Customer Reviews for Land of Spices
(U-Haul Neighborhood Dealer)

75 reviews

707 Memorial Ave   Thunder Bay, ON P7B3Z7

(807) 333-0391

Hours

  • Mon–Sat
    11 am–9 pm
  • Sunday
    1 pm–9 pm

Services at this Location:

Contact Us

(807) 333-0391

707 Memorial Ave
Thunder Bay, ON P7B3Z7

Services at this Location:

Hours

  • Mon–Sat
    11 am–9 pm
  • Sunday
    1 pm–9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Edward L. 
Rating:
3.0

Difficult to understand their English. Names not correct.

KEIRA M. 
Rating:
5.0

Customer did not leave a comment.

Barbara R. 
Rating:
5.0

Wonderful help and reliable equipment, thanks. Will recommend

David F. 
Rating:
5.0

Customer did not leave a comment.

eric B. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
3.0

The trucks could be cleaned a bit or whipped out

Mike B. 
Rating:
3.0

The waiting time was horrible 45 min wait , the girl was very confused and didn't know how to use her lap top very well more training would help her. Also the truck was on empty and totally dirty that was very frustrating when I had a set time to use this uhaul overall it was not a good experience

Loius V. 
Rating:
5.0

Nice truck

Kim S. 
Rating:
3.0

Lock to get the keys were stuck. I only got the keys about 15 minutes after struggling with the lock. If you can replace the key to lock that will be great.

Prince J. 
Rating:
5.0

The owner went out of his way to fix as best as he could the problem

Darren S. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
3.0

Uhaul was full of mud, and garbage all over cab. Vehicle smelt like cigarettes. When I picked up the uhaul the truck had little gas (1/4 tank).

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

Great service.

Dave M. 
Rating:
3.0

Customer did not leave a comment.

Seth A. 
Rating:
5.0

Customer did not leave a comment.

Mohan Rao P. 
Rating:
4.0

Customer did not leave a comment.

Ryan N. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
1.0

Charged us for damage after they voided the smart move we purchased at pick up

Joshua P. 
Rating:
5.0

The scheduling department was horrible to work with, unable to be reached and contacted me way too last minute to tell me I had no uhaul in my area. This should have been communicated at least a week in advance to plan accordingly.

brigitte G. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
1.0

Poorly run, reserve something don't get it

Tana A. 
Rating:
5.0

All good

JERAMY J. 
Rating:
1.0

Customer did not leave a comment.

Catherine H. 
Rating:
3.0

He helped us alot friendly and the Squier st. Location not good at all , no one available to talk to , no visible sinage and very sketchy.

melissa P. 
Rating:
5.0

Friendly people and always ready to help.

Anshul J. 
Rating:
5.0

Customer did not leave a comment.

Rolfe B. 
Rating:
1.0

I got double charged $119 upon pick up. When I asked the employee they assured me that was not the case. I arrived at the location on time for drop off as per the contract agreement however, there was no one at the location during business hours. I did my due diligence and locked the dolly I rented in the truck and used the drop box they had for uhaul keys outside the door. I thought this would be reasonable considering I waited 40 minutes for an employee to arrive. I checked my bank statement later that evening and I was charged an extra $25 which I'm assuming was for the use of the drop box. VERY VERY UNIMPRESSED.

Mackenzie M. 
Rating:
4.0

Informative and helpful store person.

Gaurav D. 
Rating:
2.0

The uhaul was filthy, other people's items still in the cab as well as used napkins etc. Stains and sticky stuff all over the cup holders. With COVID still being a concern, I would have expected it to be clean. The staff didn't say much at pickup or drop off and then forged my signature in the receipt document that I was never shown.

Jillian J. 
Rating:
3.0

Customer did not leave a comment.

bryon C. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
2.0

Uhaul was switched for one almost half the size. Original size had been booked to have a ramp and the 10' did not and was too small resulting in several extra trips and more mileage costs. The back door cables were broken causing a major safety issue and inconvenience as it was extremely difficult to open and close the door (required tools to make it work). Had ordered a dolly and cart and moving blankets and none of those were supplied, with no call or notice in advance indicating this so I was unable to make alternate arrangements for those things. I would appreciate a call about this from customer service: (807) 474-8766. Thank you.

Kathryn H. 
Rating:
4.0

Customer did not leave a comment.

Shaun M. 
Rating:
4.0

Customer did not leave a comment.

robert H. 
Rating:
4.0

Customer did not leave a comment.

IVAN C. 
Rating:
3.0

I went to pick up vehicle and the keys were not available when agreed upon. Regional manager showed up and was helpful in getting me on my way and issued a $50 credit on the spot. Unfortunately whoever dropped the truck off previously did not clean the truck. The inside floors were caked in mud and there was takeout food wrappers stuffed between the seats. The outside of the truck was caked with red mud. Since I did not pick up a clean truck I did not drop it off clean. Yet i have been charged the $25 cleaning fee. So you are charging me because I didn't clean the all ready filthy truck. Now that is a scam and a half. Very not impressed at all

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Chandra W. 
Rating:
5.0

Customer did not leave a comment.

Dave M. 
Rating:
5.0

Customer did not leave a comment.

Haojin D. 
Rating:
1.0

They say gas was recorded @ 3/4, yet it was @ 5/8, Windshield Was fluid could not see the level = Very Low. I had to sweep the half shovel of dirt from the cube van box, Candies in the window defrost vents, Incompetent of Safety First & Incompetent of Knowledge of Equipment. No Office Printer, Now Wash Fluid & No Elect 4 wire extention from the U-Haul Trailer to the rented Tail / Brake & Turn Trailer Light Plug in. No Clue of Safety for the customer & they let me leave Un-Safe, I went to the U-Haul Station @ Central Ave & Squire St in Thunder Bay that I have the highest Respect For & Although they were not really obliged to correct all of my Safety Issues, They Fixed my serious concerns & they @ Central & Squire in Thunder Bay Ontario are a Credit To U-Haul. That Memorial outfit should have an "Under-Cover Boss pose as a Customer. I'd rather do business with Larry, Moe & Curly, High Respects for the Central & Squire Shop. Customer Service is @ Central & Squire, But Not @ Memorial. Liability is a big issue here on your U-Haul Reputation.

