Customer Reviews for Lockstock Express
(U-Haul Neighborhood Dealer)

216 reviews

17639 Sherman Way   Van Nuys, CA 91406

(818) 609-0665

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(818) 609-0665

17639 Sherman Way
Van Nuys, CA 91406

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service .

WAYNE M. 
Rating:
3.0

Customer did not leave a comment.

Andy L. 
Rating:
1.0

We are buying large cabinets for one of my retail stores. We rented the van to pick them up, got a call from the company we were buying them from 10 minutes later canceling the pick up and turned around immediately. We got 3 or 4 blocks and explained to your rental partner and yet still paid $35. For 15 minutes of a U-Haul rental. Horrible business sense.

JOHN ANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

Lawrence K. 
Rating:
3.0

Make sure that the vehicles are cleaned, especially the cargo floor, surprisingly the cargo van floor was extremely dirty.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

Robb B. 
Rating:
5.0

Check engine light was on. Otherwise the location was great! Owner is awesome

WILLIAM B. 
Rating:
5.0

Super nice people and super easy to get what I needed and to return it when I finished.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

ALLISON B. 
Rating:
5.0

Very high quality.

JOSEPH O. 
Rating:
3.0

Customer did not leave a comment.

Romario L. 
Rating:
5.0

Customer did not leave a comment.

GEORGE A. 
Rating:
1.0

Absolutely the dirtiest truck I have ever rented! Had no window washing fluid to clean the filthy windscreen. The vehicle look like it had not been washed in months! I would like a partial refund!

Ulysses T. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
3.0

Didn't have a van so I had to upgrade it was 50 cent's more on milage other than that everything was ok

LEWIS B. 
Rating:
5.0

Great service!!!!

CHRIS L. 
Rating:
5.0

Customer did not leave a comment.

IAN T. 
Rating:
1.0

Old driving condition was horrible felt unsafe driving

MAUREEN A. 
Rating:
4.0

The hours should be more flexible on weekends

MEHRAN M. 
Rating:
5.0

Smelled of smoke

KELLEN H. 
Rating:
4.0

super convenient location but when I got in the truck both the cab and the back smelled heavily like weed and someone had left their glasses in the vehicle which i returned to the rental location upon return.

KATHLEEN C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

HAKOP H. 
Rating:
5.0

Customer did not leave a comment.

ben H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

JESUSITA A. 
Rating:
5.0

Quick service, super and convenient

Rosaura O. 
Rating:
5.0

Customer did not leave a comment.

Valeria S. 
Rating:
4.0

Customer did not leave a comment.

MASSIMO L. 
Rating:
1.0

Customer service was terrible. The Lady told me that she couldn't come out and clear the truck because she was busy. Then told me to go out and get pictures of fuel and mileage before she can check the truck back in. The worst experience I ever had. Will not recommend this place to know one.

Christopher R. 
Rating:
3.0

Customer did not leave a comment.

JAIME C. 
Rating:
5.0

very, very nice people

Roxann H. 
Rating:
5.0

Customer did not leave a comment.

ANA C. 
Rating:
5.0

Customer did not leave a comment.

ERWIN R. 
Rating:
1.0

Idk how many times I reserved a uhaul only to find that it wasn't even at the location... You guys should not reserve U-Hauls that are being used by other customers. Because every single time they didn't return it on time, and I drove around to different uhaul locations for six hours trying to find one... Very unprofessional.

DEVIN H. 
Rating:
5.0

Customer did not leave a comment.

ANA C. 
Rating:
5.0

Quick and safe, the staff is very helpful in assisting me with the quick and efficient way of be on my way.

Rosaura O. 
Rating:
3.0

Fuel indicator was not accurate. drove 1 1/2 blocks and the indicator showed that it had less gas, over an 1/8 of a tank less. listed close to 5/8, after driving to was close to 1/2 tank.

CARLOS B. 
Rating:
5.0

Customer did not leave a comment.

