Customer Reviews for Land O Lakes Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Land O Lakes Storage

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rickey D. on

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Roger E. on

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Israel P. on

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The place looks like a dump. A uhaul rep should check this place out. The guy also told me they have been closed for two weeks. Doesn’t make any since. The office is a joke.

Jobel B. on

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Kevin met us to drop off and we were in and out in minutes

BRUCE D. on

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Valerie C. on

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Quick friendly service

irwin B. on

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edwin R. on

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Bryan J. on

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no one was there and found out guy took the day off and my rental wasnt ready. took over an hour with several agents on the phone to finally get a truck someone just brought back. no apology or discount after having to spend an hour on the phone and having to work it out myself.

michael H. on

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Excellent Customer service

Elizabeth B. on

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HEATHER W. on

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stephen F. on

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Kelly R. on

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Was very sweet and helped me take off car from dolly.

Thomas F. on

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owner showed up 2 hours late, per Uhaul and others waiting it's a very common occurrence at this location

Antonio D. on

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Daniel C. on

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michelle R. on

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Excellent service

Michael L. on

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Lawrence S. on

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Very quick service. No change needed.

Julio R. on

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Nice service, good truck. I recommend this place for rent an equipment. Nice personal. Not complaints. Thanks!

Michael B. on

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David R. on

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Dale K. on

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Sarah T. on

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There was no one present at this location and it took 90 minutes with customer service to get our truck. We talked to the owner and he seemed like we were bothering him. I will never rent from this location or recommend it to anyone I know.

ralph P. on

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CLEAN THE PLACE

Mortafa E. on

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Kenneth F. on

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Derek W. on

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We ended up finding ants in the cab of the truck. Will be choosing a different location if ever needed in the future

bruce J. on

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DAVID M. on

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The location, office was a mess. The person managing the location was busy playing video games on his phone, took twice as long as it should have

Nicholas O. on

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Had no idea originally that a different drop off location was not for moving vans and hit with a large fee I would like to rectify by returning the vehicle myself if possible. The overnight check in online method did not notify or remind me of this when I was returning vehicle to new location.

Nachelle H. on

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Byron B. on

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Great customer service

Edward K. on

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Jan K. on

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great customer service!

beshay A. on

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I am satisfied with the service and appreciate what Kevin did

vicki D. on

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Alisa O. on

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I actually dropped the truck off at a different location - State Road 52 - and they were closed at time of drop off. Easy to park truck and leave key in the drop off box. A little further out than I would have liked.

robert M. on

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William D. on

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Williamson W. on

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Kevin was very professional, I had a great experience, I was impressed with the service, thank you very much.

Robert T. on

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Very helpful and attentive young man.

Barry W. on

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jose A. on

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Nicholas D. on

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ron P. on

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I just dropped off the truck after hours but it looks like this place could use some blacktop all mud here

Justin W. on

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Delma B. on

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This place was close and conveniently located to my house.

Juan Carlos J. on

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Joshua H. on

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No pads per rental contract. I was told I would not be charged, but I was and charged for items I did not rent.

jacqueline P. on

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Everything was perfect!

JOSE R. on

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Mary B. on

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We waited 40 minutes for the store to open which Is 9am!!7

Patrick A. on

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I think the most important thing in running a business in opening on time. If your hours say your open at 9:00 AM...then you should be open at 9:00 AM not 9:23 AM. Me and four other customers were waiting for the store operator to show up to rent us our vehicles. He said there was heavy traffic in Port Richie...it was Saturday...no traffic.

Victoria M. on

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Barry B. on

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Keep up the great service. Thank you!

Valerie C. on

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Little parking on muddy grassy field.

withey S. on

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It was perfect!:-) Thank You :-))

Peter B. on

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Location was a mud pit, ruined a pair of sneakers walking around the lot and getting to the truck

Zackery B. on

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Marcos P. on

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Had to wait 30 minutes until they open doors at 10:30am. Had appointment with client and arrived late due to unprofessionalism from attendant. Truck was dirty and attendant had poor customer service skills. Felt discriminated...

Melissa B. on

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No one was there, door locked and voicemail full. Spent hour trying to get someone on the phone as I was concerned about leaving trailer and something happening to it. If you are a rental facility for uhaul I believe you should, if nothing else have a voicemail for people to leave a message. I was tired from driving 3000 miles and just wanted to be done. Horrible business practices.

Orlando R. on

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Alice H. on

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The U-Haul had White clay like substance on both passenger and driver floor. And the Truck pulled to the right during our eight hour drive.

joseph H. on

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Carlos A. on

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my experience was extremely positive, your online booking and pick up was very user-friendly and very convenient. I am very happy with the overall experience .

turner C. on

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None excellent service.

jessica S. on

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Easiest pick up! In and out the door quickly so we could get started loading up!

walter R. on

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Dennis S. on

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Neil M. on

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Served its purpose.

James F. on

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Turner M. on

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Owner was not there to give us the keys, despite having a reservation. Had to wait 30+ minutes for him to arrive.

Bryson R. on

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JUAN C. on

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No need to improve anything at this location. The service at this location is excellent. The U-haul assistant was very polite and courteous, treating me as a VIP customer.

robert M. on

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Peter R. on

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Jon H. on

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My local guy made it easy with his app and did it over the phone. The only gripe I have with UHaul is you typically stand around for 30 minutes doing paperwork. This time it was a beeeze.

Kyle P. on

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Joseph R. on

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Patriva M. on

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Excellent customer service

David S. on

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Michelle A. on

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Richard C. on

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valerie C. on

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Fast great customer service. Friendly.

Allen W. on

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lavelle B. on

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Ryan O. on

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Sasha B. on

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Craig M. on

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brian T. on

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tiffany M. on

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Darlinda L. on

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jose A. on

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the service was very good no improvement needed

Carolyn L. on

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Garry W. on

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Left the location without having the lights checked. Luckily, the police did the check for me enroute. Troubleshoot to a poor connection. Cleaned contacts and got lights to work Original issue was reserved trailer at the other facility on 54 did not have the item when attempting to pickup. Unacceptable as I physically went to the facility weeks prior and made the reservation. Their comment was that their system must be having problems. Oh well....very disappointed. Thankfully the shop above had a trailer

dolly M. on

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Very polite and nice gentleman.

MIGUEL V. on

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Tom E. on

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