Customer Reviews for Let's Party Rental
(U-Haul Neighborhood Dealer)

125 reviews

613 Oglesby Ave   Normal, IL 61761

(309) 828-2300

Location Hours

  • Mon: 9 am - 5 pm
  • Tue: Closed
  • Wed-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 11/27/2021 - 11/28/2021: Closed

Services at this Location:

Contact Us

(309) 828-2300

613 Oglesby Ave
Normal, IL 61761

Services at this Location:

Location Hours

  • Mon: 9 am - 5 pm
  • Tue: Closed
  • Wed-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 11/27/2021 - 11/28/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Les P. 
Rating:
3.0

Although it was easy to pick up the truck, the whole area was sketchy. The truck was dirty in the cab & not certain it was mechanically looked over/serviced as it was burning/smoking fuel & oil & the tires weren't great for a long haul.

MARK R. 
Rating:
1.0

I did have to drop off my equipment late at night, but this place did not have a clear designation for where the truck should be parked and it wasn't very well lit. I would not want to drop off in this location again and would never go there alone.

Tara K. 
Rating:
4.0

Trailer had not been swept thoroughly. Back door mechanism is loose.

EDWARD B. 
Rating:
4.0

Customer did not leave a comment.

thomas M. 
Rating:
3.0

Customer did not leave a comment.

Ellen G. 
Rating:
4.0

Verify the condition and cleanliness of vehicle

harsha raghuveer A. 
Rating:
4.0

This was the 4th place I had to go to get uhaul. I tried to get one 3 different times in Monticello Illinois. I will never use on in monticello

angela S. 
Rating:
5.0

Customer did not leave a comment.

william R. 
Rating:
4.0

Customer did not leave a comment.

william S. 
Rating:
1.0

Check my notes on my account and you will see why.

anthony C. 
Rating:
1.0

Ensure that when a truck is dropped off -it's properly logged in and the client isn't charged for 9 days extra. I spent over an hour on hold across Uhaul customer service numbers -with no actual people who would own the problem solution. At least the Party Place people tried to connect me -but still - that's where the problem started. VERY dissatisfied with the uhaul experience.

Doug K. 
Rating:
5.0

Customer did not leave a comment.

Andrew E. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Christina B. 
Rating:
5.0

The owner was VERY helpful. She went above and beyond to make sure our experience was excellent.

Jerold B. 
Rating:
5.0

Customer did not leave a comment.

KENT M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie G. 
Rating:
1.0

I didn't drop off at this location, I dropped off at my pickup location.

Chad B. 
Rating:
3.0

Customer did not leave a comment.

Bridget F. 
Rating:
1.0

My experience with the pick up of the truck was a nightmare. There was no one on site who knew anything about renting a truck. This was a party planning/rental business and I was helped by an intern in party planning who meant well but did not even know how to fill out a computer form for truck rental. I have no idea if he did the right thing or not, I was there for over an hour, and though I finally got the truck it was only after he made many phone calls,to people who walked him through all the forms, which took forever. I talked to two other locations to get him more information etc. Not his fault but definitely the fault of the owner of the business. I would NOT let these people rent trucks for UHaul and I would not recommend this location. The other location on Main Street in Bloomington was where I was supposed to get my truck, and they were helpful, but the truck was not there and they sent me out to this location--lots of trouble and I still do not understand why the one on main street did not have my truck as they were supposed to. I also had cancelled my supplies order and I am still not sure that I was not charged for it at the Party rental place. I will be back in touch about this if I was. I had to collect and purchase the supplies I had ordered at the main street location as there were none waiting for me there, which is where I needed them to be.

Laura C. 
Rating:
3.0

The location should be a little more main stream

Philip S. 
Rating:
4.0

staff was helpful and courteous, but I should have used a different place -- the parking lot was not big enough for a 17 foot truck and car trailer. But no issues with the drop-off overall.

BRETT F. 
Rating:
3.0

Customer did not leave a comment.

DONALD C. 
Rating:
3.0

We didn't check the inside of the truck...when we got to our move location, found the front end of the truck full of chairs. Had to drive back to have it unloaded.

