Customer Reviews for L Orange Auto Care

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of L Orange Auto Care

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John W. on

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Great and polite service.

David H. on

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Very nice people. They made the experience pleasant. The trailer was present and ready to go when I arrived. Wayne was on the ball and got me hooked up, tested and on the road promptly.The lady that processed the paperwork was very nice and friendly. I recommend this business to anyone.

clifford H. on

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Larry L. on

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Steven A. on

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Avoid this vender. They do not know how to operate a business.

James T. on

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DAN S. on

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Everything went well, fast, convenient and friendly.

John W. on

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Great service!

RICHARD S. on

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Anthony C. on

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After my experience with this location I will not use U-Haul again. I was charged a fee of $50.00 for a cleaning. I returned the truck cleaned inside and out. I washed the outside and vacuumed the inside in order to prevent getting charged the fee. I returned the truck cleaner than I received it and was still charged the fee. If you’re going to use U-Haul as your rental company, take the additional time to drive to Fort Walton Beach. Even with my pictures as proof I was still charged. Stay far away from this location and U-Haul in general.

Vicki S. on

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david C. on

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greg F. on

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Excellent service from start to finish. Customer service rep Tonya did a great job explaining everything about the rental and helping me and my family move quickly . Excellent staff. Thanks

Rebecca W. on

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MIKE B. on

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Shop is a little off the beaten path but well worth the slight inconvenience. People were extremely nice & helpful.

barbara M. on

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I have used this u haul location before and have always had a pleasant experience

Jami T. on

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Jennifer K. on

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Richard C. on

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anna G. on

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bobbie B. on

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Jason L. on

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Perfect experience!

MIKE H. on

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Larry A. on

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Richard S. on

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Very helpful and friendly staff! Quick and easy pickup and drop off!

JEROLD T. on

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Employees are friendly and very helpful. This is the only Niceville location I will used.

kathy F. on

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shane C. on

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John S J. on

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These guys are the best. Tanya is great.

Jim H. on

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Sheila O. on

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I saw much nicer trailers the same size on the trip from Texas to Florida maybe this trailer needs to retire and most certainly be fixed and make sure the people who hook these up know what they are doing

velma N. on

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They are the nicest folks. Just love them

Angelo F. on

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The Van was available on time, Services and employees Awesome.

Darrell M. on

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Great friendly staff

J.P. G. on

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Best Uhaul experience I have ever had

Erin M. on

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Jody T. on

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jerry C. on

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Daphne M. on

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The people at this location are super nice and accommodating. Very thorough in setting expectations. I like these guys a lot.

David H. on

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angelique D. on

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Rick A. on

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Christopher E. on

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Very old and dirty building/location. Tried to rent a trailer for one day (Sunday). Location is closed Sunday so I had to pick up Saturday 10am (they close at 11am). I returned the trailer Sunday (closed day!) around 4pm. I even did them a favor and returned to an off site (field) over flow lot. They went out of their way to check that the trailer was no back by exactly 10am Sunday so they could charge an extra day....remember this was a closed day. With this method, there is no way to rent a trailer for one day on Sunday. I will look for anther rental company.

linda A. on

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The app takes time to get use to if you don’t know how. But overall it was good

judy V. on

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JEROLD T. on

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very nice people willing to help

allen M. on

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Good people fast help

JOHN C. on

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David G. on

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Great customer service will definitely use next time I need to rent a trailer

Michael M. on

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bill W. on

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deedee D. on

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STAY AWAY!! Truck only had 7/8 tank of gas when picked up. Lights in box killed battery after 1 hour. GAS WAS JUST BELOW 7/8 GAL when I returned it. When I inquired about additional charges and gas cost, ($23.28 for 5 gal) and charge of $198.00 if truck was returned 10 miles away, male proprietor said "it is what it is". I asked for further explanation and he became combative. Told me I could leave "out the door, or through it". I asked who he thought he was speaking to, and he insinuated he was going to physically remove me from the business (I was seated the entire time). His daughter restrained him and begged "daddy" to walk away. As I was leaving, I heard his daughter on the phone, requesting police, because I was causing trouble. I was simply returning a truck and had questions about outrageous cost/fees. I first dealt with a L' Orange business in 1980 and remember about the same treatment. I would recommend traveling a little further to Fort Walton Beach, where customers are treated with respect.

Steve C. on

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SAMMIE S. on

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Sammie S. on

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James K. on

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Very helpful staff and lots of equipment for rent. Got a call to make sure I was coming in and directions to the store.

larry T. on

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Friendly and informative,

Adam V. on

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Location not on a main road. Person at location was helpful.

Bernard H. on

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Love working with Lorange uhaul. Very friendly and very efficient.

Matthew T. on

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Mark L. on

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Andrew W. on

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Quick in and out. Great customer service!

Tom Z. on

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Great place!!

David C. on

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chris E. on

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Jack J. on

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Small, no place to park or easily access.

John W. on

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Excellent service, 5 stars!!! Tonya and her father really do their best to satisfy all of customer's needs! Thank you! John W.

DAVID B. on

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Tanya did everything she could to accommodate me and succeeded even though the uhaul system was down.

gary W. on

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Mike V. on

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Love these folks, thanks!

Mike V. on

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Great service, personable and flexible.

Henry C. on

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Mike V. on

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Naomi S. on

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Very friendly and accommodating

Katie G. on

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They gave me the wrong key to the uhaul. It was a close fit so it did start it when I first got in it. But once I got it to the house and laid the 26 foot uhaul up . Nothing then I had to sit there. For hours and WAIT ! For road side.

Lawrence J. on

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Very helpful to explain operations of products and potential problems

Steve P. on

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Nothing

reagan M. on

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gary P. on

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Dennis G. on

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Tanya is always a pleasure to work with. Great customer service.

jack B. on

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the trailer turn signals did not work. also picking up the truck and trailer cost me milage which i had to pay on the other end.

john E. on

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Kasey C. on

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Dylan T. on

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Jeremy W. on

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cynthia M. on

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Mary S. on

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Michael V. on

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Thanks for the help backing and dismounting the trailer.

Dennis G. on

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michelle D. on

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Couldn’t have been easier or more convenient!

David S. on

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Wynona D. on

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Steve P. on

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PAUL D. on

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Was sent to another location with no direction on what to do and who to call. Rude and clueless personnel.

robert C. on

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Very professional and truck was ready when stated and fees were reasonable. Would use them again!

mike G. on

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The staff was fantastic and very friendly

april W. on

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I think Uhaul needs to have more furniture dollies available.

Tim L. on

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The lady that works the desk is the best. So friendly and helpful.

Eric C. on

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I was a little late picking up the truck and the person was rude about it. Then I asked for no insurance and they put it on anyway.

michael M. on

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