They didn’t report that they received the truck and I got a text asking me to call U-Haul overall I had a terrible experience
Terica J
Customer Reviews for Rosewood BP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check in and check out process could be better.
Raven RNothing - the clerk was incredibly helpful and the mobile return was seamless.
Heather MI returned the truck on Saturday, April 8. It took multiple follow ups and calls to several Uhaul managers to get the truck checked in. Luckily I had taken photos of the dashboard for odometer and fuel levels with the Rosewood BP visible. If you must rent from Uhaul in Columbia, avoid using these locations. Take pictures at each step. Collect the names of each person you interact with.
Robert Athe best UHaul experience I have every had. Thanks!
Kimberly CThere was no Dropbox for the keys so I went into the gas station and tried to drop off the keys at the register. The employees were very rude and said that we couldn't drop it off at that location because no one could move the vehicles later to refuel the station. They threatened to tow the U-Haul and said I would have to pay for it. Reluctantly they took the keys after the employee spoke with the manager. Worst customer service ever!
Chris KIt is a gas station. I opted to use no contact pickup. The process is not seamless and I needed help in the end. In the signup process online I did not choose any insurance. I ended up with the insurance because the entire process at the uhaul location was done on the clerks phone. I did not think i needed to start the process over. Budget?
david aHire competent people. I don’t need someone telling me “I don’t give a damn what you think” when I’m trying to help.
PAUL KOutstanding customer service.
John SPickup did not go smoothly. No pads despite reserving them. Had to go to three locations to find pads.
Barry AIt was a generally fine experience, but that’s about it, the app was a bit cumbersome, the equipment was not readily available and the tension bolts on the box of the truck desperately need tightening. The overall experience met my needs for a very short move, but I don’t get the impression that vehicle would have been overwhelming safe for a more involved move.
Travis KTook 45 minutes past my reservation time to get the uhaul in my name. The guy was trying multiple ways to get it to work but it seemed like more of a uhual issue than anything else.
Katherine RThe online checking asked for documents for identification like passport. Who brings a passport to a U-haul? It was late in the process to decide you're not going to release the vehicle to me. It just pisses people off for no reason.
JOHN BThe return process was terrible. I had to wait until they finished with all the customers in the store INCLUDING the ones that came in after me. As more customers came in they kept telling me to wait another minute. Terrible set up
BRITTNEY Bmy only gripe is that i was charged for a dolly and there was not one in the truck. otherwise all went well. thank you! Ian Collins
IAN CIt was in a gas station. Only one guy working and trying to run other business while helping uhaul customers. The Uhaul leaked inside the cab on both sides where the seat belt comes out. We drove 9 hrs with rain dripping in on both of us the entire way. A napkin was shoved up in hole to obviously stop any rain previously. The USB ports did not work.
Zane PMake sure they clean the vehicle before renting.
Harley Ncould not beat the convenience of getting gas and turning in truck at the same time!!
Geoffrey DThe owner charged me twice on two different days. FRAUD
STACY SRoger, the attendant assisting us when we turned the U-Haul in around 6:45 p.m. on 2/6/21, was very helpful. However, we had to wait around 20-25 minutes to complete the drop-off. Roger had no help and therefore he had to wait until no one was in the convenience store to inspect our U-Haul outside the store and to complete our U-Haul transaction. He needed help. If this location is going to operate as a U-Haul dealership, especially on a busy Saturday night, the owner should hire additional personnel to assist with the U-Haul transactions. As I stated, I am not blaming Roger who was very nice.
jean k