The vehicle was not clean at all and it was an old vehicle. We had to clean the seats and windows ourselves because it was quite dirty when we picked it up. Also, the lady assisting us was very nice, but she gave us so much wrong information. 1. She told us we could drop off the Uhaul at any location, but that was not true. We had to drop it off at a specific location and almost paid a fine for not doing so even though we were told we could. 2. She told us that even though we have the rental for 5 days, if we return it early, we will get a refund for the days unused. So, I rushed to return it within 48 hours and then was told that I would not get a refund due to a one-way policy. I could have kept the truck for longer then and used it for transporting a few more items. I was very disappointed with the lack of true information I was given, which really inconvenienced me.GANESH R.
Customer Reviews for LDA Auto Group LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
More employees that are knowledgeable about your company and the equipmentLISA M.
I was pleased that the equipment I requested was on the lot, clean, and ready to drive. I've had several bad experiences at other U-Haul locations that did not have the trucks I reserved. Staff at this location were pleasant and professional. The facility was attractive, well-maintained, and in a quiet residential neighborhood.robert W.
Customer did not leave a comment.Dennis V.