Customer Reviews for Les Carburants Mercier
(U-Haul Neighborhood Dealer)

146 reviews

885 Boul Ste-Marguerite   Mercier, QC J6R2L1

(579) 977-1299

Office Hours

  • Mon-Fri: 7 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(579) 977-1299

885 Boul Ste-Marguerite
Mercier, QC J6R2L1

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHELINE L 
Rating:
5.0

Customer did not leave a comment.

Geatan T 
Rating:
5.0

Customer did not leave a comment.

Pietro U 
Rating:
5.0

Customer did not leave a comment.

Maxime K 
Rating:
5.0

Customer did not leave a comment.

Francois A 
Rating:
5.0

Customer did not leave a comment.

Andre V 
Rating:
5.0

Ask two questions instead of combining your second question because the van I rented was well maintained but the inside bed was not clean at all. But the service was excellent even when I had to speak to your 24 hr phone service. They were friendly, fast and efficient. Her name was Marilyn.

Jean H 
Rating:
5.0

Customer did not leave a comment.

Groupe M 
Rating:
5.0

Customer did not leave a comment.

Mandeep S 
Rating:
5.0

Customer did not leave a comment.

PIERRE P 
Rating:
2.0

En français s.v.p.! Le manque de professionnalisme du petit propriétaire plaignard à mener à une situation où uhaul a raison sur toute la ligne et où "moi" le client a un problème d'attitude. Je regrette, mais je ne laisserai jamais qui que ce soit me faire la leçon (surtout pas une garagiste qui se plaint de sa petite existence). Contactez-moi si vous voulez plus de détails (ce que je doute).

FRANCIS O 
Rating:
2.0

This war to far from my home

celine l 
Rating:
5.0

Customer did not leave a comment.

Catherine G 
Rating:
5.0

Customer did not leave a comment.

Sinead G 
Rating:
5.0

Merci

Nelson C 
Rating:
5.0

Customer did not leave a comment.

Marco V 
Rating:
4.0

Customer did not leave a comment.

Sergii Z 
Rating:
5.0

Customer did not leave a comment.

mathieu j 
Rating:
2.0

Customer did not leave a comment.

sophia B 
Rating:
2.0

Very poor customer service skills, he lacked more explanations of details Refused to close bill while i was there

Ezio P 
Rating:
5.0

Customer did not leave a comment.

Dominic r 
Rating:
4.0

Corriger le probleme de remboursememt de dépôt sur débit crédit car cela ne fonctionne pas je suis très déçu malgré un très bon service.

Nancy c 
Rating:
5.0

Customer did not leave a comment.

Pierre-Antoine C 
Rating:
4.0

Customer did not leave a comment.

carole l 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

yves c 
Rating:
5.0

Customer did not leave a comment.

JORGE R 
Rating:
4.0

Customer did not leave a comment.

Line D 
Rating:
1.0

I topped my truck with fuel before returning. While initiating the self return, the truck failed last minute and i had hard time just to remove the keys. I called the support and ask me to drop the keys and don't worry. On the bill i was surprised for Extra 70$ for fuel and service instead of coming compensation for hardship. First If the truck didn't fail, i would had finished the return and wouldn't had to pay any extra $. Second the charged fuel exceeds the distance i traveled by far (based on the average distance per L of the truck). I m still expecting a return call from the manager.

mounir a 
Rating:
5.0

Customer did not leave a comment.

Bruno C 
Rating:
5.0

Customer did not leave a comment.

Julie D 
Rating:
5.0

Customer did not leave a comment.

Mohamed N 
Rating:
4.0

Customer did not leave a comment.

nirmal G 
Rating:
5.0

Customer did not leave a comment.

fayçal E 
Rating:
5.0

Customer did not leave a comment.

parfait k 
Rating:
5.0

Customer did not leave a comment.

jean c 
Rating:
5.0

Have mote recent équipement

Bruno C 
Rating:
5.0

Customer did not leave a comment.

Francis B 
Rating:
5.0

Customer did not leave a comment.

Julie P 
Rating:
5.0

Muy bien servicio por qué hablaban español y fue rápido la renta del equipo

alain d 
Rating:
5.0

it was my first time using uhaul and i was very satisfied with the serves and the trailer i rented

gary h 
Rating:
5.0

Customer did not leave a comment.

RAFAEL N 
Rating:
5.0

Customer did not leave a comment.

Jean F 
Rating:
5.0

Customer did not leave a comment.

Marc-Andre L 
Rating:
5.0

An open trailer was needed but not available. The rented trailer did the job but with little complications! Thanks

Gilles D 
Rating:
5.0

Customer did not leave a comment.

Cleo S 
Rating:
5.0

Customer did not leave a comment.

Patrick S 
Rating:
1.0

As the first user You made it diffucult to me as if it's done on purpose to make People pay more ,I am really deceaved

moustafa n 
Rating:
5.0

Customer did not leave a comment.

Eric F 
Rating:
5.0

Really good customer service from the moment I made my reservation by phone to when I picked up the truck at the garage. Everything was well explained.

Francois J 
Rating:
5.0

Customer did not leave a comment.

Raymond L 
Rating:
5.0

Customer did not leave a comment.

George S 
Rating:
5.0

Customer did not leave a comment.

