This entire experience was bullshit. First off they did not have the 10’ truck we reserved at our pick up time and refused to honor the $50 off that is posted all over your website for not having the truck when you arrive. We were given a beat up 15’ that the door wouldn’t even close all the way. We had the truck reserved until 1pm the next day and returned it at 1030 in the morning the next. They were not open and we were never told that the location would be closed that Sunday. They charged us a $20 after hours fee. The truck was completely clean, we swept it out before we returned it and they charged us a $25 cleaning fee. The truck had 5/16 of a tank of gas when we picked it up. We filled it back to 5/16 at the gas station THAT SHARES A PARKING LOT WITH THE LOCATION. They said it was only at 1/4 tank and charged us $8.08 for 2 gallons of gas. We were also extremely careful not to touch the dolly that came with the truck and was bolted to and tagged to the truck, we never used it but they charged us $7.00 for the dolly that was attached to the truck and we never used. I have my own appliance dolly so I have no reason to use the little one that was in there. It’s quite funny that all of these inspection based charges, like the cleaning fee, and gas, and dolly all happened when we were not the to call them out. This was the worst experience I’ve ever had with U-Haul and I will be contacting corporate to get these bogus charges removed ASAP as well as switching all of my business in the future to budget or Penske.
Chris P
Customer Reviews for Lil General Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was made so easy to drop off the truck. Thank you
Jacqueline PApp did not work on Android. Had to re-download on iPhone. Required way too many pictures and hoops to jump through. Got spammed with repeated offers for services that I already declined. When app failed, could not reach customer service due to long wait times. Won't use this company again
Paul AThe mobile check in and out takes longer than the recommended 10 mins.
Kyle GThe location and owner were great. The Uhaul app however is absolutely horrendous. Whomever designed it should definitely be fired. Worst experience renting ever. I will gladly wait in a line over using that app again.
John Dso.. I had a rental reserved at another location for 6pm only to find they closed at 4:30- with no prior notice. The Lil General store did a great job of renting me something much bigger (but it was all he had) for me to accomplish the move. The truck was in need of some maintenance - it ran ok.. but drove horribly. I paid extra for a truck too big for the job. At least the gentleman at the Lil General Store was wonderful in helping me.
Kathleen HDifficult corner, but the service is excellent and the equipment quite clean and safe.
john fThe gentleman who runs the store is very helpful, friendly and willing to make the customer satisfied when scheduling reservations. He will go out of his way to find a specific sized truck if he doesn’t have one. I highly recommend this location to rent from.
JASON HEverything is great just keep doing what your doing
Jeanna Iall went smoothly
Jay ADave was great. The process was easy.
Anthony REasy transaction and great people!
Todd Dno one at location. locked truck and put keys in secured place.
Mark H