Customer Reviews for Layton Hills Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Layton Hills Storage

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JOHN H.
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Customer did not leave a comment.

Tamara F.
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The receptionist was awesome and very friendly. In my opinion you guys don't need to change anything.

Regina L.
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I was charged for a dolly and 6 pads, I did not order them, nor were they in the back of the truck. Why was I charged for them?

John L.
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Customer did not leave a comment.

Joshua F.
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Customer did not leave a comment.

Jera C.
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You can start by not lending out trucks which have been known to have problems with breaking down to poor people who have no idea. Out truck broke down an hour before we got home we were left in the rain for 9 hours only to find out from the mechanic that the truck has been known to break down with the same problem you guys put us in huge danger we passed through hours and hours of desert we could have broke down there and died this whole thing has made us fear ever using uhaul again plus leaving my mom in the rain when she clearly stated she is disabled is very unprofessional

James W.
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Service was great here also.

Carl R.
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Customer did not leave a comment.

Richard F.
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Customer did not leave a comment.

Melissa V.
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Customer did not leave a comment.

nathen S.
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Nathan D.
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Customer did not leave a comment.

Thomas D.
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Easy to get van & turn back in.

Anthony P.
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When I arrived to pick up the trailer the location was completely locked up, this was at 4pm on a Saturday, a time this location was supposed to be open and the open sign was on. I waited for 15 min until the employee finally showed up. There should have been a note or something explaining why the location was closed.

Gary R.
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Customer did not leave a comment.

REX K.
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The truck wouldn't go over 75 mph that was frustrating and dangerous when trying to pass on the freeway that was 75 mph

Joseph E.
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Both the person who helped me pick up my truck as well as the person I spoke to at the central uhaul office told me that I could drop off my truck in Manti Utah. However, when I looked at my paper work to get the address so I could return it, I found that I had to take it to Nephi. This was 40 minutes away. I was very frustrated by this. I don't believe it was the fault of Layton Hills Storage, instead I think your system automatically rerouted me and I wasn't made aware of this at the outset. This system needs to be updated. However, I would work with Layton Hills Storage again.

MORGAN H.
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Promised truck at 9 am. Was waiting there at 10 minutes to 9 am. Employee came driving up to location at 2-3 minutes after 9. Rushing in to open. Hate waiting for a place to open late. Wouldn't recommend this place. Shows total disregard for customers. Employee should be reported and talked to. Would t doubt she was supposed to be there at 8:45 am. Very sloppy!!!

Kenyon J.
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Closed on Sundays so we had to figure out things on our own.

KENYON BOYD J.
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Not open on Sunday so we had to figure things out for ourselves.

Brendan L.
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Very pleased with this location. Polite, courteous, very good condition equipment, would totally go there again. AAA rating my my book.

Theola C.
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At this moment I can't think of anything to improve on. Your customer service was outstanding

David S.
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When I picked up the trailer it had someone else's garbage in it, then had a tire blow out on the trailer while it was empty (thank goodness). After limping the trailer less than a mile to the location the counter person then proceeded to start Playing the blame game. I have used lots of U-Haul locations in the past and never had any issues, I won't be returning to this one.

Debra C.
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Customer did not leave a comment.

Shea S.
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Customer did not leave a comment.

Holly H.
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The check in was quick and easy. The employee was kind and friendly. Thanks!

PAULA U.
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Customer did not leave a comment.

Christopher S.
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Brittany was awesome. Thanks for the help

CHRISTOPHER M.
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Great experience and the women that helped me was extremely helpful and did great at her job!

Torrey T.
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Sydney was great! But I couldn't pick up my uhaul because the combination didn't work. When I called I sat on hold for 20 min for them to tell me to just call the place in the morning. When I called again my estimated wait time was 1 min. I was on hold for 30 min. I tried to cancel my reservation due to work i couldnt pick it up the next day but because there were no notes from my first call I couldn't cancel it. This was the worst Uhaul experience. I know it doesn't seem like a lot but the stress of moving on top of working 40 hours, a year old it was extremely frustrating and inconvenient.

