Customer Reviews for Lighthouse Marine Services Inc
(U-Haul Neighborhood Dealer)

109 reviews

67680 Main Rd   Greenport, NY 11944
(Located on the corner of Kerwin Blvd)

(631) 593-4134

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(631) 593-4134

67680 Main Rd
Greenport, NY 11944
(Located on the corner of Kerwin Blvd)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Renting was a breeze , everything was perfectly explained to me (where to leave vehicle etc). Don't know of anything that can be improved upon. Thank you

Diana D. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Lauren Z. 
Rating:
3.0

Customer did not leave a comment.

Arnold S. 
Rating:
2.0

No cell phone coverage made it difficult to return the vehicle after hours through the app. Fortunately discovered free "emergency" wifi from Optimum - perhaps you could advertise this or promote your own free wifi to make returns easy.

Micah H. 
Rating:
5.0

The only problem was the availability of trailers in my area, I needed to drive over an hour away to get a trailer.

jay A. 
Rating:
5.0

Quick turn in of vehicle

Geoffrey H. 
Rating:
3.0

Customer did not leave a comment.

KATIA W. 
Rating:
5.0

Equipment was hooked up to the back of my truck in minutes and was off the lot.

James S. 
Rating:
1.0

Truck was not clean and smelled of fish. Did not discover this until I got the truck home. This truck should e fumigated or taken out of service

Richard B. 
Rating:
1.0

This place was good, but UHaul customer service and organizational courtesy is TERRIBLE!!! Had no truck for me and my stranded, pregnant wife in Manorville/Mastic Beach (where my reservation was) and had to Uber all the way to Greenport, NY to get this truck…once we got the truck everything was great but it took us 2 extra hours getting there and back…Andrew was the guys name who wasn't very helpful and his boss (Long Island, NY UHaul) were both just not very friendly people and most people I talked to over the phone didn't know what was going on or have any answers for me. I used UHaul this time, but I will never use UHaul for any more of my moves!!

Matthew G. 
Rating:
1.0

Customer did not leave a comment.

MIRIAM D. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
3.0

I was not informed when picking up the trailer that the uhaul location close to my destination would not accept return trailers, causing me to incur additional costs for ferry across and back from Shelter Island

STEPHENMICHAEL C. 
Rating:
3.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS EDWARD D. 
Rating:
1.0

Customer did not leave a comment.

joesph Z. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

PETER L. 
Rating:
5.0

Customer did not leave a comment.

Alex H. 
Rating:
2.0

Customer did not leave a comment.

DEBORAH R. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Helpful personal

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
3.0

Customer did not leave a comment.

JOHN B. 
Rating:
3.0

Customer did not leave a comment.

Liz S. 
Rating:
3.0

Customer did not leave a comment.

Eileen W. 
Rating:
5.0

Customer did not leave a comment.

Altan K. 
Rating:
4.0

Customer did not leave a comment.

Paul A. 
Rating:
4.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

BOB G. 
Rating:
5.0

Customer did not leave a comment.

Erwin L. 
Rating:
5.0

Customer did not leave a comment.

Kyriakos D. 
Rating:
3.0

There was nobody at the site, so I had to self check out, but the cell service was so limited that it took around 30 minutes total to upload each of the photos that I took.

Steve M. 
Rating:
5.0

Fast and efficient, no issues, pleasant people to deal with!

DUDLEY JOSEPH JR H. 
Rating:
3.0

This was my drop off location for truck and trailer. When got there the owner was sitting outside having a conversation with a couple of people told me to just leave the truck where I stopped and put it on the counter put the keys on the counter inside. Did not do a walk-through of the truck did not check for damages or see if it was clean or anything like that well I was there.

FRANCIS S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
1.0

The AC was broken. It was 95 degrees with no AC. Horrible experience for a 2 days rental.

Zachary Z. 
Rating:
4.0

Customer did not leave a comment.

GEORGEM JR F. 
Rating:
5.0

Thank you

gloria S. 
Rating:
2.0

I was told a pickup was available and was given a van instead. I was not pleased

Mackenzie H. 
Rating:
5.0

Customer did not leave a comment.

todd H. 
Rating:
4.0

Amanda who helped me out was extremely helpful and professional

tom U. 
Rating:
3.0

Customer did not leave a comment.

Andrew S. 
Rating:
1.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

miles W. 
Rating:
5.0

Customer did not leave a comment.

GEORGE K. 
Rating:
5.0

Staff very friendly and helpful

Carol H. 
Rating:
5.0

Customer did not leave a comment.

Dominick M. 
Rating:
5.0

Excellent service. Truck was ready for pick up at time requested. This was the 2nd time in a week that I rented. Nice folks to work with at this location!!

Frederick B. 
Rating:
4.0

Customer did not leave a comment.

