Difficult time obtaining account access code when I needed it to pick up the truck. We had people waiting to assist me move that were delayed by this process. The account took to long to verify my profile. The people that arrived before me, left frustrated.Robert H.
Customer Reviews for Lindenwold Auto Spa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I believe I was double charged for the trailer I rented could you please check my contactRichard J.
Great location super easy to useJon F.
Very kind, courtous and prompt! Very much appreciated.Donna I.
Customer did not leave a comment.Andrew H.
Customer did not leave a comment.RANDALL S.
Quick and easy to book over the App. Site manager was great and helpful and had great communication prior to pick up and post drop off.Paulino A.
Customer did not leave a comment.George K.
Customer did not leave a comment.Lisa S.
Great ServiceLance S.
The billing was not aligned with the reservationRADU V.
The customer service at this location was above and beyond expectationsMARTIN W.
The gentleman at the pick location were friendly and professional.Alicia J.
We reserved a 20' truck at a different location. Got email saying a new location has the truck. We go to that location, they tell us they don't have a 20' available, the closest one is in Florence NJ. They find us a 26' down the road. We go to get it. Come to find someone tried to steal the catalytic converter. It was usable, thank goodness, bc we absolutely needed it that day. But it all was a major inconvenience in the beginning.Coleton R.
Customer did not leave a comment.Francesca R.
Customer did not leave a comment.Jonathan H.
Customer did not leave a comment.ELLEN O.
Location was dark and has terrible service so self check out on the app was very difficult. App reset multiple times during the process.Lucas S.
Customer did not leave a comment.JAMES B.
The man there that I returned the truck with was amazing, he helped me check everything in. However the computer system for UHaul needs to be improved, everywhere I went I was told they weren't expecting me, even after I had called customer service to confirm my reservation. It seems like customer service, and UHaul locations have zero communication. They should be on the same system or something, but it was the worst disconnect I've ever experienced with a company.Christian O.
Develop a online app that works properlyJOHN S.
Easy, great experience!!Bonnie S.
10/10 good and quick serviceGhessica W.
The manager was very friendly and was happy to help me out!Michele E.
Customer did not leave a comment.Catherine S.
Customer did not leave a comment.DANIELL M.
The location let me leave and then callled saying they don't accept my card I never signed any papers and got an email with a signed paper that was clearly not my signature. I was overcharged by the location because they added service I did not say I wanted.MELISSA M.
Customer did not leave a comment.Eric R.
Unorganized and my reservation was changed without my knowledge.Sheri E.
Have proper sized hand truck ready upon reservationAmi F.
Cargo area was dirty and windshield was filthy in and outsidefrank A.
Customer did not leave a comment.BRADFORD F.
My card keeps getting charge from this rental? First the initial charge.. Then a few days later another charge. Also I was somehow charged for using 40 miles? We drove in down the block twice. We didn't move far.Andrew D.
Customer did not leave a comment.junson H.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.Greg L.
It was a bit hard to figure out where to park the truck. There was no sign or any indication of where we were supposed to leave the truck. And the drop box for the key took awhile to find. Its a good thing that this was a safe neighborhood because we dropped the truck off at night and it was very very dark and I didn't feel very comfortable with the area.Wayne A.
Have rented UHaul before and although I did not have a problem with the service at the Pick Up Location, I do have a problem with the initial booking in that I was booked to pick up at a location closer to my starting point, received confirmation, and then received a change i the pick up location notice a few days thereafter, making it more inconvenient to pick up the truck. When I called customer service to see why it was changed, was told that it happens because customers book at various locations, etc. I asked if there was someone I could talk to about this and the customer service rep told me there was a number to call, but I would be waiting about an hour until I could talk to someone. I do not, nor do most people, have that kind of time to wait on the phone to speak with someone.Phyllis M.
I made an online reservation to pick up a uhaul truck For 2 days, When I showed up they told me to go to another location The day of and told me they did not have any trucks for me . Did not receive any notifications about the location changed. Had to drive 20 minutes out of my way to a car wash, when I showed up, there was the uhaul just sitting in the front of a car wash, with nobody nearby, no keys, truck unlocked and full of garbage. 2 minutes after pulling up some man just comes up to me and hands me keys. And walks away. Then later I get an email saying I never picked up the uhaul and my order was canceled. Then when I go to return my uhaul they could not find my name cause the order was canceled. This was the most stressful 2 days of renting a uhaul I have ever had. Will never be usuing uhaul again. And will tell all my friends and family not to rent from hereBailie K.
The cab was very dirty . It was not sanitized for COVID-19. Tank was half full. Air conditioning was terrible. It stunk of cigarettes.albert C.
Customer did not leave a comment.KYSHAUN H.