Customer did not leave a comment.TEIARA T.
Customer Reviews for Life Storage 500
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Paul V.
Customer did not leave a comment.DANIEL B.
Dropped off the UHaul after hours at this location and there was no direction of where to actually park the UHaul. Would recommend having designated parking spaces to indicate those spots are for uHauls that are being returned.Tammy M.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.RUSSELL M.
Customer did not leave a comment.WILLIAM R.
Truck had ants in it.John H.
Customer did not leave a comment.Michelle B.
Follow posted office hours. I made reservation for 9am as indicated on website but no one was there until 9:20. It set me back on the day.Clark S.
Original member told me there were no trucks and to call a phone number that wasn't open until an hour after my reservation. No equipment was available that was requested.Nicholas M.
Customer did not leave a comment.Daniel R.
Customer service was great and professional.MELVIN D.
Customer did not leave a comment.Michael U.
Britney was amazing!!! She made sure I had the info I needed and made this process easy for me. She needs a raise!!!!Ryan J.
Customer did not leave a comment.Paul G.
Customer did not leave a comment.Chandler S.
Customer did not leave a comment.ALEXANDER H.
The lady at the desk was friendly and efficientJAMES J.
Customer did not leave a comment.kester F.
A little hard to find. Staff recommended return site that would be hard to return trailer.Frank H.
Customer did not leave a comment.Robert N.
Customer did not leave a comment.Julie M.
Better instructions to pickup and return, especially for out of town customers. My GPS (6000 Garners Ferry Rd) took me to the entrance of a storage facility. No signage identifying that it is a uhaul location. I called the 800# and the told me to drive around the building, where there was a sign in the door instructing customers to go to Jimmy Johns in the shopping center on the other side of Target.Michael G.
Absolutely wonderful! The service was super friendly. Above and beyond helpful.Nathan P.
Thank youLarry S.
Customer did not leave a comment.Kymberlea E.
Better sign to find the actual uhaul office as there are two separate buildings, the address being given to the customer is not accurate. The address is for the storage facility., the office is located a further down the street.Jesselee J.
Our appliance dolly was not in our rental and we had to drive to another location to pick one up. The office was closed for 5 days and I was not able to speak with anyone at this location. Horrible experience and I will probably never use U-Haul again.Zachary T.
The cab of the truck was dirty. Had old socks. Cigarette butts and old food in it. The guy at the storage unit said they did not deal with U-Haul anymore. App did not work. Customer service was fantastic. She was very helpful.Jayne E.
Customer did not leave a comment.Wanda H.
Great serviceAllen H.
They said the total amount was one payment and now it's saying it's a nothing thing.patrick C.
Customer did not leave a comment.Kenneth D.
Customer did not leave a comment.David T.
They are very understaffed. I went there at 4;45 on Friday to rent the truck and they were closed, even though they're schedule close time was 6 p.m. So I made a reservation on the phone and went at 8:50 a.m. the next morning (pickup time was 9 a.m.). The employee there was doing his best, but very weak on the computer system. He had to call a woman at home and she walked him through what to do. Because the store had closed early on Friday, people had dropped off vehicles and keys and on Saturday morning those vehicles had to be checked in before he could help me and one other gentleman. After more than an hour, I left with my vehicle at 10 a.m. The vehicle was good, the price was very good and since I only drove 13 miles, my charges and gas were very little. So, since I got my work done quickly and got the vehicle turned in less than 3 hours later, I was happy with that. But, the long wait to get the vehicle was unacceptable. I'd like to have my money refunded.les C.
Brittany was awesome!!!Wanda H.
Everything was great!!!ZIANE G.
No improvement necessary. Excellent employee! Arranging to obtain the vehicle was quick, efficient and pleasant. What more could a customer want!John M.
When I got there at 10:00 my reservation was not ready. The man working said the system was down. The after 45 min another customer came in and he actually started helping her first when she had an 11:00 reservation. Overall was very disappointed and honestly did not think I should have had to pay the full price after waiting an entire hour at the store.Cody H.
Brittany was SUPERB in all respects of this recent rental. It has always.been hit-or-miss at different U-Haul locations, but Brittany stands out as a TOP U-Haul employee.FRANS C.
Customer did not leave a comment.Eugene J.
The employee that assisted me was currently in training...Terodde W.
Customer did not leave a comment.Katrina P.
nothing at this timeJohn F.
Customer did not leave a comment.KENYA K.
The girl that check me in was outstandingTroy J.
Customer did not leave a comment.Hellen D.
Britney was very helpful, professional and went the extra mile to accommodate our move.James R.
Customer did not leave a comment.Stephen R.
The security system keypad was not working, it cost us about a 1/2 hour delay in a very tight schedule. Numerous people were in the same boat. We couldn't get in and had to keep going to the front , the gentlemen in the front was doing the best he could with this faulty unit aggravating everyone. :)corinne K.