KARL G. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

The place and person working were great.

Michael Y. 
Rating:
5.0

Hello This is in no way a complaint, but quite the opposite. I want to commend and say thank you to the young lady working at the 707 Memorial Avenue, Thunder Bay location. I wish I had taken the time to get her name. I was under a considerable amount of stress, dealing with a very difficult situation when I arrived to pick up my scheduled truck. It may have seemed like a small gesture for her, but her kindness and attentiveness left me feeling like I just might get through the horrible day that lay ahead of me. I wanted to just express my gratitude - and how much I appreciated the beautiful customer service she displayed.

Koralea R. 
Rating:
1.0

This was not the location we chose. We asked for Johns st rd which is beside our house and instead had to drive across town to pick up and drop off. Truck was dirty (had sunflower seeds all over the place). It was not the size of truck we ordered either and we got stuck with a smaller truck and had to make more runs. Also when we picked it up the gas tank was on empty. Very poor service. We have used uhaul a number of times and have always been happy in the past. After this experience it will be our last.

Mario A. 
Rating:
1.0

My reservation was for 10:30, I had to wait a half an hour as the location did not open until 11. Once it opened the worker told me that she gave me instructions on how to get my key, but I never received any and she fumbled to find them herself. I then was told that I had to bring the truck back in 3hrs (you're given 4 to move). I brought it back and then there was an issue with the amount of fuel. It was barely below what it was when I received the truck as I was only moving 5km away.. I had to put $10 worth of fuel into it to make them happy. Overall, a terrible experience. Will never rent a uhaul from that location again.

Maddison H. 
Rating:
3.0

Not to double charge a customer!! And when a customer wants to the full payment in advance you let them.. you dont double charge them! I will not be using this company again.. I am very disappointed

Sylvia C. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
3.0

Customer did not leave a comment.

cheryl P. 
Rating:
4.0

Customer did not leave a comment.

Zachary M. 
Rating:
3.0

All was good.

CORRINA C. 
Rating:
2.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
3.0

I had to sweep out the back of the truck first. They charged my Visa more than the invoice amount!!! Now what??

Blaine H. 
Rating:
5.0

Great service, will definitely come back next time I need a rental.

Dave M. 
Rating:
5.0

Land of Spices provided excellent service. UHaul provided poor service. My truck was scheduled for 9am pick up and it was rescheduled to 1pm at the last minute.

Fiona N. 
Rating:
5.0

Great service, nice lady, she does a fabulous job. 👏👋

John G. 
Rating:
1.0

When I picked up the truck it was covered in road salt (Northwestern Ontario in winter) couldn't see out the windows, mirrors were coated in salt. the interior was really really dirty. I had to clean it and wash all the glass before starting my trip.

kathleen R. 
Rating:
5.0

Customer did not leave a comment.

Nicole M. 
Rating:
4.0

Make sure tires have appropriate level of air in the tire. Low pressure warning came on, on the dash. Still had enough air to drive safely just a heads up

Ashley H. 
Rating:
5.0

Customer did not leave a comment.

SAHIB J. 
Rating:
2.0

My pick up location was changed to this store. they did not have the box dolly I requested and said they would not get one for a week while the previous location I chose DID have one.Im I was asked by the store emp to open ALL of the other trucks and trailer to look for my reserved dolly. I also selected mobile pick up but still had to enter the store to pick up my key instead of using the exterior boxes. Snow was not properly cleared around the truck so I was not able to propery inspect the passenger side at time of pick up and slipped twice while inspecting the driver side. Also snow was not cleared around the other trucks when I was looking for my dolly. At drop off the emp did not inspect the truck and said she would do it herself afterwards. (she was dealing with another non-uhaul customer at the time). No issues were found I assume as I got my emailed receipt not long after. Overall not a great experience at the location but the truck ran great and got the job done. I will go back to my orig pick up location if possible next time.

Shamus C. 
Rating:
5.0

Customer did not leave a comment.

Jacob T. 
Rating:
4.0

Customer did not leave a comment.

KARLCHRISTOPHER A. 
Rating:
1.0

Sales representative doesn't know what they are doing

Hilowle H. 
Rating:
1.0

Got charged for gas after I had filled up the vehicle twice . Asshole scammers screwing be over every single rental . I hate having to use Uhaul , such a cheat and a hassle

BEN S. 
Rating:
2.0

I was charged twice and did not get my money back after I request.

SHREYKUMAR P. 
Rating:
1.0

Maybe was 10 minutes after the time to drop off and got charged for another day and a full insurance and a $50 dollar charge for gas which it was at the mark I got the truck. Only drove 20 km if that. So my final bill was was more then double then I should've paid. Was automatically charged to my credit card without my acknowledgment. She just charged it to the credit card From my file. I will go to the location tomorrow to ask how this is possible. Very disappointed when I got my email bill.

MASSIMOA P. 
Rating:
5.0

The person I dealt with was very courteous and efficient. I will go back if I need a large truck again

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

JOHNJ N. 
Rating:
3.0

Customer did not leave a comment.

Edmund G. 
Rating:
4.0

Tank was not completely full on departure. That should have been explained to the customer.

DALE M. 
Rating:
3.0

Customer did not leave a comment.

Dave T. 
No reviews have been submitted for this location.

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