They were very accommodating and easy to work with, truck was in great shape and everything was working well - highly recommend this location - definitely a great experience - we rented twice from them in a month and our son also rented from them -
Craig G
Customer Reviews for Larry J Gibson Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
These guys ran this location like a pit crew. Usually it’s like pond water trying to get your stuff picked up in an out in record timing. Super nice guys 10 out of 10 would recommend again!
Brandon SGreat place to rent from, thank you again !!
BRIAN DQuick, professional, and friendly.
Joseph VAbsolutely nothing! They are fantastic!!
Sylvia BWhile personable, the owner came across as dishonest. He added back the insurance even though I opted out when making the reservation. When I called to complain later that day after receiving my e-mail receipt, he stated that it was my responsibility to decline it again and not his responsibility to tell me he added it back. He also claimed that he made no money on the insurance, but a quick Google AI search showed that not to be true as dealers do get commissions on rentals as well as on insurance. He said that he could call U-Haul to have it removed but it would take too long and I should handle it myself. When I did after the call, it was already taken off as he obviously took care of it after all.
Keith DWas really satisfied with the quickness and convenience , courtesy, and kindness. Thank you so much. Keep it up!
connie tnothing, it is an easy location to get to and its quick and easy to pick up and go plus return
STEPHEN BVery friendly. Dropped off rentals here twice and would make it my first stop for a rental if needed.
CHRISTOPHER SThe link sent to remote check-in didn't work, but they still had the truck sitting out for use and ready to go.
TRACY SNothing. It was quick and easy
SCOTT CPeople here were helpful and pleasant
Mark BFloor was dirty door needed lubricant People were very friendly and helpful
RANDALL PMore lighting in the parking lot. It was difficult to see when dropping off the U-Haul at night. Other than that it was great.
AMANDA HThey need more room but it was fine
jon lThis place was closed when I dropped off.
EBEN BLarry, I took a picture of the gas before I left and I thought I had enough in there.
DELANEY GGreat and friendly staff every time I go there to rent.
PHILLIP REverything was easy & perfect!
CHRISTINA PWonderful people. Very helpful and accommodating. Highly recommend !
Tim YKeep being customer focused, kind, professional and accommodating!! Thanks Larry and Thomas! Very Satisfied!!
SONYA SVery clean trucks and friendly service
NANCY GNo one was there I’ve visited multiple times and no ones been in the office I dropped off my vehicle and got accused of damaging it
Leordany VMake sure to tell them to just fill the tank to full, otherwise, you will charge them no matter what! I replaced the gas that was used but was charged for two gallons after returning the van. Van had low tire light and low washer light come on when it was started. Also, an engine light was on. I did tell them in the office when I returned the vehicle, knowing that most people would not. I maybe should have just not said anything since I got charged extra for two measly gallons of gas, but I am not like that. Two gallons does not usually move the needle for the gas tank. I feel as if I was charged for that gas unjustly. That's just my opinion. Main gentleman in the office was very pleasant and very helpful originally though.
JULIA BGreat customer service! Very helpful and kind and we will definitely recommend to family and friends! Thank you!
KANSAS KThe gentleman that assisted me was very nice and hands helpful!! He even assisted me by putting the two wheeler in the truck for me, because I have severe back issues. As for the truck… it was an older truck and was fine. I didn’t have any issues with it, but it did start running really rough at the end of the day.
ROBYN KService was great and on time. I was very pleased with my experience in renting one of your trucks.
DENNIS CClean equipment better
David CExcellent service! Friendly and helpful staff! Great experience!!!
LAURISA SEverything you could ask for an more. Thanks!
Jed GI had an excellent experience returning my trailer at this U-Haul location. Even though the employee was finishing up with another customer when I arrived, he helped me promptly as soon as he was done. He clearly directed me where to drive so he could safely unhook the trailer himself, which made the return process quick and stress-free. He handled everything efficiently and professionally. After we were finished, he removed his work gloves and shook my hand, which I genuinely appreciated. The entire interaction was fast, courteous, and professional, and it left a very positive impression. This is exactly the level of service I expect and hope to see at U-Haul locations.
VOLKER KNothing! Aways have the equipment I've needed on hand without any wait. Very friendly and accommodating.
JOHN OEasy in and out.
PHILLIP DEverything was perfect!!!
Cheri KDrop off was very smooth. 5 stars
JAMES SEverything was smooth. I appreciate Larry & Thomas! Very helpful. Highly recommend!
Brian DGood experience, I highly recommend
KENNETH OThe seat belts did not work. The battery light was on but they assured me that it was only a sensor issue and should not cause any problems, they were right.
SHAHID KGreat customer service!
Ryan BI love the night drop option, I returned a trailer last night. Easy to use, great lighting at night. Last week I returned two trucks to that location & the signage of where to go is great.
DAVID FU-haul must have had my order confused with another. I received phone calls and text trying to have me return the truck to a different location.
Charles PTruck was ready when I arrived , check in was easy and pain free - returned it early and process was easy and sweet sailing , THANK YOU ! I will return to this location for future UHAUL needs ! I appreciate you .
Jeremiah FThomas went above and beyond to ensure the experience ran smoothly. He was so helpful and we appreciated everything he did.
Kim WI ended up renting a trailer and I am very grateful with the help. After finding out what I was needed, they even saved me some money compared to what I thought I needed. Highly recommended.
JEFF CWhen I picked up the vehicle it had 28,338 miles on it and your system had it as 28,238 miles. I went to upload photo on the app to change it and it wouldn’t allow me. Before driving off from the facility, I went into your office to point it out and you said it would be corrected. You obviously didn’t correct it and are full of shit. You now proceed to charge me $154 for mileage when I put 30 miles on the thing. How does 30 miles x $1.19 equal $154? Don’t ever rent a U Haul from this facility as they are liars and thief’s who will blatantly steal from you to try and earn a quick buck.
Dan BVery prompt and efficient
LARRY GLarry is great! Always helpful.
JOSHUA AI showed up the uhaul had 5/8tank or so and a as told it had 3/4 tank. I dropped of with 7/8 tank. I was charged for extra mileage. I didnt have enough miles for the move storage and return truck.
Bo C