Frederick B. 
Rating:
1.0

the person at the drop-off location was sitting in a back room, (lights off) and didn't come out of the back room to the counter to speak with me. He just told me to leave the key. no paperwork, no confirmation. subsequently, i received an email of "not returned equipment" because the drop off person did not submit the paperwork indicating that i had dropped the vehicle off. Luckily, I had taken pictures of the truck in front of the drop off place as well as kept my receipt for the gas top-up prior to drop off. THIS DROP OFF LOCATION IS NOT A GOOD REFLECTION ON U-HAUL. The pick up location and the person on the telephone I spoke to about the 'not returned equipment' email were both really great. The drop off place WAS TERRIBLE.

janet M. 
Rating:
5.0

Customer did not leave a comment.

Stefen S. 
Rating:
5.0

It was an extremely easy process! I'll recommend you to friends.

DONNA W. 
Rating:
1.0

1. Location was unable to give me a contract to review or sign. 2.Location changed the contract from the reservation #25047305 that was ordered and confirmed! 3. My reservation #25047305 was for $266 + $51. 4. Uhaul charged my credit card $701.66...now fighting to get the difference back!

Peter F. 
Rating:
5.0

The biggest problem was i was told i could pick up the trailer in Southampton that was close to my house. But ended up in Greenport .that required me to either drive around the peconic.bay or take two ferries across to get there. Which was a extra expense and a 30 mile trip the other way after i got the trailer.That was not the fault of lighthouse marine

John S. 
Rating:
5.0

Nothing

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

claude C. 
Rating:
5.0

I think that pick-up trucks should be available at this location year round. Thank you

James H. 
Rating:
5.0

Great store with a large selection of fishing and marine supplies.

John S. 
Rating:
5.0

Great Location and really nice Bait and Tackle shop!!! A must visit for the outdoorsman

John S. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
2.0

Customer did not leave a comment.

danielle G. 
Rating:
4.0

Left some messages and didn't hear back, but they were great when I actually picked the truck up

Elsbeth D. 
Rating:
5.0

Shorten the checkout orocess

Nathan F. 
Rating:
5.0

Picking the truck up using the app is arduous

Nathan F. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Great service

andrew L. 
Rating:
3.0

Customer did not leave a comment.

joseph D. 
Rating:
3.0

Not satisfied with uhaul itself not specifically location. Got confirmation stating pickup was in riverhead. Confirmed this with Riverhead. Went to Riverhead the day before pickup only to find out trailer was not there. After several phone calls from the Riverhead location I was assured I could pickup trailer in riverhead on Monday morning at 9am. At 730 am Monday morning I received a call from uhaul directly stating I would have to travel to greenport to pick up trailer. Not only was this an inconvenience but costly. I lost almost 2 hrs. In travel time. I askef Laurie in the Holtsville officee if I would be compensated for uhaul error only to be answered no in a rude manor. The people in Riverhead did all they could to help but the error was somewhere else possibly the uhaul office itself. I feel I should have received some compensation and not rudeness.

Nick P. 
Rating:
5.0

Customer did not leave a comment.

Tammy C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

DEAN F. 
Rating:
5.0

Customer did not leave a comment.

Brad B. 
Rating:
5.0

Customer did not leave a comment.

PATRICK Z. 
Rating:
5.0

Customer did not leave a comment.

Donna Z. 
Rating:
5.0

Customer did not leave a comment.

Franz F. 
Rating:
5.0

Customer did not leave a comment.

claude C. 
Rating:
5.0

Customer did not leave a comment.

Therese P. 
Rating:
5.0

John was super helpful, he really took care of us.

STEPHEN P. 
Rating:
5.0

convient but the staff was not present. directions to drop off were acceptable

G M R. 
Rating:
5.0

Customer did not leave a comment.

Suzanne H. 
Rating:
5.0

Customer did not leave a comment.

Patricia L. 
Rating:
4.0

Pick up the actual phone rather than send blanket emails accusing people of not returning their vehicles

Nicholas J. 
Rating:
1.0

This is the worst location i have ever visited totally incompetent and dishonest , i had to wait for over 2 hours to pick up my truck because their computer was not working and then i had to do a self check out and then they had the audacity of charging me for an extra day claiming that my rental period was only for 22 hours when i waisted half of my day.

Joel A. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
3.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

99 cents per mile charge is too much. The should be a minimum, say the first 30 miles are free before the mileage charge kicks in.

Martin T. 
Rating:
4.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

steven W. 
Rating:
5.0

Customer did not leave a comment.

Dean F. 
Rating:
3.0

Customer did not leave a comment.

MaryGrace M. 
Rating:
5.0

Nothing. First rate service. Friendly knowledgeable helpful staff. Can't be beat.

cara C. 
Rating:
5.0

Very helpful staff.

David B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

I have dropped off a trailer here earlier this summer and then another pick up and drop off this week. They are great. I highly recommend them.

Amber W. 
Rating:
5.0

I found the owner to be kind and very helpful.

Kateri O. 
Rating:
5.0

Customer did not leave a comment.

Kerry D. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top