Customer Reviews for Llano Auto Parts
(U-Haul Neighborhood Dealer)

116 reviews

405 E Young St   Llano, TX 78643

(325) 248-6863

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(325) 248-6863

405 E Young St
Llano, TX 78643

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Debora S. 
Rating:
5.0

Customer did not leave a comment.

Jake S. 
Rating:
5.0

great

ROY L. 
Rating:
4.0

Customer did not leave a comment.

SCOTT M. 
Rating:
4.0

Customer did not leave a comment.

Kristen M. 
Rating:
4.0

The location had several RT trailers available all in good condition. The associate matched the rate price I told him I received online that day. Made my rental transaction pleasurable.

Bobb D. 
Rating:
5.0

Nothing

TODD C. 
Rating:
5.0

Customer did not leave a comment.

CONNIE P. 
Rating:
5.0

Awesome job. Even though the internet was down, it went smoothly

eddy S. 
Rating:
5.0

Excellent!

Barry J. 
Rating:
1.0

The truck I reserved was out for repairs and I was not contacted so I had to use a smaller truck.

Judy L. 
Rating:
5.0

Customer did not leave a comment.

Herman A. 
Rating:
4.0

Because of the equipment being split and two separate contracts uhauls system gave them an issue checking in. As by email yesterday two weeks after returning equipment uhaul sent text asking me when I would be returning. Hopefully got it straightened out now

NEWELL T. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

The rental truck 20' was not there I had to rent two trucks in order to move, I called customer service wait for an hour on the phone spoke to an agent and told me he can not help me given me credit for Uhaul not having the right truck. I asked for a supervisor and the supervisor said that they are going to put a claim for credit for the second truck. I hope I can see some credit for the second 10' truck. Please call me if you have any questions 9726930590

Jose H. 
Rating:
5.0

Customer did not leave a comment.

Dane D. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

JEREMY J. 
Rating:
3.0

Customer did not leave a comment.

HEATHER D. 
Rating:
4.0

Customer did not leave a comment.

LISABETH B. 
Rating:
5.0

Customer did not leave a comment.

Ruth H. 
Rating:
4.0

Very nice and professional staff! Had trailer ready and very helpful. Thank you!

Nancy F. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
1.0

they could, do their job and not make me do everything, and not overcharge! did not even show me where the trailer was! and did not change the drop off location!

Gregrey M. 
Rating:
4.0

Nothing

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
3.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

Cindy S. 
Rating:
5.0

Customer did not leave a comment.

Clarence M. 
Rating:
1.0

So slow upon return. Took them over an hour

DONALD D. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
4.0

The biggest problem with this location was the computer issues the staff had to deal with to get the truck rented to us. It took over an hour to get rolling. Apparently the software had changed; I'm not sure but they had to call for support. Because I was already late, I was not able to complete the truck assessment correctly. There was damage to the box that I took a picture of before I was in the assessment, but could not upload b/c it only accepted camera input. There was also no place to input interior damage; there was a cigarette burn in the driver's seat, but no place to note that. I was frustrated with the process, but not because of the location.

Liz B. 
Rating:
5.0

Customer did not leave a comment.

Veronica R. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
3.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Don't change anything. They were awesome and helped me out with all my questions, without any hesitation.

TRUDY D. 
Rating:
5.0

no complaints very freindly an helpfull! enjoyed pulling the trailer ! will rent again from there! nice people

SAM C. 
Rating:
5.0

Customer did not leave a comment.

DONALD C. 
Rating:
2.0

Our reservation was given to someone else who could have had access to our payment information. Luckily, I received a text update for return and caught the problem quickly. I also paid for a furniture dolly, but did not receive one as there was no dolly available.

Julie A. 
Rating:
5.0

The online checkout was helpful and easy.

Marielena Z. 
Rating:
5.0

Very nice people - I actually got there within 2 minutes of closing (had no idea because from out of town obviously) and they took time to explain everything I needed to know about after hours drop off. Very informative, very courteous, and extremely polite to their customers. Puts the Waco location to shame.

Ben L. 
Rating:
5.0

If a customer returns a truck dirty in the cab and the back area, the new customer should not have to sweep it out (mud and all), and clean the cab before driving it.

ALLEN H. 
Rating:
1.0

I was told they would have the larger cargo trailer there this morning and when I arrived they did not have the trailer. I got a smaller trailer and will have to spend another Saturday driving 5.5 hours round trip to get the remaking items that wouldn't fit in the smaller trailer. Derick, I don't think even went to check to see if they had any on the lot at the time I spoke with him. No way would I recommend anyone relying on this location. The two employees who were there today offered little apology. Just absolutely the wrong way to start out an already stressful day. The Napa store was old and the employees were complaining about how the internet is slow and doesn't work well. I could not reserve the trailer because that location did not come up on the internet And when I called to tell derick, he told me before I could get it out of my mouth. So why did he suggest reserving it online if he knew it wasn't going to work. But again he assured me they have serval out on the lot and I would have one this morning when I arrived. I can not tell you how upset this was for me.

