Customer Reviews for Layton Hills Storage
(U-Haul Neighborhood Dealer)

225 reviews

316 W 1550 N   Layton, UT 84041

(801) 336-4892

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(801) 336-4892

316 W 1550 N
Layton, UT 84041

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
1.0

He told me there was an extra charge to help me hook up the trailer, so I had to do it myself, which means I couldn't even verify the break lights worked. I also forgot to hook up the chains... so he was definitely not helpful.

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
5.0

Customer did not leave a comment.

Jared P. 
Rating:
5.0

Customer did not leave a comment.

JARED P. 
Rating:
4.0

The two individuals at the site that we worked with were very nice and helpful!

David H. 
Rating:
5.0

Customer did not leave a comment.

Jared J. 
Rating:
2.0

I was waiting about 5 minutes cause no one was at the desk, which I could care less about. Except they had a dog in the chair just barking like crazy the entire time. But they were nice, and my truck roll up down wasn't operating probably to the point my wife could open it, it kept jamming.

MICHAEL S. 
Rating:
1.0

The manager at location rented out my unit to someone else! How does that even happen?! Terrible customer service, however corporate handled everything and made sure its fixed. I'm happy with "uhaul" but disappointed with the location.

vyacheslav V. 
Rating:
5.0

Awesome and quick service! Our second time renting from this location and would not hesitate to use again!

Jamie P. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
1.0

The uhaul I reserved was not there I had to call uhaul and waste an hour only to have to switch to a smaller uhaul causing me extra money due to having to make more trips I've never had an issue with any other location I've used but this one was awful

Melissa H. 
Rating:
5.0

Very helpful and speedy.

CANDACE D. 
Rating:
5.0

I am totally pleased with everything and everyone. I felt totally safe storing my belongings there, and the staff is extremely friendly and professional.

Rachel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose M.  |  Overall Experience 
Rating:
5.0

We did NOT move out.. I have no idea what you are talking about??? I will be calling tomorrow... I hope our stuff is still there

Robert S.  |  Overall Experience 
Rating:
2.0

Customer service wasn't amazing. No one was in the office and I had to walk around to find someone ... and then help the employee find her dog. When calling the store, no one would answer the phone.

CANDACE D. 
Rating:
1.0

Be a professional

ALEX W. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW Z. 
Rating:
4.0

Customer did not leave a comment.

Aaron J. 
Rating:
5.0

Everything was good the storage unit. However the price I think is a bit too high. I moved to another city and had to get another storage unit. The unit I'm now it is much bigger 24 hr access well lit and about 30 bucks cheaper. It's a business I get it but maybe you can look at giving people a break on cost.

Steven P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Need some maintance on the brakes ,I only went 10 miles and back .I would not take it over 100 miles in stop and go traffic it would be scary

JOHN K. 
Rating:
2.0

Customer did not leave a comment.

STACY W. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
3.0

It was a pretty well used vehicle and the inside and outside were not cluttered but still not detailed like you would think it would be for the next guest. Also, I mentioned I would return it when you were closed and found it difficult to follow your directions and my location devices would not connect with yours

KENT M. 
Rating:
4.0

Unclear on where to park the U-Haul truck and it was hard to understand what to do.

Hillary P. 
Rating:
5.0

Customer did not leave a comment.

Todd U. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

The receptionist was awesome and very friendly. In my opinion you guys don't need to change anything.

Tamara F. 
Rating:
4.0

I was charged for a dolly and 6 pads, I did not order them, nor were they in the back of the truck. Why was I charged for them?

Regina L. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Joshua F. 
Rating:
1.0

You can start by not lending out trucks which have been known to have problems with breaking down to poor people who have no idea. Out truck broke down an hour before we got home we were left in the rain for 9 hours only to find out from the mechanic that the truck has been known to break down with the same problem you guys put us in huge danger we passed through hours and hours of desert we could have broke down there and died this whole thing has made us fear ever using uhaul again plus leaving my mom in the rain when she clearly stated she is disabled is very unprofessional

Jera C. 
Rating:
4.0

Service was great here also.

James W. 
Rating:
5.0

Customer did not leave a comment.

Carl R. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Melissa V. 
Rating:
5.0

Customer did not leave a comment.

nathen S. 
Rating:
5.0

Customer did not leave a comment.

Nathan D. 
Rating:
5.0

Easy to get van & turn back in.

