What I went to one location that I rented out 3 weeks in advance they did not have my truck at that location they sent me to another location they did not have my truck at that location and on the third time they did not have my truck at that location. Finally found one that was 30 miles away from where I live in Layton. I had to drive all the way up there to pick the truck up all the way back to use it and then drive the truck all the way back up to Layton as well as my car going back and forth to get the truck. They did not compensate me for the gas or the mileage. I would not recommend this to my friends or anybody else. I called and tried to see if they could compensate me on any of it they denied me. Very unhappy with this company. Never again will I fall into this madness.
KENNETH T
Layton Hills Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Layton, UT 84041
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Customer Reviews
- 4.0 Average Customer Rating
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My rental return was lost in the system for a minute. I’m not sure why but they didn’t seem ready to get a return of a one way rental of a 15’ truck. System issues??
Robert BWhat should have been a really quick pick up took 30 minutes because no one told me that I needed to download the app, and jump through tons of hoops to just get the truck. Then I couldn’t get the keys out of the box. I’ve rented before but probably will not again, especially from this facility
Jodee F$70 for a $20 4 hour rental is insane. I likely will not be renting another U-Haul.
Michael DAshley is wonderful and the location near Hill AFB was very convenient . I will rent from this location again.
CHARLES H