U haul charge me twiceSalmon A.
Customer Reviews for Liberty Auto Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent experience at Liberty Auto Center, excellent hospitality, 100% will visit again! During pickup, rep was exceptionally helpful, courteous, and pleasant. He made things go very smoothly in a stressful time to help expedite things, since I was initially having a issue getting verified and cleared with Uhaul to drive. Will definitely recommend, was almost a fun time! I appreciate his kindness!ðŸ¤—ðŸ¤—Theophilus T.
I rented uhaul December 4th 2020. The charge was pending for a month then was reversed and sent back to my card. I called the location and was told they did not know what I was talking about. Today February 6th 2021 my card was attempted to be charged $245. The charge includes fuel even though I made certain I refilled the tank. I have photo proof of thisShanell D.
Very rude staff. I would never recommend this place to rent.Roberto B.
Customer did not leave a comment.Mark R.
Very bad first I returned the truck on Saturday night and they put I returned it to today,I have the video where I packed it the time and the day on the 26 the same day I only use the truck for 10 hrs,he charged me for assurance I didn't asked him never sign for it,very bad experience,I need a refund, I got charged to much,just for one day about 40 something miles.Max F.
Firstly, you have to go around the corner to the Auto Glass Shop so you can complete the transaction and then go back around the corner to pick up the rental. The inside of the cab was disgustingly filthy and hasn't been cleaned since the truck was new. Then the Heat Did NOT work at all, no fan blower or heat at all Make sure that you take pics of the Before and final Mileage along with the Fuel Gauge reading before and after so they won't try to overcharge you. And finally, the Final invoice comes 3 days after you return it and that is Not AcceptableAnthony F.
Customer did not leave a comment.Gustavo V.
Everything okARIF A.
Customer service at this location is next to horrendous, the system was down i had to send about 1 hours with the authorized rep trying to make the system work. I had to do the rental process myself via the uhaul app 1 hour later Then the truck had the check engine light on the dash was dirty one would expectvthat uhaul would have their vehicles cleaned in these covid timesJose P.
Too expensive and unreasonable price.lawrence B.
Simply Terrible Location. I rented using the 24hr truck share/rent with a cell phone. I arrived to find the truck but not the key. I asked in the Auto shop where to find the key, and was told that the person with the key was out, and I would have to go the main branch in Jamaica, about a mile a way. I had no ride, since I was expecting to be driving a truck, so I had to walk 15 min to the main branch. I wait in line 25 minutes, to be told that the key was not there, I had to return to the auto body shop. I walked another 15 minutes back to the body shop and finally the owner shows Up and gives me the key to an old, beat up truck with the check engine light on. Wastes an hour and 20 minutes of my time and a completely needless walk to the main uhaul branch. Suffice it to say I will never be going here again, nor will I be renting with uhaul.DANIEL D M.
Customer did not leave a comment.Sabrina G.
Customer did not leave a comment.Irshaud S.
Over price and charge for things not applicable to me high upset and would like a refundShanice W.
When the clerk informs you that you'll be getting credit for taking the truck with a little less than 1/4 of a tank & you return it with more than 1/4 of a tank and you don't even get the credit that you were promised, I found it insulting when my bill was over $100.00. To think that I only drove it 29.4 miles and was billed for 70 miles was a little ridiculous. But I'll just leave this review out here so others can be well aware of the deceptive practices that went on with MY rental!!!Darwin G. F.
Customer did not leave a comment.Jacob F.
They're very nonchalant and lackadaisical. Extra fee charged for coverage and I never consented to such coverage. I want my money back to my credit card.JOHN O.
Customer did not leave a comment.Evgeniy K.
Customer did not leave a comment.Md Imran K.
Customer did not leave a comment.DAVID R.
The garage looked abandoned no signs anywhere address or phone number, the worst Uhaul location I've ever seen. I was surprised and very disappointed I didn't even got the rental that I reserved because the owner couldn't open the lock the Van was in. ????????????Wilfredo T.
