Customer Reviews for Leonard Tire
(U-Haul Neighborhood Dealer)

746 reviews

2300 Eubank NE   Albuquerque, NM 87112
(& Menaul)

(505) 323-5262

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(505) 323-5262

2300 Eubank NE
Albuquerque, NM 87112
(& Menaul)

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

LINDA H. 
Rating:
3.0

The location was fine. The online app was horrible. I could never get a hold of a real person and I needed a real person! I was told to use the u-haul.com/help and that did not help! I still am in a dilemma that needs to be solved and I don't have a human being to talk to. I would not use U-Haul ever again because I was left stranded in a difficult situation

Dawn F. 
Rating:
2.0

Desk clerk told me to bring back the vehicle full. I put more gas in the vehicle than was used because the vehicle was not rented full. Would not work with me on resolving the discrepancy. Will not use these clowns again.

WILL C. 
Rating:
5.0

Customer did not leave a comment.

Katie H. 
Rating:
5.0

Customer did not leave a comment.

KIM P. 
Rating:
5.0

Customer did not leave a comment.

Kurt R. 
Rating:
4.0

None

LETICIA G. 
Rating:
5.0

Awesome people and very helpful and wish more were like them.

william B. 
Rating:
4.0

Truck was fine, location was fine - except for they were closed. Be forewarned: if you end up picking up at a closed location you will be subjected to a process checking in that is arduous, time-consuming, and ultimately frustrating, and includes having to provide a personal facial photo, front photo and back scan of your drivers license, and not one but two phone references who will be contacted to vouch that you are who you say you are - because you might be a random person posing as someone who looks just like the person on the driver's license you provided trying to use her reservation, evidently). The check-out is not much better, involving numerous photos of the truck, the interior (to show you didn't trash it), the odometer (to prove you didn't lie about the mileage that you just manually entered), the fuel gauge (to prove you didn't lie about returning it full, which you just attested to), and a photo of where you parked it. Oh - and let's not forget location sharing from your phone to prove you left it where you were supposed to and not in an arroyo somewhere. The whole process was aggravating and took away valued time I could have been actually moving. My advice - make sure if you are renting from uhaul you are picking up from an open location.

Catherine R D. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Aaron W. 
Rating:
5.0

great service! thanks for everything!!

Robert A. 
Rating:
5.0

Awesome

william B. 
Rating:
3.0

No drop box. Had to call customer service twice then the regional manager just to drop off my key

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

Nothing. Person on top of it.

Carolyn R. 
Rating:
3.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

I kept having to re-input my information while doing everything online. It caused certain delays. Also, I scheduled the pick up for 1pm, but the request didn't get reviewed and approved until almost 2pm and I had to return the truck by 5pm so I only got it for 3 hours but paid for four. I think the clock should start once you get the keys. Everything else was great and convenient.

Linda Z. 
Rating:
5.0

Customer did not leave a comment.

Denise A. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

Customer did not leave a comment.

Jack G. 
Rating:
3.0

Customer did not leave a comment.

Therasa B. 
Rating:
5.0

Customer did not leave a comment.

Maria H. 
Rating:
4.0

The truck's alignment is off - pulls hard to the right. I know it's a moving van, but the ride was really rough - like painful rough. Time to look at the shocks.

Janet B. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

PETE D. 
Rating:
4.0

I messed up a few things on my end but the 2 shops I went to were both really nice and patient with me. The truck was a bit dirty inside (food crumbs and dirt) and the minimum estimated milage for the deposit should not be so high (was told it was 50 miles but they did 20 for me, which was still twice what I needed).

Jenifer R. 
Rating:
5.0

Customer did not leave a comment.

Adriel O. 
Rating:
5.0

Just keep up the good work 😊

Antonia G. 
Rating:
5.0

Very quick and easy drop off

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Victor M D. 
Rating:
5.0

Customer did not leave a comment.

WVENNER S. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

very professional!!

william R. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
4.0

Seemed like a side business and not as knowledgeable as other sites I've dealt with

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Friendly, made the process so easy! Everything was explained to me and the process was a piece of cake!

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Eduardo B. 
Rating:
5.0

The check out process takes more time than necessary at the pick up location. The headshot and drivers license photos could have been allowed to be done prior to the location check in (but the website doesn't allow you to proceed until they ping you at the site). I understand it's probably to help prevent fraud, but someone can easily work around that if they don't intend to personally rent the vehicle themselves. Also, it would be helpful if UHaul mentioned a note that they would actually be calling the contact person “live” before the pick up was released. My family members didn't pick up since the call came through “Potential Spam”, and we had no idea live calls were happening. At least mention this beforehand, so one can give their contact person notice to actually pick up the phone. All in all, these processes made virtual pick up clunky and added an extra 30 mins (an inconvenience), when that was not necessary. Please consider these suggestions on your virtual pick up option. Thank you.

David C. 
Rating:
5.0

The uhaul app is not user friendly, tried many times to go through prompts with litte to no response, it would take some of the photos I uploaded through, I ended up logging into the website to finish transaction

Jesse C. 
Rating:
5.0

Issues with the overhead door, and with a flat tire (inside dually on passenger side.)

