Customer Reviews for Lightning Lube of Daphne LLC
(U-Haul Neighborhood Dealer)

282 reviews

28169 US Hwy 98   Daphne, AL 36526

(251) 626-5813

Location Hours

  • Mon: Closed
  • Tue-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(251) 626-5813

28169 US Hwy 98
Daphne, AL 36526

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alice H. 
Rating:
5.0

Very professional thank you

Donnell C. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

HUGH W. 
Rating:
4.0

Customer did not leave a comment.

Margaret P. 
Rating:
3.0

Store was closed due COVID I believe

Ron S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
5.0

Customer did not leave a comment.

Jared S. 
Rating:
1.0

The A/C was broken. No help from Gabrielle. I held on Uhaul customer service like for 1 hour and 39 minutes before anyone answered. Horrible. Horrible.

david G. 
Rating:
5.0

Customer did not leave a comment.

Javier C. 
Rating:
5.0

Customer did not leave a comment.

Chistine S. 
Rating:
4.0

Good job

Samuel B. 
Rating:
5.0

Gabriel was great

James B. 
Rating:
5.0

Customer did not leave a comment.

tina B. 
Rating:
5.0

unfortunately the lace was closed thursday am . but consider the posted circumstances. i understood

A B. 
Rating:
2.0

The associate was very nice but new and appeared untrained.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA C. 
Rating:
5.0

Fast, easy, cheap However, truck is gas guzzle but in excellent condition

Carter C. 
Rating:
5.0

Everyone was very nice, polite, personable and helpful. He checked the trailer hook up to make sure it was correct, and then checked the blinkers and stop lights. I felt very safe when leaving. Equipment was well maintained and in good working order. Would highly recommend and or rent again!

Charles J. 
Rating:
5.0

Very kind and helpful, told me exactly what needs to be done. And valued my time.

Robert S. 
Rating:
5.0

was a great experience . Parrish Automotive, the u-haul dealer down the street didn't have the auto transport I needed. They took time to search locally an found me one at another location. 5 miles away. 5 stars for sure..!!!

Don S. 
Rating:
5.0

Excellent customer service. They were highly efficient and had me on the road in no time. I would definitely recommend their services to anyone needing a rental.

William V. 
Rating:
5.0

This location is ALWAYS efficient and professional. They go beyond to take care of a customer. My complaint is to and about corporate office. I have rented 2 times in 2 weeks. Both times the unit I rented has not been available upon arrival. I did not receive notification from your call center either time. The local distributor was able to work out a solution BUT this should have been resolved by the reservation center before I arrived. Terrible customer service on Corporates part not the local site.

Thomas D. 
Rating:
5.0

Great customer service with the manager.

Bobby S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

GARRA G. 
Rating:
5.0

Customer did not leave a comment.

Sammie B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
2.0

Very disappointed! Truck had 149,088 miles on it. Roughest ride I have ever had. It took 60 gallons on gas to drive 392 miles. That's about 6.5 miles to the gallon. cost approximately $110 at $1.79 a gallon. Truck needs to be retired.

Thomas L. 
Rating:
5.0

The guy(don't know his name) came out the truck as soon as we pulled in. He was friendly and had us checked out in less than 5 minutes! Super fast.

George T. 
Rating:
5.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Gabriel was super accommodating friendly and helpful

Kimberly G. 
Rating:
5.0

Everything was good, no issues.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Dwight R. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
5.0

Turned the truck in on a Sunday. Was told if I turned it in online, it would save me a $20 fee on Monday. The U-haul website WOULD NOT let me return online. Wouldn't recognize my location, no matter how many times I tried. Cost me an extra $20. Not happy about that!

Benjamin W. 
Rating:
3.0

A/C did not work properly in vehicle

andrew W. 
Rating:
5.0

Great service here.

Frederick J. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Herbert R. 
Rating:
3.0

Takes me an hour to check in online which is supposed to be faster but before you can check in uhaul has to call someone to verify who you are.. the wrong dolly was in the truck. and I get charged for 2 periods when I didn't even have the truck 12 hours. on the app I state I shouldn't be charged I get a message that someone will call within 48 hours and of course that doesn't happen. Worst uhaul experience ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ROGER F. 
Rating:
5.0

Customer did not leave a comment.

