Customer Reviews for Laymans Automotive and Towing
(U-Haul Neighborhood Dealer)

467 reviews

701 Jefferson St   Harrisonburg, VA 22802
(Off N Main St)

(540) 433-1558

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(540) 433-1558

701 Jefferson St
Harrisonburg, VA 22802
(Off N Main St)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Wonderful people!

Leslie H. 
Rating:
5.0

Customer did not leave a comment.

Tammy P. 
Rating:
5.0

The lady that took care of us went well beyond the call of duty to make out rental experience a success. Many thanks to her efforts on our behalf.

Bob R. 
Rating:
4.0

Location is in sort of awarkward spot as far as parking but the people are very friendly and nice. They are efficient and check in and checkout was super fast. Not a lot of paperwork to do, they have it down to a science. I would definately rent from them again. I recommend them to anyone who needs a rental truck/van/pickup.

Crystal C. 
Rating:
5.0

I was very impressed with the help and efficiency at Layman's. They assisted with fast service and didn't expect a lot of computer work.

Anna K. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
2.0

It was a little bit difficult to find, they were not so nice on the phone, and pickup was kind of a pain.

Alex Mason W. 
Rating:
5.0

Everyone was very nice and very helpful

Jerald H. 
Rating:
3.0

When I made reservations I had several people from your office call and set up the same reservation for different trucks. Also you wouldn't take my debit card even though there was plenty of money on it

Harry B. 
Rating:
3.0

I did not receive the appliance dolly I paid for, and never heard back from U-Haul when I sent a message saying I had to rent a dolly from Home Depot and wanted to be reimbursed.

Angela S. 
Rating:
4.0

Clean uhaul trailers from inside

Sandeep S. 
Rating:
4.0

Customer did not leave a comment.

Eston T. 
Rating:
5.0

Nothing

IRVEN S. 
Rating:
5.0

Customer did not leave a comment.

Anita B. 
Rating:
3.0

Location was nearby, but otherwise, experience was a downer. Employees should wear masks (virus protection). Service and desk location would be clean and easily accessible.

David A. 
Rating:
3.0

Friendly and efficient service.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

We use Laymans every year and will continue to do so.....thanks

Dean W. 
Rating:
5.0

Dale was a total angel and waited for us because we were stuck in traffic.

Susan H. 
Rating:
3.0

inside of the truck smelled

BRENT CARLTON J. 
Rating:
5.0

Customer did not leave a comment.

Morgan H. 
Rating:
4.0

Customer did not leave a comment.

JACK B. 
Rating:
5.0

Customer did not leave a comment.

Henry E. 
Rating:
4.0

The office was closed when I dropped off the truck.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Kline W. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
3.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

STEVE T. 
Rating:
5.0

Customer did not leave a comment.

Gilbert B. 
Rating:
4.0

Customer did not leave a comment.

Jon T. 
Rating:
5.0

Dale is fabulous! I will always call her first!

Shriver L. 
Rating:
2.0

Customer did not leave a comment.

Alessandra S. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Chris J. 
Rating:
5.0

Excellent service!

Ronald A. 
Rating:
1.0

The location is too small and it is combined with an automotive repair shop. It was tough finding a spot to place the trailer, and because the drop off area is so small, I had to back the trailer across a road to get it into a parking place.

John M. 
Rating:
2.0

Clean it up

Dana B. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Cheryl E. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

Dale went out of her way to make this work :)

Russ H. 
Rating:
5.0

Customer did not leave a comment.

Louise C. 
Rating:
5.0

Excellent service!

JAMES M. 
Rating:
2.0

THERE IS NO KEY DROP BOX!!! The area is SKETCHY and UNSAFE and there was just about NO PLACE to park! I'm FURIOUS with this location!!!!! WHAT WAS I SUPPOSED TO DO WITH THE KEY??????

LORI O. 
Rating:
1.0

No key drop off could easily steal truck or trailer

Ashton F. 
Rating:
4.0

We had a blow out and it took almost 4 hours to get it fixed

william M. 
Rating:
4.0

I followed gps and approached from what turned out to be the rear of the building. It would have been nice to have a sign there indicating the key drop box was around the back.

JILL N. 
Rating:
1.0

Store located in a rather run down residential neighborhood.

