Friendly staff (Tonya) very small/tight location.Todd P.
Customer Reviews for L Orange Auto Care
(U-Haul Neighborhood Dealer)
Niceville, FL 32578
Services at this Location:
- Monday - Friday:
8:30 am - 12 pm / 1 pm - 3:30 pm
8 am - 11 am
Special Operating Hours
- 10/1/2021 - 10/2/2021: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sharon K.
No improvement needed, the person renting me the truck was very pleasant and knowledgeable. Thank you so much, y'all helped make my daughters wedding a huge success!Jeffrey N.
Customer did not leave a comment.DAVID H.
everything was goodDaniel P.
Customer did not leave a comment.Clarence H.
Customer did not leave a comment.STEPHEN S.
Very nice and helpfulJOSEPH G.
Customer did not leave a comment.ANDREW E.
Early self check in suckd, you people don't advertise the extra required validation for self pickup. You make it a complete pain, if you would have requested the information before hand, it wouldn't take so long. I'm sure you already know that.Ananh S.
The employees continually pushed that we shouldn't have driven a trailer that wasn't working properly. We explained the trailer was the only one in north Atlanta and we had no other choice! They would not let it drop and belittled us the entire time. They also claimed we were lying about the chains dragging on the ground. The chains were not dragging at any point on our trip. The employee said "By hell they weren't dragging". He had no reason to not trust us! The trailer is obviously old, it wasn't working correctly. There was no ground for them to blame us for these issues. We will never use this location again for any of their services. So rude. It would have been nice if someone was able to fix the lights issue so we could have been safer. This is something that should be fixed and maintained before we arrive to pick the trailer up.Brandon T.
Customer did not leave a comment.katherine W.
Customer did not leave a comment.Richard L.
Customer did not leave a comment.Daniel D.
Customer did not leave a comment.steve B.
Customer did not leave a comment.Mike H.
Customer did not leave a comment.MARIA L.
Customer did not leave a comment.TIMOTHY S.
Customer did not leave a comment.Shana B.
This site is only open until 11 am on Saturday. When I went to return the trailer on Saturday, at 4 pm, there was no good place to put it. Some kind of a heads up is needed when this location is recommended by the computer as the preferred drop off location for Crestview . FL for after normal business hours which are limited on Saturday and not available at all on Sunday.JAMES C.
PLEASE NOTE: This location was NOT my originally assigned drop-off location. I was supposed to drop it off at a Petro gas station on Hwy 20 in Niceville. When I got there, the attendant refused to take my trailer saying he had enough trailers and didn't want any more. He then declared that he's an independent and I should go elsewhere. At no time did he try to find me another location. He just pointed down the road. He was very rude. The people at L Orange Auto Care were wonderful and took it no problem.Christopher F.
Customer did not leave a comment.william E.
Customer did not leave a comment.Fabricio C.
Customer did not leave a comment.Thomas F.
This is by far my favorite UHaul service center. Pass many to get to this one. Tonya and Wayne make rental and drop off such a pleasure it worth the extra miles and the fact I pass four other UHaul service centers just to come here. ALWAYS a Great experience here! Bob C.ROBERT C.
Dropped off day early and lady was so rude and mean to my husband told him he was wrong about gas level which was in the contract what to return it on. I cannot believe how awful uhual was we will never use yall againJustin S.
Only reason I give average is that vender said lights did not work due to blown fuse in vehicle. Real problem was that's the harness extension had rubbed through wire. I was leaving on Sunday, so had to buy and repair at my own expense!GARRET R.
Customer did not leave a comment.JEFFREY F.
Customer did not leave a comment.JAMES W.
The team at L Orange was wonderful. They just made the whole process easy.BRIAN D.
Customer did not leave a comment.CHRISTOPHER D.
Customer did not leave a comment.DEAN J.
Customer did not leave a comment.DEBORAH L.
Perfect reservation, pick up, drop off. Courteous and professional. Highly recommended!KAREN P.
Customer did not leave a comment.RONALD H.
Very nice lady in this location , in both locarion they do everythin easy.DELMY D.
Always great customer service!SAMANTHA W.
Excellent service. Made everything easy.JOHN H.
Customer did not leave a comment.Iris H.
Customer did not leave a comment.CHRISTOPHER S.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.Dustin O.
Customer did not leave a comment.MASON D.
Very efficient and they had plenty of trucks.Dennis S.
Customer did not leave a comment.SAMUEL M.
Customer did not leave a comment.DYOKA D.
Customer did not leave a comment.TIMOTHY M.