Kirsten S. 
Rating:
4.0

Rental place in back in a industrial park , the trailer was dirty hadn't been cleaned , cashier didn't know how to do the paper work

BILLY E. 
Rating:
2.0

The information received regarding the vehicle was incorrect. Works tried to say the gas tank was full when it was at 3/4. Also, the mileage was incorrect and had to be corrected by us before we left. It felt like they were trying to upcharge us for sure. Not pleased.

SARAH L. 
Rating:
4.0

Customer did not leave a comment.

DEWEY H. 
Rating:
5.0

Customer did not leave a comment.

HEATHER C. 
Rating:
5.0

outstanding service and vehicle.

JAY H. 
Rating:
3.0

Customer did not leave a comment.

ANDREW H. 
Rating:
1.0

Slow. hard to figure out that I could drop off Uhaul there. Too busy from their party rental business and not friendly.

SALVADOR A. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

It was one hour away from my city. I requested to pick up a truck in Springfield, Illinois. This experience will give me pause when determining which company to use for my next rental. It added three hours to moving day and that is unacceptable.

EDMUND M. 
Rating:
3.0

Better instructions on returning the trailer when the facility is closed.

DENNIS S. 
Rating:
1.0

Customer did not leave a comment.

BENJAMIN S. 
Rating:
3.0

Customer did not leave a comment.

JAMES Z. 
Rating:
3.0

Customer did not leave a comment.

RICK R. 
Rating:
3.0

Used the key drop box upon returning the truck on Sunday. The box seemed to be very full of keys and paperwork. It might be helpful to have received a confirmation that the truck return was verified and all was in order. Thanks!

BETH G. 
Rating:
3.0

Customer did not leave a comment.

TENILLE H. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN Z. 
Rating:
3.0

Customer did not leave a comment.

scott J. 
Rating:
3.0

A small inventory, but they had what I needed. Pick-up and drop-off went well, but not real fast. I returned it a day earlier than planned and the final cost was adjusted quickly.

brad C. 
Rating:
5.0

The owner of the party rental place I rented this uhaul from was very helpful!! She even came outside to help make sure we could get the trailer on the hitch. Excellent service!

KATIE E. 
Rating:
5.0

This was the friendliest U-Haul site I have ever visited. I will be using it again.

William P. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
1.0

There was only one employee at this location and he was not trained to help us. He called his "boss" who talked him through the computer process. This took 45 minutes of our rented time. When we returned the truck (five minutes before closing time) the building was closed. Luckily we caught one employee leaving who was able to call the "boss" in to ring us up and return keys. The original employee we dealt with was apologetic, the other(the "boss" who was a young guy in a landscaping truck..) was not. We even got charged for the insurance we said NO to. The experience was terrible, the truck was nice to have though. I would never suggest this location. If you want a U haul, go to U haul. Don't go to this party rental store. You are not their priority! !

amanda K. 
Rating:
4.0

Nothing......

LINDA H. 
Rating:
5.0

This was a pleasant and no hassle experience.

Venkatakalyan P. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
2.0

Customer did not leave a comment.

PARISHA C. 
Rating:
1.0

Returned the truck the same day (8 pm - put contract and key in drop box) with same reading on tank (3/8) as when we picked it up. They charged $70 for gas (below 1/4) and an extra day (after 11 am the next day). When I called, he did go out and recheck the gas tank reading to verify it was at the 3/8 mark.

BETTY Z. 
Rating:
4.0

The wood floor of the truck looked to have a liquid spilled on it.

DANIEL S. 
Rating:
4.0

Go here instead of Joe's towing which is not far away. They we're rude. Let's party rentals is nice and polite.

AARON H. 
Rating:
5.0

Everything was fine at the drop off location.

RANDY W. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN K. 
Rating:
5.0

Customer did not leave a comment.

MELVIN D. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO P. 
Rating:
2.0

The staff was helpful at the location, but the U-Haul itself was terrible. Had trouble starting from the first time. The roof leaked and ruined furniture. The 800 number was no help, and we lost 6 1/2 hours trying to get the leak fixed in the rain. The suspension was so terrible, that even strapped in items bounced and scratched.

