Customer Reviews for Lake View Suds

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lake View Suds

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Duane H.
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The corporate booking system was a nightmare. I was double booked so my rental unit was not at the location that was picked. I was sent to another location and had to fight for the same Renata. Terrible experience.

Erin A.
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Very nice, friendly and so helpful! Would absolutely recommend!! 10/10!

CONSTANCE N.
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Customer did not leave a comment.

Lindsay W.
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Customer did not leave a comment.

Chitundu M.
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The gentleman in the office has exceptional customer service. Everything went according to plan. Will rent again.

Dwaine R.
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Customer did not leave a comment.

Richard C.
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not recommend as originally booked 17 ft confirmed-changed location the night before. The self serve check in process is terrible. Site repeatedly asks to repeat same processes over and over with no error flagged. Creating an account is pointless as all information needs to be re-entered more than once. This is the same issue at any uhaul I have rented from. The business model is actually archaic/dysfunctional. Similar reviews that I have sent with earlier rentals. The monopoly that uhaul maintains allows this company to consistently fail results every time. With no other option, and you know this uhaul, you spectacularly under perform. With no competition available in my city, it allows you to provide a very poor customer service record that would never exist in a marketplace that had a competitor. This lack of attention to modernizing your website and streamlining mobile registration is a business model that will eventually find itself irrelevant. So disappointed with your inefficiency and this is my 8th rental.

Harvey S.
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My wife received a call Oct. 7 from Lakeview Suds demanding the lock on the truck rental be returned to them. The contract that was emailed to me on my home computer on the day of pickup (I do not have data on my cell phone and did not receive until returning home). The contract states " • Return EQUIPMENT to the destination location listed on your rental contract or call the Drop Off number provided. Failure to do so may result in additional charges. This was what was done, including the lock. I had changed pickup location to Lakeview for a counter check-in since I could not do a virtual check-in. I was willing to pay the extra mileage to eliminate the virtual check-in, but the person at Lakeview could not accommodate a counter rental check-in, the person that could was returning at 3:00 pm, my pickup time was for 1:00 pm.. A family member had to drive from Nuanlage, north of Saskatoon to assist with virtual check-in with their cell phone (they have data). I returned the call from the U-Haul representative at Lakeview Suds and explained where the lock was. He demanded that I return the lock to his location as per text message when checking in to acquire the truck. This man has poor customer skills, was very demanding and rude. If the lock was to be returned to Lakeview Suds why did they not keep it when I picked up the vehicle. If I was to return said lock to the pickup location would they be there at 2:00 am.?

Marcos D.
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Really friendly people!

Wendy B.
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Customer did not leave a comment.

Minyuan L.
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Customer did not leave a comment.

Jose V.
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Location in mckercher dr. Saskatoon check your receipt before you go they charge me lot and when you ask them they pretend that they not do wrong.

SERDAL T.
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They don't need to wait people 1 hour on mc Letcher location thanks

Taylor G.
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The team went above and beyond and I wouldnt recommend for them to change anything they are an amazing team and I would very much recommend them to friends family and anybody else who needs a U-Haul

Brody B.
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The prices lol great location!

Joel H.
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Customer did not leave a comment.

Maxy O.
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Uhaul is doing great providing very essential services to movers. As great as the services are, do not expect that in these days of professional social media complaining every mover will be satisfied with your services.

Curtis G.
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Customer did not leave a comment.

Greg F.
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I made the booking choosing the mobile pickup but it failed miserably. Fortunately Max was amazing. It did take an extra forty minutes to pick up the truck, but Max went the extra mile and was amazing.

Prafful G.
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Customer did not leave a comment.

Jeralynn L.
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Customer did not leave a comment.

Navdeep K.
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I booked the truck at gray ave for pick up at 3pm on 28. August. They told me they gave it to someone else which has same last name and used my whole identity like my phone number and my address which is a fraud using someone else identity, they didnt even check the address on her license and didnt even ask for her phone number. She took the truck on my reference number, my address , my email and even phone number as well. The guy didnt check anything and gave the truck. Then he told me to go to McKercher location to pick up the truck as they have one available. My question is are you guys not checking the identities before giving your units to anyone. In my case its a clear identity theft - what should I do?

Jonathan Y.
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Customer did not leave a comment.

Frederick S.
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Customer did not leave a comment.

Ty H.
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Customer did not leave a comment.

Michael R.
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When I went for my appointment there wasn't someone at the location who was able to put me in a vehicle, I was waiting for about 20 mins. And then they got their vehicles mixed up and had put on the inspection that the has was full but it was less that half. Overall I had a pleasant experience once I was getting the truck. They just seemed unprepared.

Angelo Georgino C.
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Customer did not leave a comment.

danyel K.
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Great experience, super friendly, definitely will go back to this location next time I move

Sandy P.
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The person at the car wash location for drop off was very nice. However, I don't think the vehicle was checked back in at the time of drop off as the next day I was contacted twice saying it was not returned and I would be paying late charges. The second caller found the vehicle parked out front and cleared the charges. So I guess a proper check in would make things smoother for the next renter.

Diony M.
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Customer did not leave a comment.

Victoria J.
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Customer did not leave a comment.

Jenchieh Y.
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Great service and friendly staff.

Terry F.
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Customer did not leave a comment.