The guy who assisted us was nice, but way too chatty. The location was difficult to find, the address given is around the corner at a gated off area. There should be signs pointing where to go.Madison P.
Don't charge a hidden $16 Safe Move fee without the customer's knowledge.Avinash M.
Customer did not leave a comment.Esteban G.
Nothing. This location is very convenient and the staff is very gooddellon L.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Artem Y.
I made reservation a week before to prevent surprises, that day I went to the location following the GPS but the address was not the same for the local, I call the local and the information for the real address was denied, he ask about my reservation and say â€œyou need to go to different u-haul, your car is not hereâ€ and hang the phone I was asking until I came to the local, the attendant ask about the reservation and repeat to me: â€œI told you that I don't have your truck, you need to go to another u-haulâ€ -I'm walking I have not a car here do I can not go walking â€” I can drive you â€” At the different local I explain the case and they call the office and send me back to the first local so I went walking, after 2 hr I get the same truck that was in the first parking, 2 hr that the 3 moving guys was not working without truck but charging just to be there so, my experience was .... incredibly disasterCarlos G.
Just what I needed especially at short notice. Very accommodating and professional. The process was smooth and easy. Would reccomend and would definitely use in the future.Aja B.
Too many charges on my account. My rental was paid in full and I am still being charged 3 months later.Laniece B.
Customer did not leave a comment.janet M.
Customer did not leave a comment.Charlston M.
Customer did not leave a comment.lajos T.
Customer did not leave a comment.Lonnie C.
I was charged $16 for SafeMove Insurance even though I did not select this coverage. There was also nowhere to park the truck upon return.ERIC L.
V niceNGN V.
Customer did not leave a comment.Jenny F.
Customer did not leave a comment.SANJAY M.
Uhaul trucks are safely locked behind a gate but were unable to be accessed until the location manager arrived an hour and a half after the start of the reservation. Vehicle key lockbox did not contain key, which must be retrieved from the manager. Gas station is nearby to fill up tank as needed. Drop-off was conducted around the corner at intersection rather than at gated parking area.Jae Yong E.
Customer did not leave a comment.scott N.
Why was I charged a cleaning fee for a unit that was not even cleaned to begin with. Bad customer service. I live 2 blocks away and only drove 3 miles I did not say yes to the safe move. But was charged to my credit card. This U-Haul location is no good. I will never go back to 149-12 97th ave.Nishan B.
The guy said a lot of nonsense. Told me if I don't like you, you don't get a fucking truck. Every time I ask him a question he answers and follows it by â€œ I don't fucking care.â€ The location is hard to find, The adddess is different. it's an auto glass that sells mattresses and beds and had a tiny u haul sign on the glass? If didn't feel like a place if business at all.Abdulaziz E.
the man attending was nice, but there were somethings I did not like. He didn't give me a paper contract, it came as an email, and there was no clear evidence of a registration or insurance for the truck I rented, but he said it was ok. I returned the truck yesterday and did not get a a receipt. He told me that the system was down and that he would email me the receipt in about 30 min. He never did. I called him this morning and he told me again that I would get the receipt in 30 min. I never got it. I need the receipt.alex R.
Customer did not leave a comment.Qiang W.
Customer did not leave a comment.Yitzchak S.
Customer did not leave a comment.Zaheer K.
Customer did not leave a comment.Valerie W.
Customer did not leave a comment.Jeremy D.
The equipment I requested was not ready for pickupMathew R.
Charged a cleaning fee even though truck was returned broom swept.Richard S.
Danny and team are dependable, fair and friendly. The equipment is well maintained which is no surprise as they run an auto shop. U-Haul drove smooth and we didn't have to wait in any lines etc making for an easy pick up and return. Will go to this location again.Sam P.
Only charge the customer what they agreed to pay for as I was charged for CDW insurance I knew I didn't need and never asked for but when I got my final bill via email after the drop off I found out then.Xaviera M.