Very nice building, convenient location and ease of access make this one special.Frank C.
Loved it! Very good deal!!!michelle B.
The lady at 1-800-go-haul told me that a 1971 dodge truck would not fit on auto transport trailer, so I asked if a 2013 dodge car would fit, She said no, so I asked if a 1961 WV bug would fit, she said yes. I had already completed the compatibility chart, and it said it was compatible with any of the above, I give her 1 star, not good advice for customersTim D.
Customer did not leave a comment.Dedric A.
Customer did not leave a comment.joe D.
Customer did not leave a comment.Keeasha G.
The air condition was awesome and online return was so smooth.Katherine R.
I was not supposed to drop off at this location. I drove 10 miles out of my way to drop off at my assigned location only to be told that they could not accept the equipment. I ended up calling this location myself after the location on Forest Drive told me they could not search for a drop off location for me. The location on garners ferry was very helpful. Although, I am very disappointed in the Forest Drive locationDamon M.
Britney at Life Storage was very helpful and efficient in helping us rent a U-Haul for our move. We just walked in and they had one available. We were in and out in about 15 minutes only because there was another customer ahead of us. We appreciate receiving the total bill via email being that we weren't exactly sure of the mileage when initially paying. Moving is a huge task so it was great that this part was easy. Thanks a bunch!Michael M.
Customer did not leave a comment.Joel F.
Customer did not leave a comment.Tracy F.
We cannot think of another way our service could have been improved. If you had a rating above "excellent," we would have chosen that one!!Glenda W.
Customer did not leave a comment.Walter G.
Customer did not leave a comment.Peter S.
Customer did not leave a comment.Anthony O.
I was called 30 minutes prior to let me know that my guaranteed reservation was not there. All they had was a truck that had to be returned to that location when I had reserved a one way. So of course I had no choice but to get that truck and drive an hour back after moving all day. They told me they would comp the extra mileage and gas and quoted me a price. They ended up charging me for all of the miles and twice the quoted amount and say that they have no record of what happened. So after being nice enough to not make a big deal about their screw up, I'm having to pay extra bc of their mistake after going out of my way to be accommodating. Complete clusterMatthew H.
When picking up my requested truck (reserved 2 months in advance) I had found that someone had taken the truck assigned to me without the dealers permission and was left with one without A/C for my 2.5 hour drive on a 95 degree day. Since this is not a U-Haul facility but just distributor, all the other trucks seen in the lot were already booked for other customers. After some hassle, the lady there decided upon just giving me one of those other trucks. The truck I ended up taking was 5feet smaller than requested but I was thankfully able to fit all my belongings in it. Overall a poor experience but happy I was able to at least get a functioning truck for my move.Brian M.
Great sales person very helpfulJoseph M.
Customer did not leave a comment.John C.
Great ServiceJulia C.
Customer did not leave a comment.becky B.
I think the rental process leaves a lot to be desired. It is not well explained and it left me feeling that I never wanted to do another U Haul rental. It was hard to get some who was knowledgeable on the phone. The truck share anytime pickup was a disaster! It delayed my departure by several hours. This was very frustrating and I would not want to do this again.dorlees G.
Customer did not leave a comment.MICHEAL K.
I rent here frequently, and every aspect of the rental goes exceedingly well. From reservation through return -- I can always count on their excellent service.KATHY Y.
Brittney was very courteous.IQBAL A.
Customer did not leave a comment.thomas H.
Customer did not leave a comment.Brady B.
Our truck had serious safety concerns. The tires worn and caused problems driving. The lights very dim at night made it difficult to see driving. There were no lights on the dashboard , which caused problems and safety concerns.Robert M.
When I arrived at my scheduled pickup time of 9:30AM I was delayed by a locked office with a sign indicating will be back at 9:40AM. When returning truck same day, I arrived at 4:15PM to fine the office was unmanned and locked with sign indicated will return at 4:45PM. There should always be at least one agent available during your business hours.Clyde L.
Customer did not leave a comment.Curtis T.
Very friendly staff. Enjoyed the experienceJeff F.
Britney was greatWill M.
I think the manager is named Brittany? She is always awesome.Will M.
Customer did not leave a comment.Melanie K.
Customer did not leave a comment.Elizabeth S.
You guys made this so easy.Yolanda S.
Customer did not leave a comment.Yolanda D.
Customer did not leave a comment.Charles R.
None. Brittany was very nice. She is a keeper. Thanksbridget W.
Customer did not leave a comment.Harry K.
Exceptional service by the staff member there.Steven C.
Customer did not leave a comment.Stephen T.
Britany was great.Will M.
Customer did not leave a comment.Carlye E.
Customer did not leave a comment.Darren E.
Customer did not leave a comment.Natifha C.
Customer did not leave a comment.Steve A.
Awesome service from Ms. BrittanyAudrey M.
Customer did not leave a comment.KATHY Y.