Thank you
Jeff O
Customer Reviews for Lynnhaven Amoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Move to a separate U-Haul location. My husband and I are not from this state/area at all so we rely on GPS to take us where we need to go. This location didn’t have any signs or anything stating this was a location for a U-Haul pickup. This establishment is a “smoke shop” with one singular U-Haul sitting in the parking lot which made it difficult for us to establish if we were in the correct location or not. With that being said, I went inside to ask if this was a correct location to pick up a U-Haul (I had a reservation) and the person behind the counter didn’t acknowledge me at all, answer my question, or even speak to me. She went to an Ipad and started typing stuff in without letting me know if I was even in the correct place. Secondly, she asked me to fill out the link sent to my phone (i submitted the drivers license photos in less than thirty seconds) and in the small amount of time it took for me to complete this task, she was directing a separate employee about what needed to be stocked that day. I stood there for a few seconds waiting for her attention and it never came. I eventually said “Ma’am I completed the link” and she COMPLETELY ignored me. She didn’t even look at me and continued to speak to the other employee for another minute or two while I just stood there waiting. On top of that, one employee was cursing and wearing dirty clothes that made me overall very uncomfortable. I truly don’t believe i’ve ever experienced such a lack of professionalism and care. I’ve always had a very positive outlook on U-Haul as a company but this has really changed my views. I was woken up by a call at 7:30 in the morning asking if I wanted to switch U-Haul pickup locations for a discount and I groggily just agreed since I was still half asleep and i’m just extremely disappointed that this is what I agreed to for a discount that honestly wasn’t much that different than my original price. Overall I am incredibly disappointed and dissatisfied. This location should never be recommended again.
Alivia Ai l love the people they was very nice and helpful
henry hNew place trying to start Uhaul rentals. No problems.
Norma CThe Attendant was courteous, knowledgeable, and expeditious. As a 62 year old adult, I have rented from U-Haul many times and the rental and return was completed in a timely manner. In the past I would have been spent at least 30 minutes on the pickup alone. The teamwork at this location was a pleasure and I will use this location for my future U-Haul needs!
Angela LThe process was super fast and unexplained. I’m sure due to the business of the location key details are not seen My truck was freaking filthy it had to clean it before usage all to be not informed on the miles needing to be driven to come to my seat and charged more money at the end of the rental There was bugs and hay and grass all in the truck Box so that alone was frustrating to my family and I. And mind you it’s at 10 pm do g all this due to the previous location not having the correct information to open the key box to get started. 2 hours wasted only to go get a dirty truck and rushed out the door with no explanation on how many miles I’ll be allowed knowing I’m moving from Norfolk to Hampton getting a truck from the beach that’s doesn’t seem fair nor justified. I want to speak to a higher up about this and I have a pic of what things looked like I have been seriously effected and am having 2nd thoughts on taking my business elsewhere this is not Customer service at it’s best. Paid 113.00 truck Paid 20 gas refill Paid 10 more miles Like I didn’t just drive across the water for real for real enterprise, and other companies have never maybe I’ll go where I’m not lied to or withheld from information with clean truck to use.
AILISHA PNothing to improve, great location to rent a uhaul. Can top off gas at drop off and pick up was easy.
Javonte SExcellent customer service!
TREVOR BCashier very ignorant of online pick up process resulting in an unnecessary delay of about 10 minutes while Manager was busy.
Terry WTell me why I was charged for gas and a gas fee when I returned it with 1/2 tank. It had 3/8 of a tank when I picked it up. It had more gas in it when I returned it than when I picked it up.
Joseph GThis review is not on the location, but the overall service experience. When I made the reservation, I declined the $14.75 optional insurance coverage. YOUR representative called me and asked me to switch pickup location, which I agreed to do. She (WITHOUT MY CONSENT) added the $14.75 insurance coverage back onto my reservation with the change in pickup location. THIS IS BAD CUSTOMER SERVICE.
David NWhile booking my rental over the phone, I explicitly discussed with the associate that I would be traveling to the Newtown road area, and was told to drop it off at the location I left it. Yet I was charged a wrong drop off fee. I would like to speak to a supervisor.
Hannah BPrice was not what I expected. It was 3 times higher than expected. Got charged for gas even though I filled it above what I had in tank when I started.
John RDownload the U Haul app prior to pickup so you can get the pickup checklist and drop off checklist done. Awesome service just ask for help in convince store
Frank PThe staff was very helpful. My only complaint was with the U-Haul software. It took me 20 minutes because the system would not allow me to upload my license. Fortunately I was able to switch from my Android phone to my iPhone, the system seems to favor Apple because it was able to take my license immediately. Nonetheless, it's still caused the staff issues because the software did not read my information correctly from the license.
Marc GI did not choose any rental insurance for a 23 mile drive and rent for 1.5 hrs ! Return my 15 dollars .
DARRYL DI tried to call the number you provided to tell them I’d be late and no ring, only ‘VM not set up’. Blankets and mattress cover I reserved were not available upon pickup.
James W