JEFF G. 
Rating:
3.0

This is a low volume UHaul outlet that appears to be more of a "Bread & Butter" accessory to their party rental business. I was renting an auto-transport so I did not need a lot of hand-holding, boxes, pads, etc. that I normally see on display at the larger "specialized" stores. The manager was friendly and the trailer worked as expected.

brian D. 
Rating:
5.0

Customer did not leave a comment.

AMY D. 
Rating:
5.0

Customer did not leave a comment.

JULIE S. 
Rating:
3.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
3.0

Customer did not leave a comment.

Dustin A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
3.0

Allow the customer to inspect the truck (verify mileage/fuel level/cleanliness etc) before completing the rental and asking for a signature.

DAVID W. 
Rating:
3.0

The truck we received battery died on us in the middle of our move. When we called customer service the woman accused us leaving the trucks lights on as opposed to trying to help us. She was rude and when we explained that we had not left any lights on or doors opened she simply said she couldn't help us and we needed to call roadside assistance. Not the customer service we were expecting from a company of your size. We will think twice about using your services again.

Nick F. 
Rating:
5.0

The people there are great to work with!!!

shelly M. 
Rating:
4.0

Customer did not leave a comment.

KATHRYN M. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Danielle C. 
Rating:
3.0

Be sure everything is in proper working order. My drivers side mirror would not stay up...all I could see was the road. Also equipment from previous User was still in back...a major inconvenience

SHARON F. 
Rating:
3.0

I told the person on the phone what I had to haul and she recommended a size of truck for me and it was no where near big enough which cost me so much time and money.

jamie F. 
Rating:
5.0

Customer did not leave a comment.

Brad M. 
Rating:
3.0

When I select a drop-off location before I even pick up the truck and U-Haul okays that location, Logistics needs to pay more attention. If they recognize that too many vehicles and equipment are at one location, don't allow the selection of that drop-off point. I was told to drive all the way across town to take it somewhere else after I re-fueled truck and was ready to be done for the day. Pick up was great and smooth, but drop-off was not fun. It's not really the final drop off point's issue. More so the U-haul place I tried to take it to first.

Brandon T. 
Rating:
3.0

Its hard to tell that its a uhaul location. Work on the signs.

kevin H. 
Rating:
5.0

Customer did not leave a comment.

Cameron R. 
Rating:
5.0

NICE LOCATION

SHELLY M. 
Rating:
4.0

Dolly rental expensive as charging for each day.

KARTHIKEYAN B. 
Rating:
3.0

Customer did not leave a comment.

windin D. 
Rating:
5.0

It was perfect!

SHELLY M. 
Rating:
5.0

Great to work with - very pleasant

Joseph V. 
Rating:
1.0

Customer did not leave a comment.

BRANDON K. 
Rating:
3.0

I didn't get the uhaul for as long as I had requested...2 full days...a day and a half, truck wasn't clean and in need of maintenance..I wasn't happy with this uhaul experience and I have used them before in, Illinois and Minnesota

KEVIN H. 
Rating:
4.0

Customer did not leave a comment.

BERNIE W. 
Rating:
3.0

Customer did not leave a comment.

Lora W. 
Rating:
5.0

Shelly, the owner of "Let's Party", was awesome. She was extremely helpful and the truck was clean and ran really well. We will be going to "Let's Party" first for all our U-Haul needs. Thank you for such a positive experience. Sincerely, Jacqueline M. Dellamano Bloomington, IL

JACQUELINE D. 
Rating:
3.0

Efficient, helpful, friendly. Location not the best.

ALAN V. 
Rating:
1.0

Had to call customer service to get them to check the truck in when I got text messages staighting my truck was late

TRAVIS B. 
Rating:
4.0

Customer did not leave a comment.

randy M. 
Rating:
4.0

Same comments

LEWIS B. 
Rating:
3.0

Customer did not leave a comment.

helen B. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

DAVE P. 
Rating:
4.0

The dropoff box doesnt specify exactly what documents to leave along with the keys. The dropoff box also needs a face lift.

RICARDO W. 
Rating:
4.0

Customer did not leave a comment.

WADE K. 
Rating:
4.0

Customer did not leave a comment.

KYLE B. 
Rating:
5.0

Customer did not leave a comment.

ALPHIA S. 
Rating:
4.0

Customer did not leave a comment.

EDDIE G. 
No reviews have been submitted for this location.

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