KIMBERLY M.
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Customer did not leave a comment.

Mitchell S.
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Calvin B.
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The cab was very dirty and had dog fur everywhere.

MICAH H.
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Customer did not leave a comment.

Travis C.
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Sydney was fantastic! I will definitely rent from this location again. She is a credit to your company. Excellent customer service!

Jason R.
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Customer did not leave a comment.

Karen P.
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Customer did not leave a comment.

Brian B.
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The Rep that set me up was great. Very personable and nice. Lots of good information and it was a fast experience.

Michael H.
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Customer did not leave a comment.

john K.
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The girl was very friendly we did the work around she happy to Great employee

Todd S.
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They didnt have the trailer i needed so Heather created a contract for me in Ogden. When j got there it took over an hour and uhaul tech support to get it worked out so i could get down the road.

Tim J.
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Customer did not leave a comment.

Faith P.
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Cory D.
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The lady in charge was friendly and answered all my questions. The inside of the truck was clean but the windows could have been better along with the mirrors.

Matt D.
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I picked up a truck less than an hour before closing and brought it back at closing the following day. They said I was 43 min late and called a manager to discuss. I overheard the manager telling the sales rep it was their call to charge another day or not. She ended up charging me for 2 days. I thought they would give me the benefit of the doubt since there was no way they could have rented the truck to someone else right before closing. Be warned not to be a minute late! No forgiveness.

Ryan S.
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Very nice, lacking a few products to buy.

Scott M.
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Customer did not leave a comment.

David B.
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Best overall experience I've ever had with Uhaul. Thanks!

R B.
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Customer did not leave a comment.

Danielle B.
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Very easy to rent. Be more specific about where the truck number is.

Jason K.
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Customer did not leave a comment.

Tyson V.
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Customer did not leave a comment.

Kathleen M.
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Person didn't know how to do rental. Took me 45 min to get a truck and I was the only customer there

David W.
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Customer did not leave a comment.

Adrienne R.
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Gal at the desk was very friendly and helpful. It was an easy and stress-free experience during a stressful time moving.

Gregoryalan A.
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Customer did not leave a comment.

Sean Z.
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Greeted me upon arrival. I was barely out of the truck and she was there greeting me, getting my information, and signing me out. Similar to how quick a car rental return can be. Again compared to my last drop off in the same city, this was amazing! My wife was blown away with how quickly I was done.

Dan S.
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Customer did not leave a comment.

Grant H.
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Your computer system stinks. It took me nearly an hour to get my truck and I had already completed the rapid check in the night before. Pathetic. Almost like starting from scratch. FIX IT!!!!!

GRANT H.
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Customer did not leave a comment.

Jeffery K.
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Super friendly, helpful, & easy to get going.

Travis C.
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Drop off was quick and simple. This was the location I was expected to drop the equipment off, and I did so two days early.

Mark M. | Reservation |
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Clean, easily accessible. Friendly staff

Adam S.
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The gas tank was not full when we picked it up and although there was a $5 left in the cab, that wasn't enough to pay for the missing gas. We left the tank full when we returned the truck. The back also had not been sweept out before our rental.

David S.
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Customer did not leave a comment.

Ekko O.
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Excellent customer service!!

Mary C.
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Nothing to improve. The gal was quick, friendly and efficient. The price was good. I e used uhaul before and I will again.

Margerett W.
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Customer did not leave a comment.

Sherman H.
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Excellent service.

Thomas E.
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Customer did not leave a comment.

Austin V.
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Customer did not leave a comment.

Mohammad S.
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Staff courteous and professional.

Douglas C.
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Customer did not leave a comment.

Michael C.
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Very curtious and prodessioal

justin H.
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Customer did not leave a comment.