Christine G 
Rating:
3.0

Nobody was present and a lot of trucks were in the way so it was difficult to find a place to park

Andrea G 
Rating:
3.0

Took over 50 minutes to secure my keys for the reservation I made online. The only knowledgeable person literally left at noon and left me standing with no keys because "he had to leave" The present staff tried valiantly to complete my reservation for 45 minutes. They do close from 1200 until 100pm, but the website did not reflect this. Needless to say, I will rent elsewhere after losing a solid hour of my day.

Brian R 
Rating:
5.0

All good

konstantin d 
Rating:
5.0

Customer did not leave a comment.

jocelyn l 
Rating:
5.0

Customer did not leave a comment.

Louis R 
Rating:
4.0

Customer did not leave a comment.

Nicholas E 
Rating:
4.0

Customer did not leave a comment.

Marie-Eve V 
Rating:
5.0

Customer did not leave a comment.

allen t 
Rating:
5.0

Everything went smoothly. From pickup to drop off. The van was clean well maintained and in good order👍

Teresa B 
Rating:
5.0

Very helpful polite and friendly. Thank you.

john w 
Rating:
5.0

Customer did not leave a comment.

JERRY M 
Rating:
3.0

S’assurer que la voiture soit propre à l’intérieur. La mienne était poussiéreuse et sentait la bouse de vache

Koffi A 
Rating:
5.0

Customer did not leave a comment.

nancy g 
Rating:
4.0

Customer did not leave a comment.

PIERRE P 
Rating:
3.0

The truck was not cleaned when we picked it up . Also , the website was broken and did not allowed me to properly close the contract while at the location.

paul e 
Rating:
5.0

Customer did not leave a comment.

Piotr Z 
Rating:
4.0

insurance price should be included in the initial price annouced

Philippe L 
Rating:
5.0

Customer did not leave a comment.

Andre B 
Rating:
5.0

Vraiment apprécié

pierre l 
Rating:
4.0

Customer did not leave a comment.

martin b 
Rating:
4.0

Customer did not leave a comment.

Sylvain D 
Rating:
2.0

The gas tank should’ve been full (people should bring it back full after use) + windshield was really dirty

Jimmy T 
Rating:
5.0

Customer did not leave a comment.

Panagiotis P 
Rating:
4.0

Customer did not leave a comment.

ghyslain G 
Rating:
5.0

Customer did not leave a comment.

Nathalie S 
Rating:
4.0

It was closed when I dropped the truck.

Annie T 
Rating:
5.0

All ok

Neon L 
Rating:
5.0

Customer did not leave a comment.

Christiane L 
Rating:
5.0

Customer did not leave a comment.

Sean P 
Rating:
4.0

Nothing, the location service was good!

julie l 
Rating:
5.0

Customer did not leave a comment.

Erick G 
Rating:
1.0

Customer did not leave a comment.

Michel F 
Rating:
5.0

Customer did not leave a comment.

PIERRE P 
Rating:
5.0

Customer did not leave a comment.

Benoit L 
Rating:
3.0

The truck’ whiper was busted and only discovered after picking up the truck. The appliance dolly’s wheels were also seized. Not a happy person.

nathanael C 
Rating:
3.0

Tough to find a parking location

Scott P 
Rating:
5.0

Customer did not leave a comment.

louise t 
Rating:
2.0

Was given wrong information, and they forgot the blankets and dolly. Then charged a gas fee when we put gas at same level it was given to us. The tank was almost empty when we recieved it.

Christopher H 
Rating:
4.0

Clerk was polite and helpful.

Gerard C 
Rating:
5.0

The drop off location has 5 stars, but the drop off that I had initially made the whole thing a mess... on the 28th, at night, i wanted to bring the truck to Male Grove. Luckily, my uncle sees it all the time on his way to Châteauguay, so he knew that it was full of snow (nothing had been removed since all of the snow that we had lately) and that the place is close completly, no more store. With that, I called at the customer service and the everything got so much worst. First, the lady told me to call a certain number and that it opens at 7h. I woke up at 7h and ohhh I was getting really angey, not after the employees but to uhaul. So i called the number i had. I press 2 for a current réservation, but i get disconnected. Finally, i press 1 ... after that and then i got transfered to SIX differenf numbers. Everytime: DISCONNECTED. Finally, the last one tells me that the department that i needed is opening at 9. Well after all those phone calls, TWO HOURS to be precised, well it was 9 now so i talked to a sweet lady. What you could do to improve: - You're employees should know the infos correctly - You should probably check up on the drop of locations because with evrything that happened, it really didnt help to deal with all of that. I called so many times, with no amswers. Right now, to be honest i'm in a major depression ans all of the crappy situation of the truxk, ot made it really hard. Sorry for the huge text, but i had to say it

Marjorie A 
Rating:
5.0

Customer did not leave a comment.

Nicolas D 
Rating:
5.0

Customer did not leave a comment.

Sylvain R 
Rating:
5.0

Customer did not leave a comment.

Michel G 
Rating:
5.0

Customer did not leave a comment.

chafik B 
Rating:
5.0

Nothing to do to improve, it was fast and easy

Marcel C 
Rating:
5.0

Hi Uhaul, there’s lots of wear on the straps on the car dolly. Specially on the driver side, I would replace both side. Also on the driver side the strap is too short. You can call me for more details. 709-282-4500 Richard

Richard F 
Rating:
5.0

Customer did not leave a comment.

Dominic C 
No reviews have been submitted for this location.

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