Customer Reviews for Lockstock Express

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lockstock Express

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Emily C.
Rating:

Very happy with this location. Family run business that takes care of their customers!! Highly recommend.

Omar A.
Rating:

Customer did not leave a comment.

John B.
Rating:

Polite, efficient, and very helpful U-Haul representative.

AZUCENA F.
Rating:

Rafael was a very courteous and professional person! He greeted us at the door with a smile, and took care of our truck renting needs very promptly! I would totally recommend this place! and will definitely come here again!

Mahdi S.
Rating:

Customer did not leave a comment.

MATTHEW M.
Rating:

The owner of this location was 10 minutes late opening up. I had signed up for mobile check out, and it wasn't available, so I had to go inside, and they had to re-process everything i had put into the online form. So it took twice the amount of time instead of saving me time. The Van I had on hold was not available, so I had to switch out for a pick-up truck, which didn't fit everything i needed to transport.

Crystal S.
Rating:

I chose the option to pick up the truck by phone without having to interact with a person for my own safety. There was suppose to be a lock box I could of picked the keys up from. I went through the online portal and there was no key. I called the locations number both because I couldn't find the box and the store front is not near the trucks or obvious to find. She said to come to the store and told me how to find it. I walk in and I tell her I'm here for the truck key. She said ok then goes to help another customer. The point of remote pick up is not having to interact with people or wait and I had to do both. There's also no sign in her front window that says I haul.

RYAN R.
Rating:

Customer did not leave a comment.

RYAN R.
Rating:

Customer did not leave a comment.

Eric D.
Rating:

Being an authorized distributor, they did a great job. The owner was very helpful and supportive and everything went smooth and easy.

JACQUELINE O.
Rating:

The site manager needs to come out and show the vehicle to the customers. Make sure he gives them all the correct information like the combination code for the lock, which by the way it was barely working. Explain why our truck didn't have a ramp. That really made our move a lot harder than it had to be.

Rosaura O.
Rating:

Awesome, quick and friendly staff

GRIGOR A.
Rating:

Customer did not leave a comment.

ANA C.
Rating:

Please provide a clean rental van to customers. Visibility is a must and the windows were so dirty and hard to see around.

MICHAEL O.
Rating:

Excellent kind and lovely service

Ian U.
Rating:

Customer did not leave a comment.

RUDY M.
Rating:

Customer did not leave a comment.

Hershel D.
Rating:

It was very unclear where to check in and pickup the keys. The app did not work well. We arrived 15 minutes early, and we weren't able to leave until we'll after our predetermined reservation time. I won't use the app again, and I won't rent from this location again. I was also surprised by an additional fee, that I wasn't aware of in advance. Very disappointing with whole experience.

CARLOS F.
Rating:

The truck had a signal for LOW OIL CHANGE NEEDED sign and was very concerning . Also, the floor mats were full of dirt and would create dust when driving with windows down . The windshield was serenely dirty. However , customer service was great and it was local .

RONALD H.
Rating:

This was a branch location and very hard to find. It was hidden in a shopping mall with no signage to identify the business! Took us 20 min to find the store. The owner was LATE and arrived after the scheduled pick up time. I presented the PRE PAID paperwork done on line days before. The owner said it wasn't a receipt and seemed confused! We finally got that settled. Very BAD experience!

CRESERE J.
Rating:

Great customer service

Lance T.
Rating:

Customer did not leave a comment.

Doug L.
Rating:

Customer did not leave a comment.

glen B.
Rating:

Check equipment. Radio was not working. No discount for that was offered

Mehul K.
Rating:

Extremely helpful....

Jonathan S.
Rating:

Customer did not leave a comment.

Gerald P.
Rating:

The owners were very nice and made sure they were there Sunday morning as it was the only day we could rent the truck. Normally they are closed. May not do that for everyone and/or after the crisis is over, but they tried to help us and we appreciate that.

cherie A.
Rating:

for them to answer their phone and better signage. It was hard to find

Tambi L.
Rating:

Customer did not leave a comment.

kane K.
Rating:

Thank You for making it so easy for me

Joseph M.
Rating:

2 quarts low on oil.

BILL R.
Rating:

Not sure

Delia G.
Rating:

Everything went smooth and efficient. Would use again and definitely reccomend.

David R.
Rating:

Customer did not leave a comment.

Edid C.
Rating:

Awesome customer service during my phone reservations do at my pick up location. If I need uhaul service again I'll definitely will call you again

Judith B.
Rating:

Customer did not leave a comment.

william K.
Rating:

The individual (Yang) was nice and customerfriendly. However, this location was a one women show. It took me 45 min to check out

Jeffrey B.
Rating:

Customer did not leave a comment.

