Customer Reviews for Lam Auto Sales &Service
(U-Haul Neighborhood Dealer)

77 reviews

470 N Franklin St   Lancaster, PA 17602

(717) 205-2522

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(717) 205-2522

470 N Franklin St
Lancaster, PA 17602

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The vehicle was dirty inside and in the back.

Blanca M. 
Rating:
5.0

Customer did not leave a comment.

JOSE O. 
Rating:
5.0

Customer did not leave a comment.

ARRON L. 
Rating:
3.0

I paid for a dolly and did not receive it but by the time I got to my location, the location I picked up from was closed so not only did I get charged for the dolly that wasn't there, it made my moving experience a lot harder.

lexus V. 
Rating:
5.0

Website sucks. Never accepts ID. Both times I've had to walk in. They take a picture and I walk out. Annoying

TREVOR V. 
Rating:
5.0

Customer did not leave a comment.

NESTOR D. 
Rating:
1.0

Customer did not leave a comment.

TIMISHA C. 
Rating:
5.0

Customer did not leave a comment.

Glenda A. 
Rating:
2.0

When called no one answers phones, the office is a mess, t h e trucks were not cleaned. I have rented uhaul's before and this was my worst experience.

ARISELLIE C. 
Rating:
1.0

Called to do the rental around 12 and the girl who answered said she was about to go on lunch break. Asked when she was returning from lunch break and she said around 2 o'clock. She was the only one that could help us that day so we then did the 24/7 uhaul rental and got there around at 1 and thought that the app would be just the click of a button and it wasnt the entire process took until 1:50 and having to call customer service twice and wait on hold because my reservation that I made was not showing up on uhaul site that I had to sign up for. Had I known that it was going to take that long I would have waited for the girl to come back from her 2 hour lunch break.... it was an awful experience because it was a situation that needed to be expedited because of a situation a friend of mine was in and she needed to get out of her apartment in one day before the exboyfriend got back. We were crunched for time and this didnt make it any easier to do the 24/7 .

jessica G. 
Rating:
4.0

Make it a little easier to maneuver the truck in and out of the lot. Not everyone feels comfortable driving in tight spaces. Other than that, it was a great experience😁

Angela F. 
Rating:
4.0

People were friendly, but parking on site was an issue. Other than that, it was great.

FREDERICK R. 
Rating:
5.0

Confused with picking up. I reserved a truck for a location to pick up, But when I am on the way there , they asked me to go other location for the truck. Luckily the reservation manager found one which is not too far from my house!!

Fusu C. 
Rating:
4.0

Customer did not leave a comment.

AMABLE G. 
Rating:
5.0

Very nice dealing with this location. Friendly!

MICHAEL A. 
Rating:
1.0

I would suggest that you charge customers right away not when they dropped it off. I got 100 taken away from me still waiting on my refund

William K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
1.0

Customer did not leave a comment.

TSHISEKEDI M. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
4.0

Customer did not leave a comment.

elizabeth D. 
Rating:
1.0

The truck still had trash in it and it was obvious it had not been sanitized like Uhaul stared for COVID 19. (I rented one in South Carolina a month ago and you could see and smell it had been sanitized. Plus it had a seal on the door showing it had been). The facility was dirty and even though the signs were on the door, only the clerk had a mask on. Customer service was poor. Even though she started with me , she answered the phone and proceeded to answer questions, look up information, and schedule an appointment.

Caroline S. 
Rating:
3.0

The back floor was covered in dirt and broken glass, I didn't have a broom and I just had to put my stuff on the dirt which sucked. They were nice and had it ready last minute for me which I really appreciate as I had to move last minute! Thank you

Amanda G. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
3.0

Customer did not leave a comment.

Kambria B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
2.0

Not the owners fault but the location is shady, and they dont provide anywhere for parking a car while you use the hauler.

Keaton A. 
Rating:
5.0

A/C was not working

JOSE R. 
Rating:
3.0

Customer did not leave a comment.

LADINA E. 
Rating:
5.0

I don't know whose fault was it but I go charged twice. Other than that I will most certainly rent from this spot again and again. Very stress free and all charges are fair and upfront. The whole experience was great. I didn't see any areas that need improvement at this time to be honest.

Julio G. 
Rating:
1.0

I had my appointment to pick up the truck at 9:00 AM. The location opened late and then I had to wait around 15 minutes to be helped.

desiderio R. 
Rating:
3.0

Customer did not leave a comment.

Wendy R. 
Rating:
5.0

Customer did not leave a comment.

Jesus M. 
Rating:
3.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Hollie J. 
Rating:
5.0

I really like the truck hope to come next time

Musah A. 
Rating:
2.0

Customer did not leave a comment.