ANA C. 
Rating:
5.0

Customer did not leave a comment.

ANA C. 
Rating:
5.0

Customer did not leave a comment.

ANA C. 
Rating:
5.0

Customer did not leave a comment.

ANA C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

REGANA R. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW W. 
Rating:
5.0

Nothing, it was a great experience.

Giovanni B. 
Rating:
5.0

Customer did not leave a comment.

Tuti N. 
Rating:
3.0

Customer did not leave a comment.

Panagiotis H. 
Rating:
5.0

Owners were very helpful and kind.

ronald L. 
Rating:
5.0

Very happy with this location. Family run business that takes care of their customers!! Highly recommend.

Emily C. 
Rating:
5.0

Customer did not leave a comment.

Omar A. 
Rating:
5.0

Polite, efficient, and very helpful U-Haul representative.

John B. 
Rating:
5.0

Rafael was a very courteous and professional person! He greeted us at the door with a smile, and took care of our truck renting needs very promptly! I would totally recommend this place! and will definitely come here again!

AZUCENA F. 
Rating:
5.0

Customer did not leave a comment.

Mahdi S. 
Rating:
2.0

The owner of this location was 10 minutes late opening up. I had signed up for mobile check out, and it wasn't available, so I had to go inside, and they had to re-process everything i had put into the online form. So it took twice the amount of time instead of saving me time. The Van I had on hold was not available, so I had to switch out for a pick-up truck, which didn't fit everything i needed to transport.

MATTHEW M. 
Rating:
1.0

I chose the option to pick up the truck by phone without having to interact with a person for my own safety. There was suppose to be a lock box I could of picked the keys up from. I went through the online portal and there was no key. I called the locations number both because I couldn't find the box and the store front is not near the trucks or obvious to find. She said to come to the store and told me how to find it. I walk in and I tell her I'm here for the truck key. She said ok then goes to help another customer. The point of remote pick up is not having to interact with people or wait and I had to do both. There's also no sign in her front window that says I haul.

Crystal S. 
Rating:
5.0

Customer did not leave a comment.

RYAN R. 
Rating:
5.0

Customer did not leave a comment.

RYAN R. 
Rating:
5.0

Being an authorized distributor, they did a great job. The owner was very helpful and supportive and everything went smooth and easy.

Eric D. 
Rating:
3.0

The site manager needs to come out and show the vehicle to the customers. Make sure he gives them all the correct information like the combination code for the lock, which by the way it was barely working. Explain why our truck didn't have a ramp. That really made our move a lot harder than it had to be.

JACQUELINE O. 
Rating:
5.0

Awesome, quick and friendly staff

Rosaura O. 
Rating:
5.0

Customer did not leave a comment.

GRIGOR A. 
Rating:
5.0

Please provide a clean rental van to customers. Visibility is a must and the windows were so dirty and hard to see around.

ANA C. 
Rating:
5.0

Excellent kind and lovely service

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

Ian U. 
Rating:
5.0

Customer did not leave a comment.

RUDY M. 
Rating:
1.0

It was very unclear where to check in and pickup the keys. The app did not work well. We arrived 15 minutes early, and we weren't able to leave until we'll after our predetermined reservation time. I won't use the app again, and I won't rent from this location again. I was also surprised by an additional fee, that I wasn't aware of in advance. Very disappointing with whole experience.

Hershel D. 
Rating:
3.0

The truck had a signal for LOW OIL CHANGE NEEDED sign and was very concerning . Also, the floor mats were full of dirt and would create dust when driving with windows down . The windshield was serenely dirty. However , customer service was great and it was local .

CARLOS F. 
Rating:
1.0

This was a branch location and very hard to find. It was hidden in a shopping mall with no signage to identify the business! Took us 20 min to find the store. The owner was LATE and arrived after the scheduled pick up time. I presented the PRE PAID paperwork done on line days before. The owner said it wasn't a receipt and seemed confused! We finally got that settled. Very BAD experience!