Viktoria L.
Rating:

Customer did not leave a comment.

Mani S.
Rating:

Everything was great thank you for all your help today

DANIEL I.
Rating:

Customer did not leave a comment.

SCOTT N.
Rating:

the lady that works there is wonderful (and kind of cute).. Her service was top notch, the store is clean and she can multi task. I will never rent a uhaul from somebody else. her, her store and the whole experience was a pleasure due to her.. thank u again

Brittany B.
Rating:

Don't allow an26 foot to be returned to such a small store in a tight parking lot.

GORDON F.
Rating:

1) Needs Improvement- Equip. Clean & well-maintained - Outside of the pickup was very dirty, windshield very dirty; needed a thorough washing when I picked it up. 2) The office owner/manager extremely helpful in selecting the right vehicle for my requirements.

Sean W.
Rating:

My overall experience with U-haul was a nightmare from the start and I will probably never utilize their services again. I went to the Chatsworth location to make a reservation. I was told my reservation was confirmed and I would pickup my tow dolly the day prior to my leaving town from the Chatsworth location. Two days prior to my scheduled pickup, initially I was told my reservation was canceled due to someone inputting all my information incorrectly. Once the correction was made, I was told my reservation has been changed and they no longer had the item I requested at Chatsworth and now I would need to go to a different location and rent a different item. After numerous calls to several managers the reservation was finally corrected. When I went to pickup my tow dolly at the Van Nuys location, I paid to have the attendant hookup the tow dolly to my car as I had no prior experience hooking up the tow dolly. Well as it turns out...neither did she. I had to learn the entire process and had to mostly hookup up the tow dolly myself with little to no help from the attendant who was supposed to be the expert. Additionally, while I was on the road the straps came off because the attendant didn't secure the straps properly on her side and it could have been disastrous. This location should be completely removed as a U-haul pickup location until they can find someone that knows what they are doing because someone could get seriously hurt or possibly killed if they don't know what they are doing. U-haul as a company has gone way down in my book and their customer service is definitely the worst I have ever experienced. I do not recommend using their services ever...find another company.

Liam F.
Rating:

Customer did not leave a comment.

Charlotte M.
Rating:

Customer did not leave a comment.

sam B.
Rating:

Customer did not leave a comment.

Anthony A.
Rating:

Better customer service U-Haul is a horrible company to use.

daniel A.
Rating:

Customer did not leave a comment.

Ana S.
Rating:

The Korean lady was nice and polite.

Laurie S.
Rating:

Customer did not leave a comment.

Patrick D.
Rating:

Customer did not leave a comment.

scott P.
Rating:

Do not deny me my preferred pick up spot. The one you assigned me was miles away and necessitated two extra hours to pick up the truck and then return to pick up my personal vehicle, and incurred a fifteen dollar Lyft fee as well. I got no satisfaction from your traffic supervisor, and he was dismissive when I called to protest. I've rented dozens of times in three past three years and this is the first time I've been unhappy. And I'm really unhappy this time.

Michael G.
Rating:

Customer did not leave a comment.

Shagen O.
Rating:

Customer did not leave a comment.

ANDY A.
Rating:

The person who answered the phone to make reservations, corporate operator. She was making stamens to be not accurate one after another total 6 Customer service was not acceptable at all

Daniel W.
Rating:

Received a call from UHaul two days before changing my pick-up location to a further distance. A bit irksome. The pick-up and drop off people were nice.

Rosanne C.
Rating:

It would have helped if there were a better U-Haul sign so the location could have been more immediately recognized. However, it was excellent to be able to pick up a truck over the weekend.

Justin H.
Rating:

The young woman who checked us in was hard-working and sweet. The vehicle drove well.

Che b A.
Rating:

Customer did not leave a comment.

Andrew G.
Rating:

Not very professional, thought I was another customer initially who was a day late ... started to nit pick about scratches to the old truck I rented, claimed I would be responsible, wasn't until she realized I was a different customer and had bought insurance and would not be liable then marked everything as good condition, what a scam, felt she was trying to haggle for more money, also very inconvenient hard to find location and she runs 3 other buisnesses from same location ... ridiculous

radha R.
Rating:

nothing// it is great as iy is

manuel C.
Rating:

I had asked for 2-3 days and all of a sudden on the second day I get a call (voicemail) saying that what happened that I was supposed to have turned in the truck the day before. I call back they don't even answer. I get to the office and they say I hadn't been answering my phone that the day before the supervisor had called me and I didn't answer so he left me a message (but I never got a call or anything) then it took over 25 minutes to process the truck since they had changed the paperwork to 3 days and she didn't know how to change it to two, since I didn't “answer” the day before

Ron K.
Rating:

There is very little signage...Nothing to let you know where to park or where the office is. I had to call to figure it out. The lady was great...very weird set up for a uhaul outlet...combined with a shipping center.