Maegen A. 
Rating:
1.0

Staff should be present. I waited in the cold for an hour outside of a locked building on able to obtain the vehicle I rented. Location is crowded, cluttered and messy. Staff needed to be tracked down by U-Haul. When they arrived, They slowly enter the building with no sense of urgency after keeping their customers waiting for over an hour. I will never use this location again.

Jessica P. 
Rating:
3.0

Customer did not leave a comment.

Sandra B. 
Rating:
3.0

The inside of the van wreaked of cigarettes. It was clean though! The gentleman who was there when the place opened had no idea what he was doing and we, and another customer, had to wait about 40 min until the gal showed up to get things going. Once she showed, it was fast and easy.

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

Marco C. 
Rating:
4.0

Nice customer service

Daniel T. 
Rating:
2.0

Customer did not leave a comment.

Liz C. 
Rating:
5.0

Customer did not leave a comment.

Jasmine C. 
Rating:
3.0

We originally reserved a truck at gas plus plus but they ended up not having one available. We lost about an hour and a half of time working and it was a great inconvenience having to get it figured out and go to another location.

Stephen H. 
Rating:
4.0

Customer did not leave a comment.

James Z. 
Rating:
4.0

The area is a little rough side of town but the woman we spoke with was very nice. Thank you

ben R. 
Rating:
5.0

Great staff, very helpful and friendly.

Ross M. 
Rating:
4.0

More accuracy on fuel. Drove truck a total of TWO miles and it required 3.5 gallons of gas to refill to the recorded 3/4 tank.

Leigh M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
3.0

Customer did not leave a comment.

Jazmin T. 
Rating:
4.0

Parking lot was small and tight. Staff was awesome.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
3.0

Customer did not leave a comment.

Debbie H. 
Rating:
3.0

Customer did not leave a comment.

Beverly M. 
Rating:
1.0

The side mirrors did not move I could barely see to drive.

Marisa F. 
Rating:
3.0

Customer did not leave a comment.

joe E. 
Rating:
4.0

Customer did not leave a comment.

Frederick D. 
Rating:
4.0

Customer did not leave a comment.

Loretta G. 
Rating:
5.0

Nothing u are very excellent people??. Thank you

David A. 
Rating:
4.0

Online app chat stopped answering me and left me without a response for a long time. Had to go inside the business to get it done.

Shawn V. 
Rating:
4.0

Favorable

Angelica M. 
Rating:
3.0

Ask for gas receipt and give a receipt for mileage at the end of the move.

Moa S. 
Rating:
4.0

none

Tam T. 
Rating:
1.0

I didn't get refund or discount because i putted more gas than

ODNEL C. 
Rating:
5.0

Trucks should be full and not this gauge trick your company uses. The customer always gets cheated this way. My truck was allegedly 3/8 and I ended returning it 1/2 full cause the gauge on the truck has no 3/8 configuration or line. In my book that's cheating. Also I attempted to dispute the trucks condition and when I went to upload pics it failed and when I did it again the likn expired. So I had no way to file my dispute. I feel the vehicle should be inspected with the rep and customer before it leaves the lot and when its returned to avoid any issues.

julio G. 
Rating:
5.0

Customer did not leave a comment.

melvin R. 
Rating:
4.0

Owner was not present to explain the functions of the vehicle. Owner was not aware of my reservation so she left the business early, auto mechanic had to call her, she was supposed to show up but did business with me on the phone. I was quoted a entirely different price. I got a discount but not the one that I was quoted.

MAXINE A. 
Rating:
3.0

Customer did not leave a comment.

Judith J. 
Rating:
3.0

Customer did not leave a comment.

Andrea W. 
Rating:
5.0

Creo que no hay nada que mejorar es un servicio excelente esa es mi opinión

willy M. 
Rating:
4.0

Customer did not leave a comment.

richard C. 
Rating:
3.0

Customer did not leave a comment.

Amber W. 
Rating:
1.0

You should not judge a person's intelligence by their appearance and then have the audacity to take two hundred extra dollars off their pre paid card. On the receipt that was given says a hundred dollars was taken off but, I was notified that Lam Auto had taken three hundred dollars altogether instead of just one hundred like initially discussed. That was Completely unacceptable!

tiffiny N. 
Rating:
5.0

Customer did not leave a comment.

Ralph R. 
Rating:
5.0

Excellent customer service!!!

JULIA S. 
Rating:
3.0

The space in between the front seats needed to be wiped down and the cargo area needed to be mopped.

Ana O. 
Rating:
3.0

Tight parking lot with no clear U-Haul sign and poor lighting for after hours drop off.

Robert R. 
No reviews have been submitted for this location.

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