Thomas D. 
Rating:
3.0

When I arrived to pick up the trailer the location was completely locked up, this was at 4pm on a Saturday, a time this location was supposed to be open and the open sign was on. I waited for 15 min until the employee finally showed up. There should have been a note or something explaining why the location was closed.

Anthony P. 
Rating:
3.0

Customer did not leave a comment.

Gary R. 
Rating:
4.0

The truck wouldn't go over 75 mph that was frustrating and dangerous when trying to pass on the freeway that was 75 mph

REX K. 
Rating:
5.0

Both the person who helped me pick up my truck as well as the person I spoke to at the central uhaul office told me that I could drop off my truck in Manti Utah. However, when I looked at my paper work to get the address so I could return it, I found that I had to take it to Nephi. This was 40 minutes away. I was very frustrated by this. I don't believe it was the fault of Layton Hills Storage, instead I think your system automatically rerouted me and I wasn't made aware of this at the outset. This system needs to be updated. However, I would work with Layton Hills Storage again.

Joseph E. 
Rating:
3.0

Promised truck at 9 am. Was waiting there at 10 minutes to 9 am. Employee came driving up to location at 2-3 minutes after 9. Rushing in to open. Hate waiting for a place to open late. Wouldn't recommend this place. Shows total disregard for customers. Employee should be reported and talked to. Would t doubt she was supposed to be there at 8:45 am. Very sloppy!!!

MORGAN H. 
Rating:
3.0

Closed on Sundays so we had to figure out things on our own.

Kenyon J. 
Rating:
3.0

Not open on Sunday so we had to figure things out for ourselves.

KENYON BOYD J. 
Rating:
5.0

Very pleased with this location. Polite, courteous, very good condition equipment, would totally go there again. AAA rating my my book.

Brendan L. 
Rating:
5.0

At this moment I can't think of anything to improve on. Your customer service was outstanding

Theola C. 
Rating:
1.0

When I picked up the trailer it had someone else's garbage in it, then had a tire blow out on the trailer while it was empty (thank goodness). After limping the trailer less than a mile to the location the counter person then proceeded to start Playing the blame game. I have used lots of U-Haul locations in the past and never had any issues, I won't be returning to this one.

David S. 
Rating:
5.0

Customer did not leave a comment.

Debra C. 
Rating:
5.0

Customer did not leave a comment.

Shea S. 
Rating:
5.0

The check in was quick and easy. The employee was kind and friendly. Thanks!

Holly H. 
Rating:
5.0

Customer did not leave a comment.

PAULA U. 
Rating:
5.0

Brittany was awesome. Thanks for the help

Christopher S. 
Rating:
5.0

Great experience and the women that helped me was extremely helpful and did great at her job!

CHRISTOPHER M. 
Rating:
1.0

Sydney was great! But I couldn't pick up my uhaul because the combination didn't work. When I called I sat on hold for 20 min for them to tell me to just call the place in the morning. When I called again my estimated wait time was 1 min. I was on hold for 30 min. I tried to cancel my reservation due to work i couldnt pick it up the next day but because there were no notes from my first call I couldn't cancel it. This was the worst Uhaul experience. I know it doesn't seem like a lot but the stress of moving on top of working 40 hours, a year old it was extremely frustrating and inconvenient.

Torrey T. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY M. 
Rating:
5.0

Customer did not leave a comment.

Mitchell S. 
Rating:
4.0

The cab was very dirty and had dog fur everywhere.

Calvin B. 
Rating:
5.0

Customer did not leave a comment.

MICAH H. 
Rating:
5.0

Sydney was fantastic! I will definitely rent from this location again. She is a credit to your company. Excellent customer service!

Travis C. 
Rating:
1.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

The Rep that set me up was great. Very personable and nice. Lots of good information and it was a fast experience.

Brian B. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

The girl was very friendly we did the work around she happy to Great employee

john K. 
Rating:
5.0

They didnt have the trailer i needed so Heather created a contract for me in Ogden. When j got there it took over an hour and uhaul tech support to get it worked out so i could get down the road.

Todd S. 
Rating:
4.0

Customer did not leave a comment.

Tim J. 
Rating:
5.0

Customer did not leave a comment.

Faith P. 
Rating:
5.0

The lady in charge was friendly and answered all my questions. The inside of the truck was clean but the windows could have been better along with the mirrors.

Cory D. 
Rating:
1.0

I picked up a truck less than an hour before closing and brought it back at closing the following day. They said I was 43 min late and called a manager to discuss. I overheard the manager telling the sales rep it was their call to charge another day or not. She ended up charging me for 2 days. I thought they would give me the benefit of the doubt since there was no way they could have rented the truck to someone else right before closing. Be warned not to be a minute late! No forgiveness.