RONALD H. 
Rating:
5.0

Great customer service

CRESERE J. 
Rating:
4.0

Customer did not leave a comment.

Lance T. 
Rating:
3.0

Customer did not leave a comment.

Doug L. 
Rating:
5.0

Check equipment. Radio was not working. No discount for that was offered

glen B. 
Rating:
5.0

Extremely helpful....

Mehul K. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

The owners were very nice and made sure they were there Sunday morning as it was the only day we could rent the truck. Normally they are closed. May not do that for everyone and/or after the crisis is over, but they tried to help us and we appreciate that.

Gerald P. 
Rating:
2.0

for them to answer their phone and better signage. It was hard to find

cherie A. 
Rating:
5.0

Customer did not leave a comment.

Tambi L. 
Rating:
5.0

Thank You for making it so easy for me

kane K. 
Rating:
3.0

2 quarts low on oil.

Joseph M. 
Rating:
2.0

Not sure

BILL R. 
Rating:
5.0

Everything went smooth and efficient. Would use again and definitely reccomend.

Delia G. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Awesome customer service during my phone reservations do at my pick up location. If I need uhaul service again I'll definitely will call you again

Edid C. 
Rating:
3.0

Customer did not leave a comment.

Judith B. 
Rating:
2.0

The individual (Yang) was nice and customerfriendly. However, this location was a one women show. It took me 45 min to check out

william K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
2.0

Customer did not leave a comment.

Viktoria L. 
Rating:
5.0

Everything was great thank you for all your help today

Mani S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL I. 
Rating:
5.0

the lady that works there is wonderful (and kind of cute).. Her service was top notch, the store is clean and she can multi task. I will never rent a uhaul from somebody else. her, her store and the whole experience was a pleasure due to her.. thank u again

SCOTT N. 
Rating:
2.0

Don't allow an26 foot to be returned to such a small store in a tight parking lot.

Brittany B. 
Rating:
3.0

1) Needs Improvement- Equip. Clean & well-maintained - Outside of the pickup was very dirty, windshield very dirty; needed a thorough washing when I picked it up. 2) The office owner/manager extremely helpful in selecting the right vehicle for my requirements.

GORDON F. 
Rating:
1.0

My overall experience with U-haul was a nightmare from the start and I will probably never utilize their services again. I went to the Chatsworth location to make a reservation. I was told my reservation was confirmed and I would pickup my tow dolly the day prior to my leaving town from the Chatsworth location. Two days prior to my scheduled pickup, initially I was told my reservation was canceled due to someone inputting all my information incorrectly. Once the correction was made, I was told my reservation has been changed and they no longer had the item I requested at Chatsworth and now I would need to go to a different location and rent a different item. After numerous calls to several managers the reservation was finally corrected. When I went to pickup my tow dolly at the Van Nuys location, I paid to have the attendant hookup the tow dolly to my car as I had no prior experience hooking up the tow dolly. Well as it turns out...neither did she. I had to learn the entire process and had to mostly hookup up the tow dolly myself with little to no help from the attendant who was supposed to be the expert. Additionally, while I was on the road the straps came off because the attendant didn't secure the straps properly on her side and it could have been disastrous. This location should be completely removed as a U-haul pickup location until they can find someone that knows what they are doing because someone could get seriously hurt or possibly killed if they don't know what they are doing. U-haul as a company has gone way down in my book and their customer service is definitely the worst I have ever experienced. I do not recommend using their services ever...find another company.

Sean W. 
Rating:
5.0

Customer did not leave a comment.

Liam F. 
Rating:
5.0

Customer did not leave a comment.

Charlotte M. 
Rating:
4.0

Customer did not leave a comment.

sam B. 
Rating:
3.0

Better customer service U-Haul is a horrible company to use.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

daniel A. 
No reviews have been submitted for this location.

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