Customer did not leave a comment.LEONARD L.
Customer Reviews for Linden Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CHARLOTTE S.
Customer did not leave a comment.JULIE W.
It was a very smooth , easy process on both ends. Getting the truck was easy. The representative was courteous and professional. Dropping it off was the same. Overall, an excellent experience.JOHN F.
Overall experience was great. Found Scott to be able to answer all questions, and willing to help us hook up and get on the road. Very helpful, friendly, and co-operative.JOHN B.
This location was great!!!! Scott (I think that is his name) came right out when I drove up and had me out of there in less than 10 mins. Super friendly! Great way to end my long move.Allen J.
THANK YOU SCOTT! Very proficientJACK W.
Customer did not leave a comment.VINCENT C.
Customer did not leave a comment.GEORGE D.
very good service and very perfossional at the desk and outside during hookup.BARRY P.
Very friendly service at the Linden Mini Storage center and the trailer worked great for my needs. Thank youRICHARD C.
Scott was the best !EDWARD G.
Customer did not leave a comment.WILLIAM P.
Customer did not leave a comment.FAYE W.
Did a great job. Cost of the rental to high.larry H.
Customer did not leave a comment.Donald K.
Your staff there is amazing. He knew his stuff dead cold. He was super friendly. He actually ran to meet me because he knew I was in a hurry. What a great employee!KEITH B.
Customer did not leave a comment.EDWARD P.
Customer did not leave a comment.SCOTT R.
I thank Scott for going above and beyond to resolve our issue. I am grateful for his time, attitude and resolve.SUSAN P.
Customer did not leave a comment.Lee C.
This young man that waited on me was very polite and and well informed about what U-Haul offered in the way of each product!BRADLEY T.
Not really 24/7 returnable; we rented Fri morning and returned Sat evening, used their key drop off box. They charged us until Monday.. Repeated calls, leaving voice mail and no one answers the phone.Oanh S.
The young man at this location was extremely knowledgeable of the equipment and provided fast service. He was rock solid!!!!PHILIP C.
Linden,AZ has GREAT customer service. When checking in using the app the button to go to the next screen wasn't working. I had to click on a lower part of the button to get it to work. I tried to call support for help but eventually I was able to get it to work. Thanks!TIMOTHY D.
Make sure the insurance rider is fully explained. Strongly suggest getting a second key made.ARTHUR D.
Scott was very helpful and efficient.STEVEN B.
I have never had such amazing service at any of your locations, thanksMARIE S.
Highly recommend!WALTER S.
Linden storage is greatRENATO L.
I would like to commend Scott for taking great care of us. He was great to deal with and even helped us fix our own personal hand truck. Great guy and Great experience! Highly recommend.MICHAEL W.
Very helpful and knowledgeable. Highly recommend.Jerry H.
Customer did not leave a comment.Donald H.
Customer did not leave a comment.RALPH S.
Customer did not leave a comment.STEPHANIE M.
Customer did not leave a comment.SANDRA S.
I had a nice new truck! Drove great.Peter E.
Friendly service, hooked up trailer quickly and efficiently.WILLIAM K.
If you rent from here make sure you take a picture of the mileage on a truck rental BEFORE you leave the lot. The second time I rented their largest truck, i was charged for an additional 60 miles, at .80 per mile, (which I did NOT drive) because they claimed that was what the odometer said. Apparently gremlins hijacked the truck after I went to sleep and went for a joyride in a 26 ft, not fun to drive, truck!PAULINE S.
Customer service was great. Processing was smooth.RONALD R.
Friendly and very helpful.RONALD R.
Scott is a great guy at this location. He is very friendly and very helpful.MATTHEW H.
Customer did not leave a comment.paula L.
The following review is regarding the U-Haul experience as a whole not The specific pick up location. I am a loyal uhaul customer as we have been moving back and forth from Wisconsin and Arizona every 6 months for the last 6 years. I'm extremely fed up with the fact that I Continually reserve the trailer two weeks in advance only to find out I will have to drive hundreds of miles and several hours to pick up the trailer. U-Haul contacts me only 24 hours prior to pick up (Even though they have known for weeks I will need the trailer) only to tell me they don't have a trailer anywhere close to the preferred pickup location even though there are over 60 U-Haul dealers in Phoenix. They claim all the trailers there are for in town moving only which seems insane. Why not add more trailers to their out of town fleet so as to not inconvenience the customers so badly. uhaul should have employees designated to deliver equipment so that customers aren't forced to travel so long and far to get their rentals. Contacting me only 1 day prior to pick up doesn't really give me an option and forces me to comply with their terrible system and travel far and wide to pick up the trailer needed. The moving process is stressful and hectic enough without having to jump through uhauls hoops. I thought uhaul was supposed to make moving easier not add to the headache. Also, the 5X8 trailers reserved for out of town travel typically have the roll up cargo doors with is absolutely the WORST. We always demand a trailer with the two swinging hinged doors as it makes the entire process drastically smoother. There should be an option to select the preferred door type on the trailer when making the reservation. When I call uhaul to confirm the doors are what I want they tell me there is no way for them to know?!? They have to call the specific location and ask the representative there. Seems like y'all have a monopoly so you don't make any efforts to improve your operations. It sucks knowing when I reserve the trailer I'm gonna get screwed over and have to spend valuable time and gas money traveling to retrieve said rental.Monika K.