JON Y.
Rating:

Customer did not leave a comment.

Garo A.
Rating:

Sang ( hope i spelled it right ) was super friendly and helpful , quick and helped me all the way to the car and even helped with the rain water that filled the truck ! i definitely recommend this place and the service !

Rating:

Customer did not leave a comment.

deborah W.
Rating:

The previous user did not sweep the back of the truck and left food crumbles all over the cabin. I only moved a single item (a new and packed kiln) and didn't soil the truck, but had to sweep the dirt left in the back to avoid being charged, as per your written instructions inside the truck.

Esther O.
Rating:

It was in a big shopping center. The trucks were not parked close to the store and it was difficult to find.

Ramon E.
Rating:

Great help and convenient location. Easy online order, pick up, and drop off.

garo S.
Rating:

Vehicle was way too dirty to be rented out like that also i filled the gas back to the required limit but i was still charged for a a gallon and half even tho my total driving was 17 miles only and i even have a picture that the gas was where it was supposed to be at when i returned it

ALFONSO R.
Rating:

Even though the card reader to process my credit card wasnt wokring, the lady taking care of me was doing everything possible to get me processed as fast as she could. She was very friendly. I would definitely go back to her.

Dan M.
Rating:

Customer did not leave a comment.

Silmer R.
Rating:

Worst experience in a uhaul ever I need someone to contact me in regards to this location

Mehrzad A.
Rating:

Customer did not leave a comment.

Bahran H.
Rating:

Before I went to the Van Nuys location . I had reservation in 5411 DE Soto Ave. location in Woodland Hills , the guy was there , He did wrong schedules for me . It was his problem but he was very very rude . I think this place was worse place in this country. I am very upset about talking with u haul manager in this place.

kimberly B.
Rating:

Customer did not leave a comment.

Kelly R.
Rating:

Customer did not leave a comment.

Travis L.
Rating:

Uhaul was great. You guys made the trip from Cali to AZ very easy & enjoyable. Thanks again. Great Job !!!

ELDA R.
Rating:

Great service

gary W.
Rating:

Customer did not leave a comment.

Adam A.
Rating:

Excellent customer service, very helpful, very understanding, a blessing to end my trip at this location. Thank you again for everything!!

Aaron B.
Rating:

Location is good. But the truck was not maintained. Low tire, I had to put washer fluid in. Truck was dirty.

Donald B.
Rating:

Have MORE one-way locations .We had to drive about ten miles more than the location we wanted to use.

mary T.
Rating:

Good experience, will use this store again for renting uhaul.

Ingrid R.
Rating:

The latch of our rental truck didn't lock correctly. We found out too late to contact the location about it so we had to zip tie the latch and drive super slowly so the door wouldn't open and have our belongings fly out! When we returned the truck, we informed the lady and she said she would contact her rep about it. We hope it gets fixed soon to prevent any accident.

Yvonne S.
Rating:

Dolly needs to be in truck, not loaded by customer. All previous damage needs to be noted by employee. Customer service was inadequate and check-in needs to be quicker.

SAVA K.
Rating:

Customer did not leave a comment.

Randa W.
Rating:

I filled up the truck to the 1/4 full line (as it was when I picked it up) right around the corner from the drop off. They charged my credit card $40 for filling up the gas. I sent them an email telling them that was incorrect and they have never responded!!

Cecelia M.
Rating:

The lady was very nice and only charged one day late, because I-40 West was shut down so I had to stay an extra night in NM. The drop off location was difficult to find because it was behind a lot of stores and we were never told this. Luckily my son knows the area but he even complained; I believe the language barrier added to the confusion of finding them. But all in all, very nice lady.

Anthony P.
Rating:

The Staff was great and very helpful. I had a great rental experience!

JEROMY H.
Rating:

Great Customer Service !!!!

Joyce O.
Rating:

Overall, I had a great experience with the ins and outs of the process of getting and returning the equipments I needed.

chris J.
Rating:

This uhaul supplier was very convenient for me seeing I live blocks away from it. I rented a utility Van which was clean and new made the experience of moving a bed from corona to Van nuys that much more pleasant. Loved the service as well. Will be back to this location with business for any of my future moving needs.

SAEID V.
Rating:

Customer did not leave a comment.

Semyon M.
Rating:

Customer did not leave a comment.

maria B.
Rating:

Customer did not leave a comment.

ABANTO A.
Rating:

Customer did not leave a comment.

wilfredo A.
Rating:

very helpful,professional and courteous people. thanks. Wilfredo arana.

No reviews have been submitted for this location.

Back
To Top