Inspect the trucks before you check them out. The radio did not work, the windshield wiper was torn in half, the brakes where poor and the ride was very bumpy as if the shocks or tires had a problem.ANTONIO R.
Customer Reviews for Life Storage
(U-Haul Neighborhood Dealer)
Surfside Beach, SC 29575
Services at this Location:
- Mon: 9:30 am - 6 pm
- Tue-Thur: 10:30 am - 6 pm
- Fri: 9:30 am - 6 pm
- Sat: 8:30 am - 5 pm
- Sun: 12 pm - 4 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Robert T.
Lois, Carolyn, and Steve were all just wonderful to work with. They were professional, warm, caring and met my needs 110%. I cannot say enough wonderful things about all of them. Thank you!PATRICK B.
Customer did not leave a comment.Todd M.
I am glad the owners were there I was able to correct the situation I'm old fashion and I like paper receipts and they were able to accommodate But the employee did not know that she could give me a paper receipt just wanted to email it great location And I will visit againRAMON V.
Air conditioning fan motor very noisy. Windshield extremely dirty on the interior. Cleaned it myself.Richard E.
Better customer serviceHoward E K.
Customer did not leave a comment.DANTEE A.
Once again we were very impressed with the experience. I did end up renting a large climate controlled storage unit.Steven C.
Steve Feeney, Asst. Store Mgr. at Myrtle Beach location was outstanding in explaining truck functionality & contract agreement. Rickie, at Main Street Tire & Service at drop off location in Franklin NC made it very easy with dropping truck & securing receipt. We had a very good experience..TYMichael S.
Customer did not leave a comment.VINCENT W.
Customer did not leave a comment.Richard S.
Friendly and professional service!William H.
Although the service rep was knowledgeable, we were disappointed that she couldn't adjust our payment for an early return as committed by the service reps in both Hilliard and Lancaster, Ohio.GREGORY R.
Our truck broke down we had to spen two extra nights because it was a holiday weekend but U-Haul paid for our room both nights they got us back on the road and we made it the rest of the way with no other issues. The only real problem was getting them to answer the phone late at night and the website was no help at all!Joseph M.
Lois Watt and her staff were EXCELLENT in Surfside Beach!!! She was so helpful!!!!LEAH D.
Customer did not leave a comment.rick R.
Customer did not leave a comment.William L.
Staff was excellentSTEPHENANTHONY B.
Customer did not leave a comment.EDWARD B.
Customer did not leave a comment.Bradley P.
Customer did not leave a comment.STEPHEN G.
There is nothing to change . Perfect location clean and organized. Family run business that caters to all your needs . Helpful as can be . We were in a bind movers never showed up . We called to extend time on the truck .we told Loris about needing help moving and gave us name of a company that we could use . She saved the day our truck was emptied in 45 min . They even offered to assemble our bed frames , I will always go to life Storage and I am already telling people I know who will be moving to go there fore best results and a smooth move .JOHN F.
Customer did not leave a comment.MARK S.
The Staff was very friendly and courteous. I would recommend them to anyone needing to rent a truck or van.ROBERT C.
Customer did not leave a comment.Todd H.
The only thing i saw a problem with at this location is parking. The lady who took care of me was very professional and very knowledgeable and very polite.CHAD S.
Nicest people ever! Lois was very helpful in our time of need.Georgieanna S.
The UHaul app to check in is not user friendly. I took me over a half hour after my pick up time to get my truck because of this. I was very disappointed.David M.
Customer did not leave a comment.EVELYN C.
Great place and great staff. Real friendly and very knowledgeable.JIMMIE F.
Customer did not leave a comment.STEPHENANTHONY B.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.JON L.
The staff at this location were great and extremely helpfulMark D.
I requested pick up at 9:30 and received an email confirming the pickup time and process. I followed the process at that time, but the web application reported that the truck was not available for pickup until 10:30. As a result, I lost an hour of move time with several family members on site to help. I also had to drive to the location twice, which is costly with the current gas crisis. I was able to get the truck with no problem at 10:30, but it was very disappointing to be late. I had called the 800 number for UHaul at 9:30 to remedy the situation, but they could only offer a larger truck (not an option due to size limitation at move site) or transferring me to scheduling to find a truck at another location further away (more gas). They kept blaming the site saying they weren't really UHaul and were just a dealer. Since I reserved the truck through the UHaul website, that was an irrelevant distinction to me as the customer. It also took 30 minutes for them to answer my call so it was only another half hour until the location opened. That is horrid customer service when a customer is having an issue.Steve M.
Customer did not leave a comment.STEVEN C.
Customer did not leave a comment.STEVEN B.
I like the mobile app. That was very helpful.John B.
The women I spoke at the picking up location was nice, friendly, personable and very professional about the whole process. There was a gentleman there too and he to was very nice, friendly and personable.Debra B.
Customer did not leave a comment.John R.
Customer did not leave a comment.THOMAS M.
Site had just opened for the day, and a lot of customers when I arrived. Was greeted and told I would be helped shortly. Everyone arriving after me was also greeted.WILLIAM C.
