't have to wait 2 hrs to pick up the truck.

Rating:

1.0

Wash and vacuum the truck, give customer a hard copy of rental and have a rental agent on duty that understands what they should do instead of telling the customer, "Im not going to do that!". She was rude and would not give me the general number to U-Haul. She also could not drive to move the trucks that were in the way for me to back out the truck I was renting. I also was charge for fuel when I put fuel in before I returned it that was above where it was when I picked it up. The truck was smelly also. I did not get the type of dolly I chose and the pads were just thrown over the dolly for me to put both items in the truck. I will never go back to this location. It was the worst customer ever.

Rating:

1.0

They did not have the moving blankets i had reserved. They did not have the truck ready and the woman was unable to move blocking trucks out of the way. I had to drive their other trucks to get it out my reserved uhaul. Spent an hour picking up a truck which should have taken 5 minutes.

Rating:

5.0

Gas tank was almost empty (1/16) when first started. It was extremely inconvenient since I had to waste time and mileage to find a Costco gas station before heading home immediately to load the truck. If previous renter left it like this, it should be filled to a reasonable amount.

Rating:

2.0

Truck was dirty on the outside

Rating:

5.0

Don’t know what else! Good job 👍

Rating:

4.0

Should already have gas

Rating:

5.0

Nothing really

Rating:

5.0

Very nice helpful people great customernservice

Rating:

1.0

Customer service was bad, with unprofessional staff and poorly maintained equipments.

Rating:

4.0

A bit sketchy

Rating:

1.0

This company is thief they say something else and they charge you something else when vehicle returned full of bullshits only be aware customers please

Rating:

1.0

Vehicle was dirty and was charged an extra $25

Rating:

3.0

I was advised the day before pick-up that my pick-up location changed, 20 miles away from my original confirmed location. This created an inconvenience to me and my family and we lost an hour of our day driving to and from this location.

Rating:

3.0

Take good care of the cars, they are in bad condition

Rating:

1.0

The worst location of ever been to for a U-Haul and if you look at my record you can tell that I rent U-Hauls all the time I will never go back to this location

Rating:

1.0

Reservation not ready at correct time. Waited 1.5 hours. Truck dirty, fuel was not full as reported. No seating area

Rating:

2.0

The U haul place was in a shabby convenience store in a bad part of town. There were people doing drugs in the parking lot and drug addicts buying candy and pop inside. Sketchy place. The owner was nice though and quickly took care of checking the van back in.

Rating:

3.0

Not sure if there is personnel to help with drop off. Had to use the app and it wasn’t easy as the app kept crashing before I could finish the return process.

Rating:

1.0

Absolutely horrific experience picking up a vehicle from this location. Took 45 minutes and multiple phone calls for the employee to figure out how to check out the vehicle for me. I booked over 2 weeks in advance and placed a card on file. The whole reason is because he never checked the vehicle in after the last renter. This location is literally inside of a gas station so while I am waiting for him to figure out my reservation he keeps telling me to step aside so he check out people. Just shows that he did not care about me or my experience.

Rating:

5.0

This location in west Sacramento has very good customer service. Clean trucks and were very nice. I would recommend this to everyone needing to use their service. Thanks guys !!!

Rating:

4.0

I was charged for approximately $66. Its showing $139 charge on my card.

Rating:

3.0

Service was slow because it was a gas station and convenience store. The guy had to use a phone instead of a computer to complete our transaction. It was very slow.