Richard W.
Customer did not leave a comment.
Customer Reviews for Lucky Mart
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lucky Mart
Elizabeth G.
If you do everything online (entering driver info as well as their DL info) it'll just take a minute. I didn't feel comfortable doing that online, so I just gave him the info and 5 minutes later, we were on our way.
William C.
The truck was filthy. Sticky soda residue in all of the cup holders. Trash on the floor. The windshield was so dirty I had to stop and clean it. The girl behind the counter knew nothing about the rental process, but was very nice, and as helpful as she could be.
Jerome B.
READ ALL OF THIS- Started with rental from Storage Depot in Burleson. Nightmare- planned to p/u truck early in morning before they opened. Upon arrival I opened app (reservation previously made) and they wanted additional information to verify who I was. Who carries around a lease agreement or passport with them? Finally after I get "approved" they give me the combination / letters to open the lock on the truck's back door in order to get the truck key. The lock was broke and I couldn't get in. So now it's 1.5 hours after I arrived to p/u the truck and no one was there yet (opened at 9 am). While waiting for them to "approve me" another couple pulled up to the gate to get into the storage units. They couldn't get in because the * and # keys on the keypad were broke. What a joke. Finally a U-Haul rep on the phone got me a truck lined up in Alvarado at Lucky Mart. These guys were great, I was in and on my way in about 10 minutes. Lucky Mart would get a 5 star but Storage Depot would get a 1 star.
Sandy P.
I rented a 20 foot truck because moving some large heavy pieces of furniture. I rented a dolly to help move up the ramp. But when I got to my destination I was shocked to find there was NO ramp!!! This made my moving job even harder since we had to pick up pieces to get to truck. Also, made my rental of dolly useless. I was credited when I return the truck for the dolly but nothing for the truck not having ramp like I was told. Very dissappointing.
Jesse C.
Have a employee on site instead of talking to them on the phone. There were no explanations on how the process of renting and returning the truck. No one said about gas and taking pictures of gauges until we returned the truck. We got the truck with 1/2 tank of gas so we returned it with a little more than 1/2 tank of gas. And he charged my card for gas. Employee Never said anything about gas at all. Not happy at all
Maria M.
The man Charge me for mileage upfront without knowing how much I was going to need. no receipt by paper or e-mail.
Shannon E.
Very unprofessional
Renee L.
Parking car away from the drop box? Walked all around this scary gas station ghost town looking for a drop box in the only light that was my cell phone. My big truck almost did not fit in parking lot. I didn't think I should park by the old gas pumps? More signs with directions of where to park, and where the lock box is located and LIGHTS needed. The drop box location at the store was well lit.
Brooks W.
Not only was this location not my choice, but it was extremely unprofessional. Never again.
Tamara F.
2 different employees did not know what to do nor did they speak very good English. Overcharged me, very bad customer service, truck could have been cleaner in the back and inside the truck. Will never use this location again!
Adam B.
Call me for info - too much to type
August B.
The uhaul had dog hair all in it. There was a big crease/ dent not marked. When I returned it I guess it wasn't recorded and I got a call from uhaul asking me if I was still using it because they had another family that needed it...
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