Customer did not leave a comment.JOSEPH W.
Customer Reviews for Land O Lakes Storage
(U-Haul Neighborhood Dealer)
Land O' Lakes, FL 34638
Services at this Location:
- Mon-Sat: 9 am - 5 pm
- Sun: Closed
Special Operating Hours
- 4/22/2021: 9:00 am - 12:00 pm
- Free towing inspection
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience!Michael D.
Customer did not leave a comment.HEMANT R.
Customer did not leave a comment.Pamela B.
Customer did not leave a comment.steven R.
Got my money taken twice from my account, for what ?Vladislav P.
Customer did not leave a comment.Lynette C.
They don't answer the phone and the driveway is hard to see. I passed it twice.Lori W.
Customer did not leave a comment.Patrick S.
Customer did not leave a comment.Kerry F.
Make sure to check the truck to see if the pervious renter left a lock on it. That is the issues we had, but the guy was awesome and came right over to the lot. He realize he couldn't just use bolt cutters on the lock so he gave us a bigger truck for the same price.Nikolay S.
Customer did not leave a comment.ALEXANDER H.
Customer did not leave a comment.Jessica P.
Customer did not leave a comment.elizabeth L.
Customer did not leave a comment.Jeff B.
I was really in a last minute bind when I called here and spoke with Kevin. He went above and beyond in helping me! I was so grateful for him and highly recommend his facility.Janet L.
Keep the customer service flowingNathan W.
Customer did not leave a comment.JORGE P.
Customer did not leave a comment.JONATHAN E.
Customer did not leave a comment.Antonio M.
Customer did not leave a comment.Richard T.
Customer did not leave a comment.Jason G.
How about a sign for what to do with drop-offs when the facility is closedChris C.
Customer did not leave a comment.Marcio P.
Customer did not leave a comment.Andrew R.
Nothing very kind and would use them againPatricia Y.
Had a good hook up experience, helped with getting things set up, etc. thanks for the great customer serviceRobert H.
Even though I returned during business hours to be safe ... there was no one availablePamela N.
Rep was also helpful & responded quickly.Maureen C.
Great customer service, easy to use online check in and overall grear experience for this location. Thank you for making it so easy to use from start to finish!!marce T.
Customer did not leave a comment.JORGE A.
Empty office, no workers presence. Had to unhook and lift by myself. Called number, the owner was on vacation and couldn't check in equipment or help in the return. I will NEVER go to that location ever again. Took 30 minutes to get someone on the phone. Really dirt bag operation there.russell W.
No suggestion, the exoerience was excellentDONALDEDWIN S.
Customer did not leave a comment.michael M.
Customer did not leave a comment.Christopher R.
Attendants not wearing masks, smoking cigarettes while serving customers.Irvin V.
Vehicle was dirty and smelled terrible. Vehicle A/C was not working properly. We requested furniture dollies and none were available nor were moving blankets. We will not use this location again which is unfortunate because it is very convenient to where we live. Next time we will drive farther for a better equipped and maintained location.Jamie C.
Customer did not leave a comment.Sandra H.
Kevin was great, friendly and responsive to my needs.John M.
The truck was nasty inside and the back had a ton of dirt and cigarette buds inside.Gynnifer B.
Customer did not leave a comment.catherine S.
Customer did not leave a comment.Marc L.
Not a thing it worked easy easyJohn S.
Customer did not leave a comment.ANGEL R.
Customer did not leave a comment.William M.
Equipment worked perfectly. On site staff was very helpful and courteous.DANIEL A.
Customer did not leave a comment.Luis C.
I arrived early. Kevin was with another customer, but immediately acknowledged me. He made the whole process extremely easy and I would definitely return to him and recommend this location for future rentals.Michael R.
Customer did not leave a comment.Marc L.
Uhaul truck itself was great got the job done and price was perfect for us. Pick up location wasnt as bad as the drop off location. I felt very uncomfortable in the location I dropped off the truck. Felt very sketchy and I worried the whole night that the truck would get stolen or that the truck would be turned in correctly by the gas station clerk. Wouldnt never want to experience that again.Henry C.
Customer did not leave a comment.German O.
Customer did not leave a comment.Cindy S.
Customer did not leave a comment.Charles B.
Lot of problems taking the vehicle out of park. Shifter handle is most of the time locked up.Ketner P.
Very convenient for my drop off, rep was courteous and easy to work withFrank B.
Very helpful and friendly!kevin S.