This says it's a 24 hour drop location and it does have parking but not enough parking and very difficult to park a trailer in.BRIAN P.
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.TIMOTHY B.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.MICHAELHUGH H.
This was undoubtedly the most courteous and helpful facility I've ever dealt with! They were able to accommodate our cars as well as a storage unit and keep the u-haul in a place until ready to unload working with us every step along the way. They have a massive extremely secure storage facility both temperature controlled units and regular storage units. Whatever your need is they are there to help you with all the information you need, support and courteous employees. Highly recommend !!!SAMUELCARROLL O.
Customer did not leave a comment.Randall Thomas L.
Customer did not leave a comment.TRACI H.
Personnel were very helpful and friendly. They need a faster computer capability in order to make the transactions faster.DAVID S.
Top notch professional service. Will use this location for all of my uhaul needs.....Robert W.
Customer did not leave a comment.JAMES C.
Great overall experience!!JOHN S.
Have already recommended to another person.JOHN T.
Customer did not leave a comment.MARY C.
Lois and her staff are top notch. 1st class service as always. Thanks again.Candice B.
Price per mile is ridiculous, especially if you have to fill the tank up.Tevin G.
Need to get a bigger parking lot. Two trucks parked behind parking for clients makes it difficult to get out. Not enough parking for clients. Truck had 15/16 gal. Only drove abt 60 miles yet had to put $32 worth of gas in to get it back to that. When I mentioned this to man who handed the rental he said â€œIt's a truckâ€. How could I use 14 gals of gas? That's only a little over 4 miles a gal. Truck as clean as I guess it could be considering age and use but no way to tell how well it was maintained.Deborah B.
Customer did not leave a comment.Frank L.
Lois was great went out of her way to help me!GREGORY L.
Truck ran awful. Thought I was going to break downSTACEY M.
This was the easiest and most organized rental experience I've had with U-Haul to date. The people at the office were friendly and helpful and the equipment was clean and in excellent condition. I would highly recommend using this location for truck rental again!TRACY C.
Both me and my wife were very pleased with everything. Very easy to work with and will be back in the future.RAYMOND M.
Customer did not leave a comment.THOMAS M.
Lois was very professional and friendly.JIMMIE F.
Struggled with uploading requirements to websiteKyle I.
Customer did not leave a comment.Michael H.
Truck was dirty in inside cab, and someone had left old blankets in the back! Also I had to sweep out the bed so I could have a clean truck to load!CLYDE P.
The agent was not wearing a mask. The office area was not very large and there was another employee sitting behind the counter also.Sharon V.
Customer did not leave a comment.KENNETH C.
The site manager could not have been any nicer, so much better than last time.Denise S.
Customer did not leave a comment.Richard N.
Customer did not leave a comment.Jeremy W.
I picked up my truck before open hours. All my information was logged in but system would not let me in. I was on the phone for 75 minutes with a trouble shooting representative and they finally were able to get me in. It was the worst experience I have ever had. Wasted 2 hours of my move.John R.
The staff showed a professional yet friendly response to my rental contact. The type of people any successful business would need. Definitely 2 thumbs up with high recommendation value.John H.
Only reason I said average is the check in wouldn't take photo ID's so we had to scan with our own phone and email to UHaul for them to upload and when we returned the truck there was a bottle neck of vehicles to get into a security gate and we had to pull over on the side of the road to wait for entry to clear out. Kind of scary in a 26' truckRenee C.
Customer did not leave a comment.beverly M.
Great experience every time. Steve Finney takes great care of me with whatever I need. I will always come back to this location.Arthur B.
Customer did not leave a comment.Stephen N.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.NORVELL F.
Customer did not leave a comment.Julie B.
Lois-Steve and Chris at life storage/ uhaul in surfside were great to work with! Even the confirmation texts and emails were rite on top of everything! Truck was clean and in great condition- also rode very well!DONALD B.
Lois was very helpful and I was in and out in no time. She was great!joivana M.
Customer did not leave a comment.Rodney F.
Customer service was very friendly have no complaints at all in fact we even have a storage unit at this locationLaurie W.
Customer did not leave a comment.stacey S.
This location and the people who run this site was great. The only thing that I would recommend and, maybe I missed this, would be to tell the customer that they need to have a 2" hitch to tow a trailer.Jennifer R.
Customer did not leave a comment.Rick K.
When I needed extra time to complete my move, they were very accommodating.Terry D E.
I felt I cleaned out the vehicle very well. However I was charged a $25.00 service charge for cleaning + $2.00 tax. Services are not taxable according to the tax code. I am requesting a credit of $27.00 be posted to my credit cardJason P.
Friendly Staff.Cecil R.
When reserving the location for drop off was Parsons Garden Center in Murrells Inlet , SC - when returning it there we were told they are no longer U Haul participantsâ€”- need to take them off locations -CHAD M.
Customer did not leave a comment.paul C.
Customer did not leave a comment.Charles M.
Nothing you all are awesome to us.i don't see anything that needs improved.Gary S.