Customer Reviews for Lake Of The Woods True Value
(U-Haul Neighborhood Dealer)

742 reviews

4408 Germanna Hwy   Locust Grove, VA 22508

(540) 322-5073

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(540) 322-5073

4408 Germanna Hwy
Locust Grove, VA 22508

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERCHARL F. 
Rating:
5.0

Very helpful

ALAN R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT F. 
Rating:
2.0

Trailer was filthy with something sticky on the floor. Pads were dirty with debri in them.

Claude B. 
Rating:
5.0

Customer did not leave a comment.

Kay M. 
Rating:
5.0

Both rentals this week were great

TIM G. 
Rating:
5.0

Worked well

Stephen H. 
Rating:
5.0

Very friendly and accommodating

Christine F. 
Rating:
5.0

The staff at this location has always been wonderful and continue to be so. Only issue I had was I had rented the U-Haul from this location but my reservations went to a location approximately 50 miles from where I was trying to move items. I was so appreciative that the staff helped me make sure I had a U-Haul even though it wasn't the size that I had originally planned. If they had not had a cancellation I would not have been able to do this emergency move. Again the stop was absolutely wonderful oh, that is why I wanted to originally rent from this location. Now for the reservation online and that procedure was a complete nightmare. When a customer states where they want to pick up and drop off U-Haul it should be that location they originally pick. Unless there's no availability but on the website it showed that there was availability. Again staff absolutely fantastic reservations online not so much. And constantly hounding a person by phone call is not a way to keep your customers.

Stacey E. 
Rating:
5.0

Customer did not leave a comment.

Carisha W. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

The truck had issues with the window wipers. They would not come on unless you started the truck turned it off and back on

LATONYARENAY S. 
Rating:
5.0

Exceptional return

ROBERT K. 
Rating:
5.0

Great customer service!

ROBIN G. 
Rating:
5.0

Customer did not leave a comment.

CARLA R. 
Rating:
5.0

The gentleman that assisted me was very helpful and friendly.

Nina S. 
Rating:
5.0

Customer did not leave a comment.

edward R. 
Rating:
3.0

Nothing to comment.

Tony G. 
Rating:
5.0

The whole process of obtaining my truck was quick & pleasant...will always use them..

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Rhonda B. 
Rating:
5.0

The transaction was very professional

Keith H. 
Rating:
5.0

Nothing

Stephen F. 
Rating:
5.0

Very satisfied with everything.

James H. 
Rating:
5.0

Great experience with this location!!!

Richard B. 
Rating:
4.0

Customer did not leave a comment.

RICARDO T. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Great folks to work with. Very helpful and pleasant.

BARBARA B. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Just keep it the way it is....OUTSTANDING!!

RICK N. 
Rating:
5.0

Customer did not leave a comment.

Terry A. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Ken K. 
Rating:
5.0

Customer did not leave a comment.

Lee D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Extremely helpful.

Patty I. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

Always a great experience, the staff at True Value are all very pleasant to work with and always helpful. Thanks to everyone.

Paul O. 
Rating:
5.0

Best customer service I've experienced in years. Equipment was in excellent condition and better than expectation. And the price was reasonable. I'd say don't change a thing. Seriously the best customer service ever!

BEN M. 
Rating:
5.0

Excellent service!

CYNTHIA W. 
Rating:
5.0

Outstanding!

RANDYALAN J. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas N. 
Rating:
4.0

Customer did not leave a comment.

Farrukh K. 
Rating:
5.0

Mobile App check in is so easy and the staff is very helpful. They asked if my rental experience was a good one, which I appreciated. The truck was brand new.

Jeremy S. 
Rating:
5.0

The service is what makes it tops

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Tracey T. 
Rating:
5.0

Customer did not leave a comment.

LEE B. 
Rating:
4.0

Customer did not leave a comment.

STEVE T. 
Rating:
5.0

Customer service was good

Hilda L. 
Rating:
5.0

wonderful, professional and courteous service.

Katheryne L. 
Rating:
5.0

The rental truck was great! The trip was very comfortable. Enough space to satisfied our moving needs.

Johanna Z. 
Rating:
3.0

OK, this experience was rather frustrating because the day before our rental, we received notification that there was a problem in picking up our 10 foot truck from Reston, VA. I was flying to Dulles and then planning to get the truck (maybe 20 minutes away) and use it for the rest of the day and drive back to Michigan with the truck the following morning. Instead, we had to drive another 90 minutes to get to Locust Grove, where they did not have the correct number of furniture blankets we had ordered. I was pleased that we were given a discount for that, but could get only 12 blankets (we ordered 36). So after driving back to my mom's house in Gainesville, another hour, we had to go to the U-Haul in Manassas (10 minutes from my mom's house, even closer than Reston would have been) to get more furniture blankets. That location seemed a little disorganized because it could not find my drop off location in Ann Arbor, MI. However we got the blankets-- AND I noticed rather a lot of 10 foot trucks at the Manassas location. I got the distinct feeling that we had been rerouted to Locust Grove, wasting a good deal of time and inconvenienced about the lack of furniture blankets to boot, because someone wanted to get the 10 foot truck out of Locust Grove.

