Parking lot full of potholes and mud with chaotic parkingKIESHIA B.
Customer Reviews for LTP Income Tax Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I won't recommend any one to borrow from this location, poor customer service, truck was out of gas. And they denied to give truck even with online reservations.Hamed A.
You can have better customer service for people who are experiencing difficulties when trying to get a truck and storage they had reserved. I spent almost 3 hours trying to pickup the truck that I had a 10 o'clock reservation for because I was bounced around from location to location and because of that I missed out on the movers I reserved through uhaul as well because they had another job to do and could no longer help me because it took to long to get the truck! Then the storage unit I reserved they didn't have available so I had to get a second unit which I had to pay for when my first unit was free for the first month! Just a horrible experience all around!CASSANDRA F.
The key was not in the lockbox & I had to go to another location which was very inconvenient.Tanya P.
My appointment was at 4:30pm. When I arrive, the place was close. I did not know that I was supposed to do a self check-in. It would've been nice to receive an email, phone call or a text message to say that's what I was supposed to do. I spent 30 to 45 minutes contacting the national U-Haul number before I was told that information. Very unprofessional in my opinion.Angela T.
Customer did not leave a comment.TIFFANY J.
Very scary location and I didn't even know where to leave the vehicle again no instructions.Tracey E.
Scary location... a lot big pot holes and ditches... definitely would not tell anyone to go to that locationNatasha J.
This was thre most inconvenient uhaul experience ever. First, the pick up location was the most ghetto I've EVER seen in my life. The truck was just parked in what looked like an abandoned parking lot, then when I called the number on the door there was a very very unprofessional woman who answered and rushed me off the phone because she was driving. The code never uploaded to my phone. I had to call her back. The truck wasn't clean inside, had crumbs all over the floor(which I left there by the way.) The gas hand was on 1/4 tank!! I had to put $85 of gas in the tank and wasb still charged an additional $8 when I dropped it off. I ordered an appliance dolley that wasn't there. When I called to get my refund, the guy mentioned something about my refund possibly being denied. That's crazy. This whole experience was bad.DeShunna C.
Nothing customer service at location was great and very helpful. Thank you for your service.Michael N.
Santana was great. So professional very informative and nothing but courteous. She was very helpful in guiding me through the pick up process. Although the location was not the best Santana's voice made me feel comfortable enough to continue with the rental process. Management definitely needs to keep her around.Nicholas B.
This location desperately needs re-paving, as the lot is full of holes and bumps. This location is surrounded by empty buildings, and there is trash all over the grounds. I'm glad I did my drop off in the morning because I would not have felt comfortable being in this location in the evening or at night, and would recommend others avoid those times as well. The only positive is that the location was conveniently located and wasn't too far from my home.Vincent P.
Customer did not leave a comment.dexter H.
Customer did not leave a comment.James F.
Customer did not leave a comment.Alison B.
Customer did not leave a comment.Thelma G.
Customer did not leave a comment.ERROL S.
I was told I could drop rental off anywhere and was charged $55.00 never will I use uhaul again.shante B.