Customer did not leave a comment.Rodolfo G.
I would like to see my reservation be there as requested...shouldnt have to waitWarren D.
Kevin was nice to work with professional and easy going.Brian S.
Customer did not leave a comment.dawn B.
No one that work there was on site. There was a carpenter working on a shed that was helpful.Gerard C.
Customer did not leave a comment.Erickson M.
Kevin was very helpful and easy to work with.RONALD J.
Customer did not leave a comment.Kieran H.
I would not change anything, the representative was very informative on the truck and walked around the truck with me explaining everything I needed to know..... Perfect ðŸ‘jesse C.
Customer did not leave a comment.Richard N.
Customer did not leave a comment.Steven S.
I rented it for 4 days. This morning, the morning after the evening I rented it, I got a new contract that says I can only keep it for 15 hours and must return it before I even load it.Mark B.
Kevin was helpful, and made this an easy rental experience. Thanks!T Jason M.
Kevin is always responsive cordial and professional. He continues to improve the place. Will definitely rent from him in the future.Nelson S.
No recommendations - it was a flawless experience. Thank you!Jim M.
The owner / operator of the location is a great guy.. Cooperate screwed everything up..Everything! I even did all the reservation online and still stuff managed to get turned around! He was patient and helped to clear everything up..I was literally losing my mind b/c my movers were on the way to the house! He was just great..Renee R.
Kevin was Amazing and very Helpful!! Would highly recommend!!Crystal Y.
the app was horrible and crap . if it was not for kevin at the pick up location helping me then i would not been able to leave with the truck . u-haul get your stuff together and fix the app!!!John D.
Customer did not leave a comment.Scott F.
Customer did not leave a comment.Marcio P.
After hours drop-off. No problems.Kik L.
Customer did not leave a comment.ronald B.
We initially booked a truck from a location down the road and when we got there the keys were never placed in the lockbox. We made a phone call to Land O Lakes U-Haul and he told us to come down and he would transfer the reservation. He had us on the road and preparing for our move right away. Excellent customer service!JAMES O.
Kevin is excellent! Great customer service and friendly!MICHAEL F.
Customer did not leave a comment.Nicole R.
Customer did not leave a comment.Christina R.
Great customer servicejesse N.
I was told someone was going to be at this location till 5 pm I got there at 4:50 he was gone and then trying to get help with customer service I had to deal with a unhappy employee named Virginia , you can hear it in her voice that she was so unhappy to deal with a customer like me on the weekend. Actually she was just trying her best to just rush me off the phone and give me false information that got me in the situation I was in !! The reservation manager after her was very helpful and I was very pleased with her help she was very polite and professional.Fernando B.
Customer did not leave a comment.ron C.
No one on site, but manager did do as promised by following up checked in equipmentSteven D.
We dropped off during daytime hours and still put the keys in the drop box. Not sure if I would recommend.Amanda C.
Customer did not leave a comment.velmont M.
Customer did not leave a comment.Francisco R.
I've worked for BMW for two decades. Customer service is everything. On one of the biggest days of my life, when timing was everything we trusted Uhaul for the move. On my way to pick up the truck (with moving helpers and friends waiting) I get a call in the car that the place I secured my rental days earlier doesn't have the size truck I rented. I'm relocated to another facility (who handled things well), but even the truck I get has no gas. They also don't have the trailer I rented along with the truck. I wind up not getting the trailer, waiting for the truck I had secured days earlier, and having to stop for gas before I meet everyone back at my house. Since the paid help were already there I get hit with an additional two hours from them ($120). I finally get loaded up, take the 80 mile drive to my new location, and unpack for two hours in the rain (would have been avoided if my original order was handled correctly. From a business/professional standpoint this is probably the worst experience of my life.Lisa J.
Customer did not leave a comment.Steven R.
Customer did not leave a comment.John D M.
Provide the additional equipment that was rented such as an appliance dolly and pads with the truck. I rented both and neither were in the truck like they were supposed to be. I had to drive the rental truck to Lowe's to rent my own appliance dolly. Increasing the amount of miles I put on the truck which I also had to pay for.David B.
Customer did not leave a comment.Craig B.
Customer did not leave a comment.Timothy H.
Customer did not leave a comment.TIMOTHY W.
Customer did not leave a comment.william C.
Amazing service, everything well kept. I picked up the the truck and was on my way in less than 15 min.Uriel G.
Customer did not leave a comment.Kurtis F.