Holly R. | Reservation |
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Staff was really friendly and made sure I understood everything.

Becky S.
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Customer did not leave a comment.

susan H.
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Sweep out the truck.

RONALD PAUL L.
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Customer did not leave a comment.

Patricia L.
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Great , friendly service!

MANUEL S.
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The 4x8 enclosed trailer I rented I was told it's clean but I had to clean it myself the inside was dirty ftom farm debris and the trailer body was full of dirt grimes and weeds it looks like it came from a farm fields.

nephi G.
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Customer did not leave a comment.

Annette C.
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Excellent service

Quinn C.
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Customer did not leave a comment.

Alison W.
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Customer did not leave a comment.

james L.
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They with held $75 for a $45 rental. Money is kind of tight right now and i havent gotten the $30 back yet

JD S.
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Excellent follow up for excess mileage very courteous and clear on charges. The truck was perfect clean and powerful just an overall great experience

Jolene A.
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Customer did not leave a comment.

James C.
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I selected this location to drop off because it said 24 hour drop off. The only problem was there really wasn't room to drop the trailer off and not be in the way of a gate that said do not block.

RANDY C.
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Customer did not leave a comment.

Regina L.
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Customer did not leave a comment.

Zachary M.
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After being moved around to 5 locations after making a reservation I finally got moved to this Layton location. 23 miles from my home that I was moving. The lady at the Layton location was great but I will never use uhaul again.

Jason C.
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Hours posted on the door suggested that the employees were overdue returning from a lunch break. So the door was locked and signs gave rather vague instructions of where to park and where to return the key.

Tracy W.
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Awesome service and knowledgeable of how to change drop off location to giving numbers to having days changed.

Brooke H.
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Customer did not leave a comment.

Tracy W.
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This agent was very helpful, giving me phone numbers and helping with any problems we occurred.

Norris T.
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Customer did not leave a comment.

andre B.
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The associate needs a second person with her. I didn't know how to Put on or take off the trailer I was renting and I noticed it was an inconvenience for her to come out and help me with that. A second person would help her with these issues

Anthony D. | Reservation |
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I called the facility to ask a few questions, but nobody answered. Since I was pressed for time I needed to choose a different storage facility.

Mark W.
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Great to work with service manager!

Kirsten S.
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Customer did not leave a comment.

David H. | Reservation |
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The storage unit was clean. The concrete floor had a narrow shallow 1” trench on the edges for water seepage, which was good. Returned Uhaul truck up front.

Rebba M. | Reservation |
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It all went good

Brandon R. | Reservation |
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The 5x8x10 unit displayed online led me to believe the size of the door measured 5 feet. The concrete border restricts the size to an estimated 4 feet, so I was forced to upgrade.

Michelle F.
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Customer did not leave a comment.

Aaron H.
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Nothing more at this time.

Danielle B. | Overall Experience |
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The staff were very nice. You could tell they really like doing their job and helping me.

Michelle G. | Overall Experience |
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This storage facility was perfect for our needs. The young woman in the office was exceedingly helpful and knowledgeable.

JEFFREY MICHAEL G. | Overall Experience |
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I have had many conversations with staff over the few years that I have had the storage unit and always found them to be very pleasant and friendly.

Michelle D. | Overall Experience |
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The woman running the office was always very helpful and friendly. The prices were fair and overall it was a great experience. It’s not 24/7 access, that’s the only drawback I can think of.

suzanne b. | Reservation |
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Your staff was delightful and professional. She explained everything. I saw the unit and it was just the size I wanted. It was very clean. I was very impressed with your facility.

ADDI S. | Overall Experience |
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I was very happy with my choice to use Layton Hills Storage. We never had a problem and the staff was more than amazing! Thanks for everything!

Michelle D. | Reservation |
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The storage facility employee was extremely helpful and worked quickly to get me into my storage unit.

No reviews have been submitted for this location.

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