Very professional went out of his way to make sure we were hapoy.DAVID I.
Customer did not leave a comment.ADRIAN R.
Great customer serviceWILLIAM P.
Make the drop off closerJim P.
Customer did not leave a comment.cheyenne M.
Super quick.SCOTT K.
Have the U Haul sign face the street. Was very difficult to see the sign from the street.Donald J.
Keep doing what you are doing!!SANDRA K.
Customer did not leave a comment.LARRY H.
Nothing at this time. Thank you.DAVID E.
Best service ever!Stephen L.
You cannot get any better than this location. Have rented here numerous times. Scott is always a pleasure to deal withMICHAEL C.
We rented at one location, and had to pick up at another. That was a bit confusing, as we went to the original location, only to be sent clear across town, a 30 minute drive. It almost cost us our help to load.Mary H.
The young man took very good care of us and he hustled everywhere he went. The highest level of customer service I've experienced in a very long time!JOSEPH S.
Customer did not leave a comment.Randall O.
Dealer needs to stock more supplies. They had no blankets, tarps etcCHARLES S.
Nothing. Everything I needed was addressed promptly and professionally. â€œInternet was intermittentâ€. But got everything taken care of. Will be back again and will recommend to friends.DAVID M.
I was routed to this location becasue they had the cargo trailer I needed. Nice assist, U-Haul Traffic. At the Linden Mini Storage, keep the formula you're using. I works well! I got a kick out of listening to the fellow who read the legal disclaimer stuff to me at the speed of the FedEx spokesman who year's ago speed-talked..."When it absolutely, positively has to get there overnight". Good service, good company, U-HaulHugh M.
Customer did not leave a comment.DOUGLAS R.
Scott runs a great U-Haul rental site. Always helpful and efficient! Keep up the great job!Thomas W.
Customer did not leave a comment.Lynn H.
Your rep. Scotty was great to work with both on the phone before the rental, during the pickup and on the return. Equipment was a older car hauler but in decent shape. Apparently car haulers were fairly scarce in Showlow, Az at this timeSteven F.
Very good customer service! Efficient. Clean trailer received. No problems.CHARLES W.
Customer did not leave a comment.RONALD G.
Customer did not leave a comment.David E.
Staff (Scott I believe was his name, young man) was very knowledgeable, very professional, very efficient, very helpful and very thoughtful!!! Van Indicated it needed an oil change. I asked before I left and was told it would be fine and it drove fine. But I was not able to view mileage. Thank youMELISSA P.
Customer did not leave a comment.Christine C.
Customer did not leave a comment.SHAWN ALAN G.
Customer did not leave a comment.MICHAEL M.
Location enclosed by protective fence, was not clear if OK to leave trailer outside of fence after hours. No answer when calling "emergency number". Facility closed at 6 pm local so tried to return at uhaul open til 8 pm local. Would not accept trailer so dropped off trailer in dark outside fenced in area. While personnel were great calling next am it was never clear if this return was OK.Mark W.
The gentleman that assisted me was wonderful and very helpful!IRINA V.
Customer did not leave a comment.TERRY J.
Include that truck can be dropped off after hours and the process. Was only talked to about dropping off at location.STEPHANIE G.
Get your figment right, the vehicle I was trying to tow didn't fit on the trailer so your welcome I drove it 3 hours north to another U-Haul for your company and wasted 99 dollars on a rental I couldn't do anything withMatthew K.
Customer did not leave a comment.DANNY G.
Attendant went above and beyond normal serviceSCOTT C.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.Kimberly R.
Super friendly staff and extremely knowledgeable. We'll be backKenneth W.
Friendly, efficient service. Thank you.david E.
Customer did not leave a comment.Sandra D.
Customer did not leave a comment.MILTON H.
Nothing, your associate was extremely warm, inviting and helpful. Fantastic customer service.MARY J.
Customer did not leave a comment.MARCUS B.
Scott was very pleasant and helpful, very personableDONALD H.
great experience!!JEFFREY W.
The truck was pretty dusty inside, so I just wiped it down with disinfectant wipes. Was wondering if they had cleaned after last use, but it wasn't horrible.RICHARD S.
Customer did not leave a comment.STEPHEN H.
Customer did not leave a comment.Heather K.
The internet at the location was spotty. They had issues pulling up the reservation. They were able to pull it up after a few min. They did a great job considering the internet circumstances they have.Damon B.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.FRANK B.
Everything was perfect!James G.