Matt D. 
Rating:
4.0

Very nice, lacking a few products to buy.

Ryan S. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Best overall experience I've ever had with Uhaul. Thanks!

David B. 
Rating:
4.0

Customer did not leave a comment.

R B. 
Rating:
5.0

Very easy to rent. Be more specific about where the truck number is.

Danielle B. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
3.0

Customer did not leave a comment.

Tyson V. 
Rating:
2.0

Person didn't know how to do rental. Took me 45 min to get a truck and I was the only customer there

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Gal at the desk was very friendly and helpful. It was an easy and stress-free experience during a stressful time moving.

Adrienne R. 
Rating:
5.0

Customer did not leave a comment.

Gregoryalan A. 
Rating:
5.0

Greeted me upon arrival. I was barely out of the truck and she was there greeting me, getting my information, and signing me out. Similar to how quick a car rental return can be. Again compared to my last drop off in the same city, this was amazing! My wife was blown away with how quickly I was done.

Sean Z. 
Rating:
3.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Your computer system stinks. It took me nearly an hour to get my truck and I had already completed the rapid check in the night before. Pathetic. Almost like starting from scratch. FIX IT!!!!!

Grant H. 
Rating:
5.0

Customer did not leave a comment.

GRANT H. 
Rating:
5.0

Super friendly, helpful, & easy to get going.

Jeffery K. 
Rating:
5.0

Drop off was quick and simple. This was the location I was expected to drop the equipment off, and I did so two days early.

Travis C. 
Rating:
5.0

Clean, easily accessible. Friendly staff

Mark M.  |  Reservation 
Rating:
3.0

The gas tank was not full when we picked it up and although there was a $5 left in the cab, that wasn't enough to pay for the missing gas. We left the tank full when we returned the truck. The back also had not been sweept out before our rental.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Excellent customer service!!

Ekko O. 
Rating:
5.0

Nothing to improve. The gal was quick, friendly and efficient. The price was good. I e used uhaul before and I will again.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

Margerett W. 
Rating:
5.0

Excellent service.

Sherman H. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Austin V. 
Rating:
5.0

Staff courteous and professional.

Mohammad S. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Very curtious and prodessioal

Michael C. 
Rating:
5.0

Customer did not leave a comment.

justin H. 
Rating:
5.0

Staff was really friendly and made sure I understood everything.

Holly R.  |  Reservation 
Rating:
2.0

I called the facility to ask a few questions, but nobody answered. Since I was pressed for time I needed to choose a different storage facility.

Anthony D.  |  Reservation 
Rating:
4.0

The storage unit was clean. The concrete floor had a narrow shallow 1” trench on the edges for water seepage, which was good. Returned Uhaul truck up front.

David H.  |  Reservation 
Rating:
3.0

It all went good

Rebba M.  |  Reservation 
Rating:
3.0

The 5x8x10 unit displayed online led me to believe the size of the door measured 5 feet. The concrete border restricts the size to an estimated 4 feet, so I was forced to upgrade.

Brandon R.  |  Reservation 
Rating:
5.0

The staff were very nice. You could tell they really like doing their job and helping me.

Danielle B.  |  Overall Experience 
Rating:
5.0

This storage facility was perfect for our needs. The young woman in the office was exceedingly helpful and knowledgeable.

Michelle G.  |  Overall Experience 
Rating:
5.0

I have had many conversations with staff over the few years that I have had the storage unit and always found them to be very pleasant and friendly.

JEFFREY MICHAEL G.  |  Overall Experience 
Rating:
4.0

The woman running the office was always very helpful and friendly. The prices were fair and overall it was a great experience. It’s not 24/7 access, that’s the only drawback I can think of.

Michelle D.  |  Overall Experience 
Rating:
5.0

Your staff was delightful and professional. She explained everything. I saw the unit and it was just the size I wanted. It was very clean. I was very impressed with your facility.

suzanne b.  |  Reservation 
Rating:
5.0

I was very happy with my choice to use Layton Hills Storage. We never had a problem and the staff was more than amazing! Thanks for everything!

ADDI S.  |  Overall Experience 
Rating:
4.0

The storage facility employee was extremely helpful and worked quickly to get me into my storage unit.

Michelle D.  |  Reservation 
No reviews have been submitted for this location.

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