Benjamin A. 
Rating:
5.0

The windshield was cracked but I was assured that it was not a safety hazard.

Clarence T. 
Rating:
5.0

Bad customer service

SYLVIA O. 
Rating:
1.0

follow your own contract guide. I over filled your trucks! You should be paying me! the deal was .79 per mile for the last truck. you charged me .99 per mile. $19.95/day you charged me $59.85.

Todd R. 
Rating:
5.0

Customer did not leave a comment.

DILLON H. 
Rating:
5.0

Great service

OSCAR L. 
Rating:
4.0

Windshield was very dirty: inside cab was grubby with what appeared to be ashes. Had to clean before our trip, which added to the stress level of getting ready to pack up the truck. The truck handled well.

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN LLOYD S. 
Rating:
5.0

Very friendly and helpful. Would highly recommend this place!

Kim D. 
Rating:
3.0

The checkout with phone should not almost take 30 min of time, making us feel rushed to get everything done we planned on

Christina S. 
Rating:
5.0

Customer did not leave a comment.

Abel A. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Ron is great to deal with! I would absolutely recommend them, and not just for U-Haul, I send people to them all the time!

Renee L. 
Rating:
5.0

Renting here was a pleasant experience. The van was ready and clean, and the personnel were helpful and speedy.

Raymond C. 
Rating:
3.0

Customer did not leave a comment.

Vicky G. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

The gentleman from Leonard Tire who assisted me with pick-up and return was so helpful, much appreciated! Great experience overall.

Manuel M. 
Rating:
5.0

Customer did not leave a comment.

Margaret D. 
Rating:
5.0

Customer did not leave a comment.

Daryl H. 
Rating:
5.0

Customer did not leave a comment.

DARRINRANDY K. 
Rating:
5.0

I didn't choose this location. The original place I choose messed up the order and someone at U-Haul processed my order and changed my location to Leonard Tire.

Sean D. 
Rating:
5.0

Customer did not leave a comment.

Adrian S. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Nothing, the service I received from the team at Leonard's was exceptional. More like a small town business rather than an inpersonal big city business. I would recommend them above a couple of locations I have dealt with.

Suzanne S. 
Rating:
5.0

Customer did not leave a comment.

Canaan C. 
Rating:
5.0

Everything eas fine

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Make sure that all the damage is marked on the vehicle. Not having all the damage marked made check in take a lot longer.

Jason J. 
Rating:
5.0

Customer did not leave a comment.

Roy H. 
Rating:
5.0

Trailer was still dusty/dirty and had to be swept out

Bobbea B. 
Rating:
4.0

The process was easy. I reserved a trailer, showed up at the arranged time, did the paper work, backed up my truck as guided. A technician hooked it up checked the lights and I was on my way. The trailer pulled fine, I got 18 MPG while towing, loaded, 2400 miles. Easy to drop off.

Alexander S. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
4.0

Customer did not leave a comment.

Alton V. 
Rating:
5.0

Customer did not leave a comment.

Candice B. 
Rating:
3.0

I did not like the fact that I had to pick up and drop off the truck online using my phone. Was a hassle.

jennifer G. 
Rating:
5.0

Customer did not leave a comment.

Candy H. 
Rating:
5.0

Customer did not leave a comment.

HOWARD RIPLEY L. 
Rating:
5.0

Great experience! They made it easy for me to check in and out. Patient and polite. Definitely will be coming back to that location to rent again 👍

John G. 
Rating:
5.0

The person I dealt with at this location was not very friendly or helpful. I felt like I was bothering both during pickup and drop off. Unfortunately I was referred to this location by the UHaul Dealer at Indian School and Eubank because they no longer carry The 10 foot truck. I won't use this location in the future.

Patricia H. 
Rating:
4.0

Trucks should be returned full

Daniel W. 
Rating:
1.0

Customer did not leave a comment.

Carmen R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
1.0

Inform the customer that you can only use a credit card. I also returned the rental a day early & I was not advised to go to uhaul. Com & check the rental in. Then I had to call the regional uhaul office to ensure that I was refunded the extra day charge after talking to three different uhaul representatives & the guy at Leonard tire. Crystal was the manager at the regional office & I can only wish that I spoke with her in the first place. She was pleasant & professional & it's because of her I will rent from uhaul in the future.

Alexander P. 
Rating:
5.0

Customer did not leave a comment.

Robin D. 
Rating:
5.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

Henry W. 
Rating:
5.0

Customer did not leave a comment.

Louie B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Demanding mf's and not at all organized with scheduling

Meese B. 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
5.0

By far the best experience I have had with trailer rentals, very fast process and helpful staff

Cody C. 
Rating:
5.0

Customer did not leave a comment.

Saied E. 
Rating:
5.0

The gentlemen at Leonard Tire were very polite and professional.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Joni J. 
Rating:
5.0

Customer did not leave a comment.

Christopher E. 
No reviews have been submitted for this location.

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