Malik A.
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Please find how working that time and send him for consoling and for customer service classes i return asap my work finished maybe hour and half and I filled more than I used and really looking appreciation and I just friendly told that person but he started big time arguing when I told him im just looking appreciation nothing else he said to me why I do this is not my van and when I said ur service is very poor i will call to the customer service (and i did call when i done with him) he said to me i m going to put my bad remarks and u not going to get U Haul next time

Mike M.
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Customer did not leave a comment.

Vanessa K.
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Kudos to the receptionist who greeted us with curtesy. His warm smile and his very friendly personality was a good way to start off our day. We would certainly use this u-haul location again the next time we need to move our furniture.

Rama M.
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The store people are friendly and helpful. Vehicle was ultra clean. Definitely recommended

Cody B.
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Maxy was great! Maxy was friendly and had great customer service!

Cindy B.
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Make sure that you have a person who is trained to attach a trailer to a truck so that it does not fall off the hitch about 5 blocks from the pick up point. He is very lucky that I was able to pull over and get the trailer stopped before it hit someone or another vehicle. It was absolutely terrifying for me.

Abdullah G.
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The gay made it so hard and had no idea what to do. We had to wait about an hour for him to figure out if I have a reservation or not.

Sean R.
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They Were A good group of guys, no complaints.

Devin C.
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Customer did not leave a comment.

Kasey G.
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They were very accommodating and pleasant.

Gregory S.
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Scheduled to pick up my truck at 10am showed up at 10:15 and the location was still closed. Waited an hour after calling into the help center to get truck picked up. Call center ladies very friendly. Poor management at pick up location especially when you are expected to return after reserved amount of hours or day felt time was lost

Heather F.
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Due to the current Covid pandemic the drop off location I was set to drop my rental off at is closed. I spoke to Greg and the dealer at Lakeview to ask if it worked better for me to return the unit to Saskatoon provided I would not be charged the return milage. It was agreed I would return the truck to saskatoon. The rental location said a round trip should also be cheaper but then when I returned the truck and got my receipt it was for more than the initial amount. I questioned this as I was told by Maxy the amount should be cheaper but he then said I had not replied to his text until I didn't have a drop off location. I did have a drop off, one that would not have benefitted uhaul in any way by having a truck in a small town at a closed rental location which effectively means a truck out of service. The only return point I said was not an option was a request that I return it to Canora as it needs servicing there, a town that is over an hour past my destination. I clearly should have left the truck in wynyard with the keys in it and not taken the time and added fuel expense to return the truck to the original rental place. I know have to call customer service numbers to resolve this issue. So generally at this point I would never recommend uhaul to someone unless they were absolutely desperate and it was the only option

Eric L.
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Customer did not leave a comment.

Dale B.
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Same as the other comment. The truck over all was in good shape ran well everything worked properly. Just hate getting scammed over the clean up for a cab that was dirty when I picked up the truck.

barrrie B.
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I brought the truck back a few hours earlier than I expected and the person working there did not know how to process the return. I had to wait until the next day to get receipt mailed to me and charges were about $40 higher than what I had expected.

Val R.
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Maxi went above and beyond. Very polite, friendly and helpful. Even recommended people to help load and unload. He saved me a lot of time!

Gabriel S.
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Customer did not leave a comment.

Joyce L.
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the truck needs a look at re; starting is difficult and the key gets stuck in the ignition ......hard to get out and seems like it is not shutting off properly so you can't get key out

Bernie H.
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The customer service at Lakeview Suds was extraordinary.

Ron B.
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Customer did not leave a comment.

Gerald H.
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The unit we rented was an American model with a speedometer calibrated in the obsolete miles/hour. The kilometre scale was unreadable in normal light. A note should be attached to the steering wheel to warn Canadian drivers of American vehicles that the speedometer reads mph not kmph. Otherwise, unwary drivers might unwittingly exceed local speed limits. Automatic running lights should be mandatory for all vehicles rented out.

Mykhailo M.
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Customer did not leave a comment.

John S.
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U-Haul should make it mandatory for clients to reserve and pay online and the clients should wait their turn when arriving at a pick-up or drop off location. Everybody is in a hurry so if you snooze you should lose.

Sheila D.
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Customer did not leave a comment.

Rohan S.
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Customer did not leave a comment.

ken B.
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Very friendly and knowledgeable

Antonio D.
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The trailer 6x12 mo park light no signal light and no proper maintenance and inspection.

Carlos Z.
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Just do not understand why to make it harder when it comes to refill gas subjecting customers to try to hit such an odd level. It should be we picked up with full tank, it is returned with full tank. Plain and easy.

Susan N.
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The location is in the back of a car wash, extremely icy and dirty from the car wash. The staff (max) was not efficient at the computer, he was friendly enough but just appeared not to be knowledgeable. He went and inspected the vehicle, which was clean, except for the exterior, which at no point were we advised to wash it prior to return. He focused on the cup holder, which was exactly as we had got it, that it was dirty , coffee drops from the guy before us. Easily could have been wiped, but he wanted to charge us as it was his job and he would get in trouble? The improvement here could be training in customer service and common sense. We left the vehicle with far more gas than we needed to and he threatened to charge us for what would be a quick wipe of a coffee holder. I am still shaking my head at the lack of thought on that. In the case this drop off point is of no value, as it takes far longer than driving across the city to drop off and it would be less stressful and far more efficient.

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