Christopher H. 
Rating:
5.0

The pick up process was very efficient and the staff was helpful.

Ethylene T. 
Rating:
3.0

Customer did not leave a comment.

Audrey B. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Friendly staff, convenient location

Sean L. 
Rating:
5.0

Customer did not leave a comment.

ANNADANIELLE B. 
Rating:
5.0

Customer did not leave a comment.

joseph S. 
Rating:
5.0

Customer did not leave a comment.

Michael AND W. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

might want to check the brakes...vehicle pulled to the right when braking

Jack S. 
Rating:
4.0

Good experience, had to wait in line to pick up the truck would have been nice if they had two people working the counter, especially in the morning hours.

Vince M. 
Rating:
5.0

Customer did not leave a comment.

Phyllis C. 
Rating:
5.0

Customer did not leave a comment.

Nelson C. 
Rating:
3.0

The truck was clean inside with exception of the windows. All windows inside and out were extremely dirty. Upon getting the truck home I had to clean all windows. One or some of the tires looked like a retread. Though they looked like they had decent tread left, the left rear tire blew out after only traveling about 70 miles.

mike T. 
Rating:
5.0

Customer did not leave a comment.

Alec C. 
Rating:
5.0

A convenient Location and helpful staff to answer questions and make for a smooth rental. Thank you all!

Joseph R. 
Rating:
4.0

Sweep out your truck and have supplies ordered available.

MARK M. 
Rating:
5.0

Very easy to set up rental online and pickup was very smooth. We used the night drop box and received our updated bill promptly the next morning. Thank you!

Renee F. 
Rating:
4.0

Customer did not leave a comment.

Phyllis B. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Great customer service and friendly rental representative. Only complaint is that one of the tires was not properly inflated which I noticed after the trailer was loaded. Location I was in had lost power so that compounded the problem since I could find a service station with power to add air to the tire.

Billy R. 
Rating:
5.0

Customer did not leave a comment.

Amanda L. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Friendly people. Equipment in good shape. No issues. Would recommend.

James M. 
Rating:
5.0

Customer did not leave a comment.

Leander P. 
Rating:
5.0

Easy check out, friendly folks, good equipment, no issues! Keep up the good work.

sal C. 
Rating:
5.0

Customer did not leave a comment.

kristine M. 
Rating:
5.0

Can't imagine Cleanest haul ever rented Quick and easy rental

CRAIG B. 
Rating:
3.0

My reservation was for a location 80 minutes away. Location in boondocks and not convenient, but had no alternative.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Crystal W. 
Rating:
5.0

Great experience! Would highly recommend, friendly customer service, easy process!

Kristine C. 
Rating:
4.0

The local people were great but the U-HAUL reservation line has fouled up 3 of the last 4 times I have rented a truck, e.g. local office was not aware of the reservation (twice) and the wrong truck. Be sure to follow up with the local office becsuse U-HAUL corporate is inept!

nelson S. 
Rating:
5.0

Although I was very happy with the locations service and vehicle rental. I was disappointed that my location was changed via only text message even after confirming with rep on phone. I ended up paying for an additional 26 miles due to location change that I don't believe is very fair.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Bernard L. 
Rating:
5.0

Customer did not leave a comment.

TERRY F. 
Rating:
5.0

Customer did not leave a comment.

Jonathon P. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

The people we worked with renting the U-Haul at Lake of the Woods True Value (Greg, Dan, and Damon) were excellent! They were friendly, helpful, and super courteous. Their exceptional service made my moving day almost stress free. They made me a definite repeat customer!!

Brian K. 
Rating:
4.0

None at this time

richard M. 
Rating:
5.0

Both the gentleman who checked us in, and the one who checked us out were extremely friendly and helpful. Thank you!

Robyn S. 
Rating:
5.0

Customer did not leave a comment.

natalie D. 
Rating:
5.0

I absolutely recommend this location! The staff was very helpful and knowledgeable. They made the experience exceptionally enjoyable. I will definitely come back for return business at this location! I give them a 10 out of 10 for over all experience! The equipment was clean and we'll maintained.

Lerian S. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
1.0

When we made the reservation a week prior to our pickup of the trucks. Two days prior to pick up the location called me to say the 26ft truck was going to be delayed an hour and I said that was fine since it was a 1.5 miles from the house. The day prior to pick up U-Haul canceled that reservation and moved it 18 miles away from us. When we went to Rusty Towing to pick up the 15ft, there sat the 26ft truck that U-Haul had moved my reservation from. The keys for the 15ft where not in the lock box, which again I had to drive the 18 miles to get another truck. On the last day when we was suppose to return the 26ft during the rain I had called U-Haul to request a different drop off location due it was unsafe for me to drive the 36 miles round trip, I was told if drop it off at a different location I was going to be charged double the amount. I will no longer be renting from U-Haul anymore because of the rude, disrespectful, and unprofessional employees that you have employed.

Stanton F. 
No reviews have been submitted for this location.

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