GREG B. 
Rating:
4.0

Customer did not leave a comment.

joseph N. 
Rating:
5.0

No issues with dropoff.

Mark H. 
Rating:
3.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

Customer did not leave a comment.

Margaret S. 
Rating:
5.0

Very helpful location with 5-star service and no problems with equipment.

Louis J. 
Rating:
5.0

My biggest issue is that the truck was not at the location I reserved it. I had to go to another location after having to wait 15 minutes to get a CR rep to pick up the phone and tell me where to pick up truck. Once at that location, I had a difficult time doing online check in and had to wait another 15 minutes to talk to a CR rep. As we were getting ready to get into the truck a couple walked up to me and wanted to know if that was my truck since he had been assigned that truck. I had already gotten the key out of the lock box and he said this was the third place he had been routed. So it seems this was not just my issue but a Uhaul issue.

rodney B. 
Rating:
5.0

Customer did not leave a comment.

Brandy J. 
Rating:
3.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Older location but awesome staff.

William S. 
Rating:
4.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

Customer did not leave a comment.

Titus D. 
Rating:
5.0

It was great to be able to have the 20ft truck yet we had to do 2 trips unfortunately i was offered the 26 foot truck same price yet i surely thought we would only make one trip I wish i had gotten the 26foot. then i was late returning the truck do to more than one trop I am sorry yet I paid for the lateness. thanks for being so close to everything.

Margaret D. 
Rating:
5.0

Great service

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Terri K. 
Rating:
5.0

Very friendly staff. Open longer hours than all other locations around the area and you can count on them to help.

Felix C. 
Rating:
5.0

Customer did not leave a comment.

Nathan P. 
Rating:
3.0

Personnel were very helpful and efficient.

Kenton D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Dale was great, she responded quickly and provided great customer service.

Ernest K. 
Rating:
5.0

Dale gave me great service… Highly recommend this location

David S. 
Rating:
1.0

I had to stand in line for almost half an hour to get the vehicle I had reserved days earlier. When I got it, the windshield was filthy, with lots of smudges and a very large, disgusting splattering of bird droppings. Cleaning it took me a long time--and it was something the dealer should have done.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

eric J. 
Rating:
3.0

The web page I attempted to use to start the pickup process did not work properly. After initially getting disconnected in a transfer when I called customer service, the lady recommended downloading the app to complete the pickup which worked fine. I'm not sure the next time I need to rent from U-Haul I'll go back here. I will likely go to a full-service location to avoid the hassle of the "automated" process. That being said, the van was in excellent condition and ran like a top. It was exactly what we needed and was pleasant to drive.

JEFFREY L. 
Rating:
2.0

The truck fell apart on my trip over the mountains on 48/72. Abs light came on. Stibilitrak light came on. Traction control service light came on. On an icy road! No traction control or stability safety system. And on top of that, I tried to call roadside assistance and got nothing but gift card surveys!

William M. 
Rating:
5.0

Customer did not leave a comment.

Ardell S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

Customer did not leave a comment.

ARTHUR W. 
Rating:
1.0

It was rip off I drove left my leg and I put more gas in the truck charging more money and the drop off location the guy did not want to help me at all very bad experience

ALI I. 
Rating:
3.0

Everyone I dealt with today was cool!!! Had a great experience

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Felix C. 
Rating:
5.0

Dale and family were the best - can't get any better then them - "Thank you!"

NATHANIEL P. 
Rating:
5.0

nothing, well done

ALLEN L. 
Rating:
5.0

good to go!

Gilbert B. 
Rating:
5.0

Customer did not leave a comment.

Erin B. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
2.0

Customer did not leave a comment.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos F. 
Rating:
5.0

Super easy to deal with.

maurren M. 
Rating:
4.0

Customer did not leave a comment.

JAMES Z. 
Rating:
3.0

Customer did not leave a comment.

nicole N. 
Rating:
5.0

Customer did not leave a comment.

Crystal J. 
Rating:
5.0

Thank you to the staff I could not have had any better service. I will always recommend and use U-Haul. Thank you for the convenience.

Joanne T. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Rees C. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Very easy to check in the truck at the end of our trip. Very friendly.

Sherry B. 
No reviews have been submitted for this location.

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