Tina O. 
Rating:
5.0

Amazing shop, hope to do business again soon!

eric T. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
3.0

Customer did not leave a comment.

Murray A. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Made my experience painless and really helped me out overall. 10 out of 10. Thank you Jessie!

Zach G. 
Rating:
5.0

Keep supporting the process with online admin.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY S. 
Rating:
4.0

Had 2 4 wheel dollies ordered and received none after calling 2 days before and being assured that there would be 2 upon pick up.

Sean A. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Both Gabriel and Jessie did a great job, the equipment was clean and worked great. This was my 2nd time using Lighting Lube Uhaul and I will definitely rent again. Thanks

Adrien L. 
Rating:
5.0

Service was excellent

Rhonda T. 
Rating:
5.0

I hope I never have to move again but it I need a truck, this is the place I will go. Great people, clean truck, well maintained.

Edward W. 
Rating:
3.0

Concentrate on uhaul service and not oil change.

Robert S. 
Rating:
5.0

Attendant was very helpful and friendly. He could not believe what I went through at pick-up and suggested I contact U-haul.

Bill T. 
Rating:
5.0

Customer did not leave a comment.

jeff B. 
Rating:
5.0

Customer did not leave a comment.

BOB H. 
Rating:
4.0

Customer did not leave a comment.

Richmond H. 
Rating:
5.0

Great customer service from Gabriel

Brian P. 
Rating:
2.0

The furniture dollys I had rented were not there and left me in a difficult situation moving. The representative did not even inspect my trailer with me via the photos on the app - he hooked up the trailer and walked off. I had to check lights myself and conduct the pre check alone.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Kara K. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE A. 
Rating:
5.0

Customer did not leave a comment.

ed K. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Michele C. 
Rating:
5.0

Nothing at this location. All good.

jack W. 
Rating:
5.0

Customer did not leave a comment.

Betty D. 
Rating:
2.0

Both the back cargo area and the cab were dirty. The back cargo area had dirt in it and had not been swept out. I do have pictures if needed.

NICHOLAS G. 
Rating:
5.0

Customer did not leave a comment.

Jean W. 
Rating:
5.0

Great guys to work with. Highly recommend.

David P. 
Rating:
5.0

Customer did not leave a comment.

christina P. 
Rating:
5.0

Nothing. Gabriel offers a seemless experience and was very kind and efficient. He offered some of the best customer service I have had in quiet a while

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Diantha P. 
Rating:
5.0

Customer did not leave a comment.

Albert C. 
Rating:
5.0

The guys where very professional and promt

john C. 
Rating:
5.0

Went out of their way to help me even on the phone multiple times!

Wendy P. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Nothing to improve the guys working there were really nice did a good job

Robert H. 
Rating:
5.0

Gabriel was very attentive and friendly. He greeted us immediately and we were able to drop off and depart within ten minutes. The branch is not as large as other locations but the personnel make this location the first one that should be looked at in Daphne.

Gilbert P. 
Rating:
5.0

U-Haul did not show the truck available on Saturday morning when I actually needed it. Instead, I had to pick it up early. It was available for Saturday pickup. Basically I had to pay for an extra day for nothing.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

philip B. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Extremely courteous and professional.

Stephen D. 
Rating:
5.0

Very helpful

KAROL K. 
Rating:
5.0

Very nice people & exceptional service!

Scott M. 
Rating:
4.0

The people are friendly. There was no left turn signal. A broken piece of metal inside. It was more of hook it up and get going rather than safety. I needed to leave to pack so I took it. The trailer was not well maintained. It worked though and I made the 500+ mile trip.

Carl R. 
Rating:
4.0

Customer did not leave a comment.

Marsha C. 
Rating:
5.0

Customer did not leave a comment.

bart L. 
Rating:
5.0

Trailer performed well and my move was a success

Isidoro S. 
Rating:
5.0

Great service

William H. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
No reviews have been submitted for this location.

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