L'Orange uhaul was extremely helpful after I had a TERRIBLE experience at the originally scheduled drop off location - Petro Gas at 16080 Hwy 20, Niceville FL. The Petro Gas location refused to take the trailer even though there was obviously room for it and told me to "drive down the road until I find another one" when I asked what I was supposed to do with the trailer. I called L'Orange and they were very understanding and accommodating and made the return easy and painless. I have rented from L'Orange in the past, and will happily do so in the future. It was a huge mistake on my part to think that the customer service at all locations would be as great as it consistently is at L'Orange.ROBERT D.
Customer did not leave a comment.DOUGLAS T.
It was a fine location to drop off, but very little parkingNICOLE T.
Great folks, kind and helpful. Would go back a gain if the need arises. Thank you!DAVID S.
Very friendly staff.JOSHUA C.
Parking is not the best but the people were GREAT!STEPHEN K.
The staff was amazing and super friendly and helpfulNICHOLAS B.
Customer did not leave a comment.Joseph E.
Great communication by txt about drop offJames B.
Tonya helped me get a drop off location that I knew of. She communicated by txt promptly when I had questions about drop off. Will definitely rent /return to L Orange auto care again and againJames B.
Customer did not leave a comment.JENNIE J.
The staff was very helpful.LUIS G.
Customer did not leave a comment.Kristopher H.
Customer did not leave a comment.Arthur D.
Customer did not leave a comment.BARRY B.
Customer did not leave a comment.SEAN F.
Customer did not leave a comment.SCOTT F.
Customer did not leave a comment.Lisa F.
Customer did not leave a comment.Julie L.
These folks are the greatestWILLIE H.
These folks were very friendly and professional. I was quite taken aback by how willing they were to assist me in setting up the tow and explaining all aspects of the item. Great Crew!!!!!ROBERT M.
Customer did not leave a comment.M-KYLA-RAE B.
Customer did not leave a comment.MICHELLE Z.
Cigarette ashes in the ash tray from previous renter, when it states no smoking in the vehicle. Just a dirty vehicle in general, grimy residue all over the dashboard and console.MARY ELIZABETH W.
Customer did not leave a comment.ARTHUR B.
Customer did not leave a comment.JEFFREY H.
All rental locations should have a large enough parking lot to get customers off the street in order to back up and hook up the rental trailer. This location was on an incline and the trailer was not advantageous to being hooked up. The u-haul representative was extremely thorough and helpful, both were very nice and very professional. I would definitely rent from them again and recommend them to anyone.Kevin G.
The agents were friendly and helpful.EVELYN D.
Great service, keep it up, don't change anything.MICHAEL M.
Customer did not leave a comment.DOUGLAS T.
Restock shipping pads that have gone missing. Fix the storage area lights. Stay open later. Give the costumer service representative a raise ðŸ˜.JEFFREY H.
Customer did not leave a comment.TRAVIS D.
Very pleasant and easy going staff. I was in and out with both the check in and the check out. Being open on Saturday was also a big plus at this location!Gary B.
Customer did not leave a comment.KENNETH M.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.MARTIN JOHN U.
Customer did not leave a comment.Andrew F.
I can't remember her name, but she was the receptionist that handled everything. She was super sweet and caring and was a very pleasurable person to work with. I hope that lady never leaves! The guys that handle the rest of it know what they are doing and seem to keep the trucks well maintained! If we ever need a uhaul agian, well definitely go hereian V.
Great service!JOHN W.
Great Cargo van rental at last minute to help friends move. Customer service was great and all item were well explained before payment was neededJAMES B.
Great, friendly staff!DAVID C.
Customer did not leave a comment.Matthew H.
The team did a great job.BRIAN D.
Super friendly and helpful!Sarah K.
Nothing I can suggestMICHAEL M.
Great professional, friendly service!!JAMES B.
Customer did not leave a comment.JAMES A.
Customer did not leave a comment.KAREN B.
No one answers phone no one on site at 5 and nowhere to really leave equipment couldn't tell where to leave equipment or really if it wasn't for the sign would of never thought was a uhaul location.Ryan M.
Good equipment, not a lot of vehiclesDAVID D.
The issue was not with this location. Was there to pick up the truck before hours. The app for self- service checkout was down for maintenance and no one could be reached at the uhaul number - was on the phone for 30 minutes waiting for a representative. The lady at this location helped us (reluctantly at first).KIMBERLY L.
Customer did not leave a comment.JON N.
Employees went out of their way to help me. Very friendly and courteous.David B.