Customer did not leave a comment.reginald D.
cool managementGalo R.
I reserved a 15ft truck online, however, it was not available when I arrived. I had to get a 20ft and paid more money. The $50 money guarantee for the truck was a lie. I did not receive the $50.Tash J.
Customer did not leave a comment.Theresa L.
Customer did not leave a comment.JOSHUA B.
When i got to the location they said they key broke to the truck and some on suppose to had called me n told i had to go to the Douglas on 168th i called the other location they said they didn't have my reservation.. smhtoni D.
Customer did not leave a comment.Allan J.
Customer did not leave a comment.Terrence H.
Make it more reliable, convenient and big some garadge on NY area dealer thank you.FRANCIS D.
Needs better signage, but the people were wonderful.Brendan G.
Perhaps advertise U-Haul in front of the station. Computer station was very ghetto.Benjamin W.
Customer did not leave a comment.FELISCIA J.
Customer did not leave a comment.baljit S.
Customer did not leave a comment.Thomas P.
Owner of this place was Awesome!!!!Theodore S.
Customer did not leave a comment.Ansel A.
Customer did not leave a comment.Sukhraj S.
Customer did not leave a comment.Jenise R.
Customer did not leave a comment.Vanessa G.
we dropped the vehicle 1day early and 300 miles less and asked for a refund for unused miles and insurance and was denied.Shirvana S.
Customer did not leave a comment.Mohamed A.
I arrived for my scheduled pickup and was told that my pickup location was changed. In New York City commuting takes time and money. It was very upsetting to hear that I would have to travel another hour to get to the available truck. I made my reservation at the beginning of the week and my conformation was given to me through several reminder phone calls. There was no call for the pickup change. Then when I spoke with customer service i was told there was nothing they could do. I was then passed to the scheduling manager who was short with me then abruptly fixed my problem. She then hung up in my face. Customer service was very poor.Blair S.
Customer did not leave a comment.macsood H.
Customer did not leave a comment.Calvin C.
Customer did not leave a comment.Regina B.
Excellent location for pick up, next to a Gas station and excellent customer service. Fully recommendAlex L.
The person we spoke to on the phone was the nastiest person and had terrible customer service. He hung up on me twice after just asking simple questions of "what time do you open?" and "is my specific car there?" I will be writing a formal complaint and posts reviews on various websitesMatthew M.
Everything was good. Very friendly staff good customer service. I would go back there without any hesiststiinVed B.
Customer did not leave a comment.Adolfo P.
The owner â€˜Spiritual Adviser' was terrific. Very friendly and made my experience at U-Haul a great one. I've been to other U-Haul locations and the service wasn't great. This tome although smaller and not a typical U-Haul site it was greatKhadisha V.
Customer did not leave a comment.Maria A.
Customer service is worst.Sheikh H.
Customer did not leave a comment.Gardner A.
The service was excellent.Patrick R.
Excellent experience at Liberty Auto Center. Mr. Danny thank you for your excellent hospitality. 100% will visit again.MOHAMMED Z.
They charge you fake miles please make sure you read the miles when you pick up and drop offmohammad B.
Customer did not leave a comment.guy G.
When you say that you only need a phone in order to unlock the van during off hours PLEASE also say: you'll also need two friends who are free to answer the phone and vouch for you, and a camera phone in order to take photos, and it takes at least 20 minutes to do all of this. It isn't just â€œscan and goâ€. Thank you.Cicero G.
Some sort or refund for over filling the gas tank and bringing it back with more then what it was supposed to be filled up withRICARDO V H.
Customer did not leave a comment.Giuseppe V.
There should be better followup when it comes to reservations.Keatrice R.
The actual entrance was a little hard to find since is not thru the garage but thru the glass store, but overall great customer service !Delia H.
Let them keep up the good serviceokeckukwu O.
Customer did not leave a comment.Samson H.
Higher people with pleasant attitude. Worst experience ever!!!!KIM W.
Customer did not leave a comment.Slounedy C.