Kim R. 
Rating:
3.0

There were several issues when I came back in to extend rental for an additional day and when I brought truck back. I was told they too busy to check truck in and I left with no paper work.

MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

Dolphus B. 
Rating:
5.0

This location was fast, courteous, and efficient. Good service.

Bryan H. 
Rating:
3.0

Check wipers on trucks. Truck used almost $500 dollars in fuel. It's not llano yard! I feel I made a bad choice by using u-haul truck. Was held up by given wrong tow dolly. Set me back about 2hrs. Drop off was not clear. Recieved text for drop off location then recieved call to drop off at different location. I spent over 1500 dollars just for my first of 4 trips to move. I believe I'll be looking into penskie or Ryder's trucks. Not pleased at all. And this was just using 15 ft truck.

MICHAEL M. 
Rating:
4.0

I dropped it off after hours.

Richard J. 
Rating:
3.0

I think the biggest thing would be to acknowledge customers when they come into the door. Only takes longer to say I will be with you in a few minutes.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

We had 2 flats which kept us from returning trailer on time but yet got charged

Randall K. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
3.0

Customer did not leave a comment.

Philip D. 
Rating:
5.0

Customer did not leave a comment.

Robert F R. 
Rating:
5.0

The first car dolly was found to be damaged, but the Rental guy quickly got me another one and even helped me park it when I brought it back.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Marcy F. 
Rating:
4.0

I rechecked in but it still took thirty minutes to get me signed in due to an issue they were having with your website.

Glenn H. 
Rating:
1.0

The Llano location was a joke, the guy checking us out didn't even know how to work the system he had to call his rep to check us out. He took 2 personal cell phone calls from his wife while "trying" to check us out. He couldn't even put the trailer on our truck himself. We never received a receipt for our rental and he couldn't even tell us the amount that was charged on our card. Checkout took 45 mins and the employees were rude. All in all I would NEVER recommend this location.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
1.0

Was a Napa auto parts .. said ok to tow my car in dolly....from Texas to Missouri... Messed up my transmission. ..I would have thought your people knew more about what they were doing!!!! Bad bad experience!!!

Debbie W. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
3.0

Customer did not leave a comment.

Danny C. 
Rating:
1.0

Although I had a confirmed online reservation the trailer was not there. Took 70 mins to find one 40 minutes away and secure it. Addednover three hours to my day to go out of my way to pick up what was supposed to be ready for me. Why even make a reservation when it does not mean anything. I was moving a car 240 miles and almost drove all the way to Llano for nothing. Systems were a mess as well once I got down there. Wondering who will call me and make this right 817-825-0445.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Jon H. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Natalie A. 
Rating:
5.0

Great staff and very convenient location! Returning the Uhaul was so easy! Thank you! Lynn

nancy B. 
Rating:
3.0

The inside of the truck and the loading ramp had not been swept out. I was charged a $20- cleaning fee upon return of the vehicle despite it being in the same condition. After 12hrs of moving, it did slip my mind to clean up someone else's mess. Hopefully, the feedback to U-Haul will result in a credit.

Troy P. 
Rating:
5.0

Customer did not leave a comment.

Leslie W. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Becky D. 
Rating:
5.0

Customer did not leave a comment.

bob S. 
Rating:
5.0

Customer did not leave a comment.

Rick T. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

REBECCA C. 
Rating:
4.0

I rented a dozen pads but they failed to load them. I spent $10 dollars for nothing. I called and they said I would get refund but nothing done.

Alan F. 
Rating:
5.0

Very Professional and Knowledgeable!

Murray H. 
Rating:
5.0

Customer did not leave a comment.

Stacy M. 
Rating:
5.0

Customer did not leave a comment.

Jeri E. 
Rating:
5.0

Customer did not leave a comment.

Bill C. 
Rating:
4.0

Customer did not leave a comment.

victoria C. 
Rating:
5.0

Customer did not leave a comment.

Bill C. 
Rating:
5.0

Customer did not leave a comment.

TODD P. 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Kyle P. 
Rating:
5.0

Customer did not leave a comment.

Peggy R. 
Rating:
3.0

Would not accept online return, had to call in.

Carlton M. 
Rating:
4.0

Customer did not leave a comment.

JANICE S. 
Rating:
4.0

Customer did not leave a comment.

Andres G. 
Rating:
2.0

Added stuff on my bill that I did not order

Kristy B. 
Rating:
1.0

Customer did not leave a comment.

Stacy M. 
Rating:
5.0

Customer did not leave a comment.

Pernell C. 
Rating:
5.0

Everything I needed from you was provided! Thank you so much!

Vivian prue N. 
Rating:
5.0

The place was closed so we just left the keys in the lock box.

roselee H. 
No reviews have been submitted for this location.

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