Customer Reviews for Locust Grove Hardware
(U-Haul Neighborhood Dealer)

39 reviews

4408 Germanna Hwy   Locust Grove, VA 22508

(540) 412-3876

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(540) 412-3876

4408 Germanna Hwy
Locust Grove, VA 22508

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The people at this location are so friendly, kind and helpful. I would go back again without hesitation!

Jane R. 
Rating:
5.0

Not make me drive all over creation to pick up a trailer!

Scott E. 
Rating:
5.0

The driver door on the truck was dented so it was hard to close.

christa F. 
Rating:
5.0

Customer did not leave a comment.

April F. 
Rating:
5.0

Ace Hardware offered an excellent customer experience

John B. 
Rating:
4.0

Customer did not leave a comment.

Rita J. 
Rating:
4.0

Customer did not leave a comment.

SLewis F. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Garreth was AMAZING! We had an issue because I wasn't provided all equipment from another Uhaul location when my trailer hitch was installed but Garreth told us what we needed and got us all set up. He really saved the day!

GWendelyn R. 
Rating:
5.0

Customer did not leave a comment.

Cathy T. 
Rating:
3.0

Clean all trucks inside and out make sure everything is working

Valarie R. 
Rating:
4.0

Customer did not leave a comment.

Lawrence W. 
Rating:
5.0

Impeccable service, you're our go to place for good, tks much!

ALGIRDAS C. 
Rating:
4.0

Customer did not leave a comment.

MELINDA T. 
Rating:
5.0

My overall experience was great the staff that I've rented from was very friendly and helpful and would certainly go back.

DAVIDRICHARD F. 
Rating:
5.0

The staff was friendly and helpful to a first time trailer puller.

Cynthia W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

Had to drive an hr out of my way with gas being $5/gallon to obtain this equipment instead of the company having the equipment where I rented it for! This call the day before people have reservations is a piss poor way of doing business. So if I couldn't drive an hr out of my way I would be out of luck and stuck the day before closing on my house with no UHaul?! Ridiculous!

Patrick R. 
Rating:
4.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

Lon F. 
Rating:
5.0

Everything was very professional.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

LORENA M. 
Rating:
5.0

The app process is convenient, but perhaps a bit involved when dropping off the truck. The photos are good for my protection, but maybe you can make them optional.

John S. 
Rating:
5.0

Customer did not leave a comment.

Judy C. 
Rating:
5.0

Staff was professional, courteous and knowledgeable!

JAMESSCOTT C. 
Rating:
5.0

Customer did not leave a comment.

BRAHMANAND A. 
Rating:
3.0

Everything was great at first but then was charged additional $$ after the fact. Appears someone took the 26-foot truck out after I dropped off and added additional mileage and used gas and they charged me for being over mileage and not returning truck with appropriate level of gas. Resulted in me having to waste additional time after the fact to get straightened out. Was credited back my $$ but should have not occurred to begin with.

TIMOTHY N. 
Rating:
5.0

Customer did not leave a comment.

Marlene P. 
Rating:
4.0

Customer did not leave a comment.

Boris P. 
Rating:
5.0

Was very easy wouldn't change anything at this location

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Sherida H. 
Rating:
2.0

Customer did not leave a comment.

Josephine G. 
Rating:
3.0

Clean the inside out the pickup truck was full of cat hair and the guy said that he cleaned the inside out and Disinfected it and it wasn't I sprayed it and brushed some of the cat off the seat.

Valarie R. 
Rating:
3.0

Just be up-to-date and accurate on inventory. Needed a 5x8 cargo trailer and was told it was available. When I arrived it was discovered they didn't have them. I had to settle for smaller size. The contract ammended to reflect the changes, and it was a good experience the rest of the way. 7/10

Amy M. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
No reviews have been submitted for this location.

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