Customer did not leave a comment.Michael W.
Customer Reviews for Layton Hills Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Convenient, helpful And affordablegregg N.
A very pleasant exprerienceBrian H.
Customer did not leave a comment.Brad C.
Customer did not leave a comment.maddie c. | Overall Experience
Customer did not leave a comment.Willard H.
Dogs were running around the shop. Other than that the location is fine, It was good customer service.Jonathan O.
As I was new to the area and looking for a great location to store my personal belongings this was the place. Clean, secure and helpful staff over all great experience.Keith M. | Overall Experience
Excellent service. Truck was all ready to go. Truck was great. Very smooth move.brent J.
Customer did not leave a comment.Amanda S.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.anthony M.
Would have given Excellent except that they do not answer their phone.. even after leaving a message about the other comments I left on pick up site.Nancy A.
Being open7 days a week would be great. Not the drop-off locations fault but U-Haul's. It's not right to pay a $20 drop off fee when a location isn't open 7 days a week. Most apartment complexs don't let you leave a trailer sitting nor does a customer what to be responsible for an empty trailer!Brian L.
My problem was not with the location, but my app based check out experience was not good. The servers kept timing me out, and making me start over when trying to upload photos. What should have taken 5 minutes, took nearly 45 min in total. I actually had to leave the truck for another appointment and come back to try checking out again, until it finally worked. I would have been checked out by 6:00 had I been able to the first 5 tries, and I think I may have been charged an extra day for doing so. Anyhow, the truck was fine, the lady at the location was awesome, just left a bad taste in my mouth in regards to the checkout delays. It wasn't a problem with my signal either.Robert S.
No one was even there.LAURA W.
no parking for large trucks! Dropped keys off after hours and they did not check the truck in until 2 days later and charged me an extra day!Trevor M.
Customer did not leave a comment.David R.
Didn't want to give us a receipt. Said she's email it to us. Stayed way back and was not friendlyWendy W.
Customer did not leave a comment.SHANE C.
Customer did not leave a comment.Lester L.
Customer did not leave a comment.Albert O.
We were scheduled to pick up the truck after hours, with mobile pickup. The keys were not in the lock box they were supposed to be in. Had to wait over an hour for the location to open, & when it did, the employee acted like it was no big deal, even though it caused our entire move to be off schedule, & we didn't have help as long as we would have if we would've been able to pick the truck up at the time we had reserved it for. She had the key hanging behind the counter & seemed clueless to the fact that she was supposed to have put it in the lock box. The truck also only had half a tank in it, which made it more difficult to figure out how much to put back in, rather than filling it up completely to make up for what we had used. Will never use this location again.Jeremy G.
Customer did not leave a comment.Lloyd E.
Customer did not leave a comment.Jennifer B. | Overall Experience
Customer did not leave a comment.Nicole R.
Customer did not leave a comment.Greg S.
Get better employees on this locationJosue M.
Customer did not leave a comment.Michael J. | Overall Experience